court services supervisor ii resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. A dedicated professional with 24 years experience stepping into roles and quickly making positive changes to foster success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Well-versed in spearheading new initiatives to support functional operations such as the JOBS and CEP Program. Excellent aptitude for financial management, budgeting, procurement and contracting. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

  • Experience in Leadership
  • Conflict Resolution
  • Customer Service
  • Planning & Organizing
  • Relationship Building
  • Problem Resolution
  • Organizational Skills
  • Computer Skills
  • Active Listening
  • Processes and Procedures
10/2001 to Current
Court Services Supervisor II Alachua County, Fl Gainesville, FL,
  • Under the New Jersey Superior Court, Directly responsible for supervising Probation Officers, Administrative Specialist & Judiciary Clerks.
  • Represented unit at meetings to serve as liaison for requests or feedback.
  • Daily interaction with employees, litigants, and attorneys to ensure a thorough understanding of the court processes and orders.
  • Develop procedure manuals and materials to facilitate training for staff.
  • Mediation with clients to reach Obligor and Oblige to accept recommendation, cooperate in achieving agreement
  • Perform desk audits through analyzing court orders and financial data.
  • Supervised monthly Night Court Child Support Enforcement Hearing
  • Maintain daily open communication with Assistance Vicinage Chief Probation Officer on issues such as conflict resolutions, staffing deficiencies, office protocols and employee performance, while maintaining confidentiality of sensitive material.
  • Collect, compile, analyze and make appropriate recommendations of reports.
  • Execute and evaluate employee performance based on expectations.
  • Conduct interviews for new hire.
  • Organize, set priorities, and determine resource material for new and existing employees.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Coordinated on boarding and conducted training sessions to teach procedures to new staff members.
  • Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
  • Streamlined office processes and procedures to boost productivity and facilitate continuous improvements.
  • Liaison for Bergen One Stop Program, Department of Labor and The New Jersey Reentry Corporation.
  • Statewide Employment Liaison for the JOBS Readiness Program
  • Facilitate Job Readiness Workshops.
  • Maintain employment dashboard to provide and analyze statistics
  • Develop employer networks for Probation clients.
  • Manage implementation of Job Fairs to ensure accomplishment of objectives and deadlines.
  • Participate in program evaluation to track clients’ outcomes
  • Provide wrap-around resource services for all JOBS participants to address possible barriers.
  • Perform site inspection and obtain signed Work Site agreements for approved sites for Community Services Program.
  • Coordinated and conducted Access and Fairness in the New Jersey Courts training to staff members.
  • Ensure that all clients are discharged when term ends.
  • Participated in the monthly Managers Meetings.
  • Prepare agenda and conduct monthly meetings with immediate team.
  • Participate in Statewide Committees under the regulation of the Administrative Office of the Courts for the recommendation of organizational structure and performance of program.
  • Participated in the joint application design (JAD) process in the collection of the requirements needed in developing NJKIDS.
  • Hands on interaction with Probation Officers, providing support on case preparations, analysis, follow-up with intervention plans and court recommendations to enable the Judge/Hearing Officer to make fair decisions.
  • Prepare complex Court Orders.
  • Key person in the Division to assist the Staff with the interpretation of the distribution of monies.
  • Investigate and respond to complaints sent from the Administrative Office of the Courts in accordance with procedures and judiciary regulations.
  • Planned and controlled budgets for contracts, equipment and supplies.
  • Record and identify types of complaints by getting the facts in order to respond quickly for suitable solutions.
  • Managed busy calendar for executive team, planning and preparing meetings and communications.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
12/2010 to Current
Finance Secretary/Staff Parish Relations Chair University Of California Office Of The President, CA,
  • Under the Greater New Jersey Annual Conference
  • Primary connection with the District Superintendent related to appointed leadership of the congregation
  • Develops church profile annually according to the Book of Discipline
  • Provides an annual evaluation of the Pastor and other staff
  • Prepare job posting and hire staff
  • Annually compile a budget and submit to church leadership team for review and adoption
  • Responsible for developing and carrying out plans to raise income to support the approved budget
  • Approve payments for expenditures, sign checks and reconcile bank accounts
  • Arrange annual audit of financial records and compile a report to church leadership team
  • Facilitate meetings and training
  • Responded to Pastor/Parishioner issues to provide immediate resolution and improve dialogue.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
12/1998 to 10/2001
  • Under the New Jersey Superior Court, Directly responsible for supervising Probation Officers, Administrative Specialist & Judiciary Clerks.
  • Prepare case for court, conduct interviews and prepare investigative reports of findings
  • Supply clients with assistance of child support judgments and make previsions for referrals to government and social services agencies
  • Created, organized and maintained files, case notes and electronic databases.
  • Answered phone calls concerning clients, handled complaints and responded to requests for information.
  • Maintained current knowledge of child support policies and procedures, and federal regulations.
  • Prepared forms and reports indicating current case statuses and schedules.
  • Negotiated settlements and agreements with parties and prepared Administrative Orders.
  • Reviewed and maintained child support files and databases.
  • Oversaw child support cases, referring delinquent cases to other departments for appropriate remedies.
12/1997 to 12/1998
  • Similar to Duties Above
Education & Organizations
Expected in 10/2019 to to
: Mid-Atlantic Association for Court Management
Registration Committee Member - ,
Expected in 01/2004 to to
Master of Arts: Administrative Science
Expected in 01/1997 to to
Bachelor of Arts: Communications
  • Active Listening Virtual Introduction to Implicit Bias What’s Your Leadership Image?
  • Create Excellence with Lasting Impressions
  • Lessons in Leadership
  • Continuing the Conversation About Access and Fairness
  • Effective Methods for Community Engagement Inspire and Influence with Emotional Intelligence
  • Mediation and Conciliation
  • Crossing the Barriers: A Strategy for Community Engagement
  • Culturally Relevant Programs for Probation
  • Introduction to NJ Kids Reporting
  • Bi Portal Map Analysis
  • Court Presentations for PCSE Staff
Application Programs
  • Microsoft Office: Excel, Powerpoint, Outlook, Teams, One Drive
  • CAPS
  • Page Center
  • AOC Web Reporting

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Resume Overview

School Attended

  • Registration Committee Member

Job Titles Held:

  • Court Services Supervisor II
  • Finance Secretary/Staff Parish Relations Chair
  • Probation Officer
  • Investigator


  • Master of Arts
  • Bachelor of Arts

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