Court Services Supervisor resume example with 18+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Dedicated and meticulous Office Manager with over 10 years of experience excelling at prioritizing, completing multiple tasks simultaneously and achieving project goals. Flexible and focused leader with unique skillset to streamline operations from within, dependable and detail-oriented, manage multiple tasks and priorities. Broad experience includes office management, recognized for exemplary customer service and team collaboration.
Skills
Hiring and Terminations
Records and Database Management
Operational and Financial Reporting
Payroll Oversight
Staff Scheduling
Planning and Prioritization
Complaint Resolution
Inter-Department Collaboration
Policy Management
Regulatory Compliance
Document Review
Company Representation
Strategic Planning
Data Entry
Operational Improvements
Active Listening
Analytical Thinking
Customer Satisfaction Evaluation
Electronic Filing Systems
Problem-Solving
Attention to Detail
Business Correspondence
Critical Thinking
Service Quality Standards
Department Leadership
Personnel Needs Assessments
Microsoft Office
Time Management
Budget Planning
Verbal and Written Communication
Training and Orientation
Education and Training
Rutgers, The State University of New JerseyNewark, NJ, Expected in 05/2005 ā āBachelor of Science:Criminal Justice - GPA:
Essex County CollegeNewark, NJExpected in 09/2002 ā āAssociate of Science:Social Sciences - GPA:
Experience
United States Courts - Court Services Supervisor Gainesville, GA, 04/2019 - Current
Worked with management team to improve workflows and eliminate unnecessary tasks.
Organized and maintained documents, files and records.
Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
Coordinated and conducted classes to teach procedures to new staff members.
Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
Planned and controlled budgets for contracts, equipment and supplies.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Pitched in to help with office tasks during busy periods and staff absences.
Monitored office supplies to replenish needed inventory before depletion.
Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
Determined staffing requirements, interviewing, hiring and training new employees.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
Managed busy calendar for executive team, planning and preparing meetings and communications.
Established work procedures or schedules to organize daily work of administrative staff.
Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
Superior Court Of New Jersey - Court Services Officer City, STATE, 01/2006 - 03/2015
Supported judge activities by calling court to order, announcing entrances and responding to requests.
Maintained schedule of class assignments to meet deadlines.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Identified needs of customers promptly and efficiently.
Demonstrated leadership by making improvements to work processes and helping to train others.
Exceeded customer satisfaction by finding creative solutions to problems.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Superior Court Of New Jersey - Judiciary Clerk City, STATE, 01/2002 - 11/2006
Evaluated submitted documents for accuracy and completeness against court standards.
Compiled statistics and court-related information for judge or staff use.
Organized calendars, set new appointments and gathered requested materials.
Attended meetings and pre-trial hearings to document official judicial information.
Reviewed and analyzed pleadings and proposed orders, considering applicable laws.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assisted with customer requests and answered questions to improve satisfaction.
Exceeded customer satisfaction by finding creative solutions to problems.
Motivated and encouraged team members to communicate more openly and constructively with each other.
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