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Court Administrator Detail To Chief Clerks Unit Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Experienced Office Management and Administration Professional with 35 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills
  • Policy and procedure modification
  • Workflow planning
  • Presentation design
  • Database administration
  • Strategic Planning
  • Documentation and control
  • Staff Management
  • Troubleshooting
  • Conflict resolution
  • Excellent work ethic
  • Leadership
  • Cultural awareness
  • Critical thinking
  • Project planning and development
Work History
Court Administrator - Detail to Chief Clerk's Unit, 01/2020 to Current
City Of Aurora, CoAurora, CO,
  • Serves as an evaluator for administrative support programs, evaluating individual courts nationwide. Responsible for the management of the Cancellation of Removal Cap cases nationwide for all immigration courts. Provides guidance to the ACIJ's and Court Administrators to resolve issues. Liaises with DHS Headquarters to ensure that the biometric check refresh is completed so judges can issue the decisions within the fiscal year.
  • Analyzes and evaluates major administrative aspects of substantive, mission- oriented programs. Conducts User Acceptance Testing (UAT) as a member of the OCIJ team to test changes and upgrades to system changes before they are implemented for production release to the courts nationally. Provides recommendations and feedback on mission-essential programs.
  • Develops detailed plans, goals, and objectives for long-range implementation and administration of the administrative support program and develops criteria for evaluating the effectiveness of administrative programs nationwide. Developed and maintained the Reopening Plans for the courts during the pandemic. Member of the OCIJ team working with the XO Unit and Procurement to design the statement of work, program requirements and implementation of outside vendor (contractor-based) file retirement.
  • Identifies and proposes solutions to Immigration Court administrative support problems that are dynamic, severe in nature, and impact courts nationwide. Member of the OCIJ team which implemented a software enhancement and database for ZIP Code Change of Venue identification to streamline changes of venue to the courts based on the address of record for the respondents.
  • Develops, analyzes and advises senior management officials on required OCIJ reports and data calls regarding court operations, management and statistics including the consolidation of numerous case related statistical and tracking reports used by the courts to manage its caseload.
  • Serves as a liaison with Court Administrators and Assistant Chief Immigration Judges to resolve issues that arise from the reports.
  • Acts as an advisor and consultant to EOIR executive leadership in the formulation, implementation, and assessment of practices, policies, and procedures proposed for establishment throughout the national Immigration Court System.
  • Develops improved methods to formulate criteria for the enhancement of the court administration process.
  • Provides technical assistance to the Chief in the formulation of administrative policy and long-range planning in connection with prospective changes in OCIJ functions and programs.
  • Assesses administrative and court programmatic operations including Records of Proceedings; court structure; caseload management; database management; computer hardware and systems; and legal research capacity.
  • Makes recommendations to implement more efficient and cost effective processes and procedures for the administrative operations of the court.
  • Provides leadership in developing, implementing and improving administrative management, processes, and procedures to promote overall OCIJ/Immigration Court effectiveness and efficiency.
  • Plans, establishes, and coordinates support services work within the broad administrative framework of the agency. Makes recommendations regarding general administrative policy and support services policy with nation-wide impacts. Performs long- and short-range planning to ensure the most effective use of human, fiscal and materials resources.
  • Provides guidance on the use of information technology within the courts including software development and its impact on the courts. Serve as an OCIJ representative in high-level discussions with the Office of Information Technology (OIT) leadership and program officials on IT related development issues and training impacting the immigration courts. Evaluates, recommends, reviews and approves/rejects IDEAs for IT development. Analyzes current and future software needs and make recommendations in the development of new software management tools, and solutions related to software, programmatic issues affecting court performance.
  • Acts as a liaison to components within EOIR and other governmental agencies to ascertain information and develop proper procedures for court operations and administrative functions. Advises OCIJ Senior Management, EOIR leadership, and component representatives in the development and implementation of operational policies and procedures impacting all of the immigration courts nationwide. Interprets legislative changes or other initiatives and develops operating procedures and Quick Reference Guides to implement changes.
  • May direct the work of technical and support personnel in accomplishing overall support to the Chief Clerk’s Unit and in meeting overall OCIJ goals and objectives. Advises higher level officials of situations involving the relationship of the work by support personnel to broader programs and resulting impact. Serves as government point of contract for the Special Projects Unit on various long and short term projects in support of headquarters and the field courts.
Court Administrator, 08/2015 to 01/2020
