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court operations clerk resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Passionate in technology eager to contribute to team success through hard work, attention to detail and ability to handle a high-intensity workload. Clear understanding in operating systems and use of computer applications. Motivated to learn, grow and excel in Information Technology.

Skills
  • Bilingual
  • Microsoft Office
  • Customer-oriented
  • Strong research skills
  • Quick learner
  • Attention to detail
  • Self-management
  • Conflict resolution
  • Organized
  • Computer-savvy
  • Interpersonal skills
  • Records Management
Work History
03/2017 to Current Court Operations Clerk 1-800-Flowers.Com, Inc. | Fort Worth, TX,
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Examine, categorize and sort incoming documents.
  • Developed and tested new case management system and implementation of the electronically file portal.
  • Worked with software development team on reported errors and bugs on newly released software updates.
  • Maintain physical and computer-based filing systems.
  • Track incoming and outgoing files and materials.
  • Prepare new files and assign tracking identification numbers.
  • Work effectively and courteously with the public and public agencies.
  • Responded to inquiries from general public regarding court appearance, hearing dates, business procedures and fees.
  • Upheld confidentiality of all information.
  • Train and direct the work of others.
  • Generated reports of findings to help management with making key decisions.
  • Read, apply, and explain rules, regulations, policies, and procedures.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Prepare accurate technical materials to support business processes.
  • Defines objectives and deliverables that support business and project goals in collaboration with IT management and operational stakeholders.
  • Communicates project expectations to team members and stakeholders in an effective, timely and clear manner.
  • Sets and continually manages project expectations and guidelines with team members and stakeholders.
  • Confers with end users and operational units to define project requirements using business requirements
  • Collaborates with project team members and stakeholders to develop project plans using tools and techniques such as work breakdown structures, MS Word, and MS Excel.
  • Manages and tracks testing and validation activities such as unit testing, integration testing, and user acceptance testing (UAT).
  • Participates in post-production go-live support and provides onsite support when needed.
  • Develops and executes project review activities; captures lessons learned to ensure project learning for future projects.
  • Identifies and resolves issues and conflicts within and between various project teams.
  • Reports progress and provides updates to IT management and at project team meetings.
  • Develops case management training guides and tip sheets for court operations areas and courtrooms.
07/2015 to 02/2017 Student Worker State Of Louisiana | Baton Rouge, LA,
  • Train newly hired court clerks on appropriate procedures and processes of court operations.
  • Developed an organizational structure used to establish, maintain, and store case files.
  • Responsible for providing the requested court files to other court branches by accessing the database.
  • Properly deliver incoming and outgoing mail to various courts, keeping record of distributions.
  • Maintain high levels of organization in a fast-paced work environment.
09/2015 to 09/2016 Lead Management Intern City Of San Diego - Public Utilities Department | City, STATE,
  • Monitored key dates to ensure information is obtained by deadlines.
  • Created, maintained, and updated spreadsheets as new data became readily available.
  • Performed research and analysis on various data sheets
  • Access SAP to collect water accounts data to draft reports.
  • Prepared Excel spreadsheets with data used to create visuals such as graphs.
  • Provide assistance on training employees using the Advanced Metering Infrastructure (AMI) application.
Education
Expected in to to Certificate | Geographic Information Systems San Diego Mesa College, San Diego, CA, GPA:
Expected in 09/2020 to to Master of Science | Management Information Systems National University, La Jolla, CA GPA:

Master's Research Project: Developed a C# Inventory Database Application using Microsoft Visual Studio

Expected in 05/2016 to to Bachelor of Arts | Public Administration San Diego State University, San Diego, CA GPA:
  • Member of College Against Cancer Club (Relay For Life)

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Resume Overview

School Attended

  • San Diego Mesa College
  • National University
  • San Diego State University

Job Titles Held:

  • Court Operations Clerk
  • Student Worker
  • Lead Management Intern

Degrees

  • Certificate
  • Master of Science
  • Bachelor of Arts

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