Court Services Supervisor resume example with 18+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dedicated and meticulous Office Manager with over 10 years of experience excelling at prioritizing, completing multiple tasks simultaneously and achieving project goals. Flexible and focused leader with unique skillset to streamline operations from within, dependable and detail-oriented, manage multiple tasks and priorities. Broad experience includes office management, recognized for exemplary customer service and team collaboration.

  • Hiring and Terminations
  • Records and Database Management
  • Operational and Financial Reporting
  • Payroll Oversight
  • Staff Scheduling
  • Planning and Prioritization
  • Complaint Resolution
  • Inter-Department Collaboration
  • Policy Management
  • Regulatory Compliance
  • Document Review
  • Company Representation
  • Strategic Planning
  • Data Entry
  • Operational Improvements
  • Active Listening
  • Analytical Thinking
  • Customer Satisfaction Evaluation
  • Electronic Filing Systems
  • Problem-Solving
  • Attention to Detail
  • Business Correspondence
  • Critical Thinking
  • Service Quality Standards
  • Department Leadership
  • Personnel Needs Assessments
  • Microsoft Office
  • Time Management
  • Budget Planning
  • Verbal and Written Communication
  • Training and Orientation
Education and Training
Rutgers, The State University of New Jersey Newark, NJ, Expected in 05/2005 Bachelor of Science : Criminal Justice - GPA :
Essex County College Newark, NJ Expected in 09/2002 Associate of Science : Social Sciences - GPA :
United States Courts - Court Services Supervisor
Gainesville, GA, 04/2019 - Current
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Organized and maintained documents, files and records.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
  • Coordinated and conducted classes to teach procedures to new staff members.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
  • Planned and controlled budgets for contracts, equipment and supplies.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Managed busy calendar for executive team, planning and preparing meetings and communications.
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
  • Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
Superior Court Of New Jersey - Court Services Officer
City, STATE, 01/2006 - 03/2015
  • Supported judge activities by calling court to order, announcing entrances and responding to requests.
  • Maintained schedule of class assignments to meet deadlines.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Superior Court Of New Jersey - Judiciary Clerk
City, STATE, 01/2002 - 11/2006
  • Evaluated submitted documents for accuracy and completeness against court standards.
  • Compiled statistics and court-related information for judge or staff use.
  • Organized calendars, set new appointments and gathered requested materials.
  • Attended meetings and pre-trial hearings to document official judicial information.
  • Reviewed and analyzed pleadings and proposed orders, considering applicable laws.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
Superior Court Of New Jersey - Investigator
City, STATE, 03/2000 - 01/2002
  • Searched for clues to gather evidence for court cases or private clients.
  • Maintained organized records of all information and material pertinent to open investigations.
  • Reinforced original claims and new findings by securing information such as releases and reports.
  • Reported results of investigations with written observations and photographs, and produced final reports.
  • Strengthened traceability, developing organization systems for criminal prosecutory case logs, records, reports and agendas.
  • Ran background checks of individuals to obtain data on character, financial status and personal history.
  • Maintained detailed case log of all cases assigned to monitor progress and completion.
  • Notified customers of delays to decrease calls to support.
  • Enforced Court Orders by collecting unpaid child support
  • Investigated Absent Parent to locate employer

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Resume Overview

School Attended

  • Rutgers, The State University of New Jersey
  • Essex County College

Job Titles Held:

  • Court Services Supervisor
  • Court Services Officer
  • Judiciary Clerk
  • Investigator


  • Bachelor of Science
  • Associate of Science

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