Osf HealthcareAlton, IL,
  • Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews and for support staff.
  • Served as the chief management resource for all Immigration Judges and staff in the Arlington Immigration Court.
  • Administered a court management program from the commencement of proceedings with the filing of charging documents, motions, appeals and the proper processing of cases from initiation to final disposition.
  • Oversaw the docketing of all matters and case processing in compliance with the Uniform System Docket Manual and ensured that cases proceeded to the hearing process in an expeditious manner.
  • Administered the court's case calendaring system, monitored automated reports on receipts and completion, initiated studies, directed the preparation of data, prepared statistical and management reports, and made recommendations regarding modification of judge agendas.
  • Reviewed and analyzed case management reports for the purpose of evaluating overall court workflow and effectiveness.
  • Developed short and long range policies for the operation of the immigration courts' administrative program.
  • Managed the procurement of furniture, equipment, services, and supplies for the immigration court.
  • Planned, directed, and evaluated complex court administrative program/policies in support of agency functions.
  • Served as a leader on administrative projects that implemented and improved the immigration courts' administrative programs.
  • Supervised clerical and administrative support staff personnel with the Arlington Immigration Court.
  • Hosted the in person training for new immigration judges in cooperation with the Legal Education and Research Services Division (LERS) by providing mentorship and court hearing observation. Judges in training were provided the opportunity to meet individually and in small group sessions with Arlington judges and legal support personnel.
  • Promoted diversity, inclusion, team building and morale within the framework of the court through various functions, training and activities.
Interpreter, 06/1986 to 08/2015
Executive Office For Immigration ReviewCity, STATE,
  • Render simultaneous and consecutive interpretation for immigration hearings in Spanish and English.
  • Execute written certified translations of technical and specialized documents from Spanish to English.
  • Utilize extensive knowledge of legal, medical, technical, military, jargon and regionalisms in both Spanish and English.
  • Research terminology in areas to include: law, medicine, technology, sciences, politics, religion, etc.
  • Administrative Duties: Training of new employees - Design and implement training for new legal assistants for the Immigration Court.
  • Training areas include: comprehensive use of the CASE system, the automated nationwide system for immigration cases in the EOIR for data entry, updating of court records, reports in the database, management of duties in and out of court sessions.
  • Training also includes the docketing of all matters and case processing in accordance with the Uniform Docket System Manual to ensure compliance with policy and regulation.
  • Prepare automated reports for judges and Court Administrator using the CASE system to monitor case calendaring, receipts and completions and assist in the management of the judge agendas as necessitated by the caseload.
  • Analyze and assist the Court Administrator in assessing the effectiveness of the court workload, making recommendations and implementing changes to maximize court efficiency.
  • Quality Assurance: Serve as quality control of court records identifying and resolving issues.
  • Assist the Court Administrator in various facets of court management to ensure compliance with case completion goals.
  • Serve as mentor to junior employees in all aspects of performing court administrative support of the immigration judges, providing leadership, advice, guidance and troubleshooting issues that require resolution.
  • Manage, review and direct the work product of the legal assistants to ensure compliance with agency policies and practices and develop streamlined processes for the overall efficiency of the immigration court process.
  • Work with the Court Administrator and Supervisory Legal Assistant to identify needs of the court and implement solutions in the daily operation of business in areas such as space management and records management.
  • Consult with the Court Administrator and the Supervisory Legal Assistant on solutions to issues which impact court management, such as effective use of personnel, establishing solutions to support the mission of the agency.
  • Assist the immigration judges with motions, scheduling, asylum clock, docketing issues, updating, reports, and resolving issues.
  • Assist the Court Administrator in the management of the court processes to include the receipt of charging documents, changes of venue, motions, and appeals from initiation to final disposition.
  • Work in conjunction with the Supervisory Legal Assistant in weekly assignment of staff duties with respect to courtroom assignments, reception duties, support of the judges.
  • Liaison and correspond with the representatives of the Legal Organizations Programs to facilitate their presentations to the immigrant populations.
  • Primary coordinator and point of contact with the Language Services Unit for the identification of language needs and placement of all interpreter orders for court case before the immigration judges to ensure that the hearings can be conducted as scheduled.
  • Liaison and correspond with the Board of Child Care director for detained juvenile docket cases to ensure timely handling of priority cases.
Education
Bachelor of Arts: Spanish, Expected in 05/1986
Towson State University - Towson, MD,
GPA:
  • Minored in Political Science
: Paralegal Studies, Expected in
Villa Julie College - Stevenson, MD
GPA:

GPA: 3.583, GPA: 4.0, Credits Earned: 12 Semester

: , Expected in
College Of Notre Dame Of Maryland - Baltimore, MD
GPA:

GPA: 3.132, GPA: 4.0, Credits Earned: 53 Semester Hours

Certifications

CCM - Certified Court Manager Certification ~ National Center for State Courts

Curricula includes:

  • Accountability and Court Performance
  • Budget and Fiscal Management
  • Caseflow and Workflow Management
  • Project Management for Courts
  • Purposes and Responsibilities of Courts
  • Workforce Management
Additional Information
  • Awards: Outstanding rating for all years with EOIR in annual performance reviews. Special Achievement Awards, On the Spot Awards received during tenure with the Immigration Court. Director's Award for Excellence in Administrative and Programmatic Support.
  • Job-related publications and proposals: "Professional Development of Interpreters" - Co-authored proposal on continuing education, technological resources and the need for an Individualized Employee Development Plan for interpreters. "Strategic Planning Goals" - Call for papers by the EOIR, Office of Planning and Analysis. Proposal addressed how to achieve the goals of EOIR and fulfill the agency vision vis a vis: Strategic Planning, Communication, Customer Service, Caseload Management, Human Resources and Information Technology.
  • Court Evaluation Team Member - Conducted site visits to field offices, conducted interviews, prepared report on assigned subject matter providing an evaluation of the status of the court's performance and presenting recommendations.
  • EOIR Director's First Advisory Board Member - Collaborated on proposals as a team member of the Technology subgroup. Suggestions on technology, management and administration, and legal issues. Appointed by Peggy Philben, Deputy Director of EOIR.
  • Interpreter Advisory Committee - Appointed by former Chief Immigration Judge William R. Robie. Collaborated on the production of the Interpreter's Handbook and Glossary and the Job Task Analysis Inventory for use by EOIR and OPM.
  • Presenter: 2021 Court Administrator Training Program. Topics included Cancellation of Removal, Asylum, Failures to Prosecute and IAD, Court Closure Protocol.
  • Guest Panel Speaker: National Association of Court Managers, National Conference, October 2000. Presenter: EOIR Court Interpreters National Conference, Anaheim, CA on Internet Resources for Interpreters.
  • Presenter: Interpreter Ethics and Protocol for in house training seminar. Guest Panel Speaker: NAJIT National Interpreter Conference - Working with Interpreters in the Immigration Court

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Resume Overview

School Attended
  • Towson State University
  • Villa Julie College
  • College Of Notre Dame Of Maryland
Job Titles Held:
  • Court Administrator - Detail to Chief Clerk's Unit
  • Court Administrator
  • Interpreter
Degrees
  • Bachelor of Arts

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