county veterans service officer resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Community leader and public servant with over 10 years of government experience whereas, 5 of these years providing community assistance through positive engagement with citizens and lending a helping hand when possible. Skilled report writer and comfortable preparing public communications. Dedicated local government employee able to apply proven interpersonal and communication skills in order to grab attention and impact key social, economic, and political issues. People-organizer well-versed in advocacy and support for diverse community members. Ready to leverage skills in order to positively impact the community, industrial and economic changes impacting our constituents.

Experience Overview

Mille Lacs County - Community & Veterans Services

County Veterans Service Officer (2017 - Present)

525 2nd Street SE, Milaca, MN 56353

Ramsey County - Veterans Services

County Veterans Service Office Assistant (2016 - 2017)

90 Plato Blvd W #210, St Paul, MN 55107

Sherburne County - Sheriff's Department

County Correctional Deputy (2016 - 2016)

13880 Business Center Dr NW, Elk River, MN 55330

U.S. Marine Corps - Infantry

1st Battalion 5th Marine Regiment (2010 - 2014)

PO BOX 555463 Camp Pendleton, CA 92055

Education and Training
Master of Advocacy & Political Leadership: , Expected in 12/2021
Metropolitan State University - Saint Paul, Minnesota,
Status -
Master of Public And Nonprofit Administration: , Expected in 12/2020
Metropolitan State University - Saint Paul, Minnesota,
Status -
Bachelor of Arts of Psychology: , Expected in 12/2017
Metropolitan State University - Saint Paul, Minnesota,
Status -
Associate of Arts: , Expected in 05/2016
North Hennepin Community College - Brooklyn Park, Minnesota,
Status -
Associate of Science: , Expected in 12/2015
North Hennepin Community College - Brooklyn Park, Minnesota,
Status -
Activities and Honors
  • Member, Alumni Association Phi Theta Kappa Honor Society
  • Member, Alumni Association Psi Chi, The International Honor Society in Psychology
County Veterans Service Officer, 07/2017 - Current
County Of Gwinnett Lawrenceville, GA,
  • Developed workable solutions for recurring problems for individuals and families, specifically those with U.S. military veteran status.
  • Provided support to homeless clients, and connected each with U.S. Department of Veteran Affairs or local nonprofit and community resources.
  • Continuous training each month to upskill and maintain professional qualifications.
  • Collaborated with multidisciplinary team of stakeholders, managers and disability workers to provide services to the community.
  • Communicated with public social and welfare agencies to obtain and provide information regarding resources, programs or services.
  • Coordinated care for medically-complex patients experiencing difficulties obtaining social services.
  • Interviewed clients individually and in family groups to determine services to best address specific needs.
  • Liaised between clients and community agencies to arrange assistance in housing, education and child care for clients.
  • Administered conflict resolution strategies to help families resolve disputes.
  • Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
  • Maintained caseload of over 3,000 clients, working under strict deadlines.
  • Worked with severely mentally ill, homeless and dually-diagnosed adults.
  • Maintained confidential case documentation.
  • Maintained lists of resources helpful to clients.
  • Maintained thorough case history records and wrote detailed reports.
  • Reduced unnecessary risk of institutional care by treating high-risk clients living in [Type] communities.
  • Coordinated mental health assessments for U.S. military veterans receiving welfare or income based social services.
  • Oversaw [Type] social work cases, including assessments, [Type] determinations, and [Action].
  • Assisted uninsured and under-insured patients in obtaining medications through grants and community resources.
  • Collaborated with internal and external providers to obtain patient medications.
  • Visited clients at residence for home study assessments to assist courts with custody decisions.
Correctional Officer, 03/2016 - 12/2021
Sherburne County Sheriff's Department City, STATE,
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
  • Instructed inmates on work detail and oversaw work-site transportation.
  • Contributed to treatment staffing team developing rehabilitative program for juveniles.
  • Supervised inmates during day-to-day activities.
  • Supervised activities of adolescents in residential setting.
  • Promoted safety, order and functionality of [Type] facility.
  • Maintained appropriate control, security and well-being over those detained.
  • Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.
  • Assigned inmates to open and appropriate housing units.
  • Apprehended escapees safely while following proper techniques.
  • Transported inmates to and from work sites with optimal security procedures.
  • Supervised [Number] individuals and managed cases in [Type] facility.
  • Completed [Type] protocols during emergency situations.
  • Maintained daily logs of shift activity.
  • Implemented defensive tactics and physical restraints to maintain safety and security of [Type] facility.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Safely transported inmates to and from work sites.
  • Maintained communications with staff and inmate body to maintain safe, effective prison environment.
  • Verified warrants, conducted searches and fingerprinted inmates.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Inspected cells and conducted random searches of common areas.
  • Attended regular trainings and maintained appropriate certifications.
  • Maintained correct physical head count at all times.
  • Observed and directed inmates during recreation, visits, telephone and shower time.
  • Performed warrant pick-ups and turnovers at other jails and prisons.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Detected potential threats and quickly defused conflicts.
  • Assisted in restraining violent and unruly inmates.
  • Maintained records and logs of man hours, materials and equipment used.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Conducted internal security checks to ascertain inmate safety.
  • Recommended further treatment strategies and diagnostic efforts for inmates.
  • Promoted rehabilitation of offenders and maintained safety of staff and residents.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
Infantryman, 06/2010 - 06/2014
United States Marine Corps City, STATE,
  • Spearheaded [Number] fire teams during live fire battle drills, close combat training and MOUT exercises at various locations.
  • Achieved [Number] on evaluations consistently over [Number]-year enlistment through outstanding job duty performance, volunteerism and attention to detail.
  • Improved inventory control accuracies, ensuring proper maintenance of rifles, machine guns, mortars and hand grenades.
  • Maintained over $[Amount] in equipment with no loss by using [Area of expertise].
  • Led diverse training simulations to prepare teams for combat and emergency situations.
  • Performed [Task] and [Task] in close quarters combat in simulation and live-fire exercises, earning [Award] for outstanding performance.
  • Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, equipment and weapons.
  • Instructed personnel on ways to reduce environmental hazards and proper use of PPE.
  • Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences.
  • Completed regular patrols of assigned areas within operations areas.
  • Led training on weapons systems for [Job title]s.
  • Made roads, bridges and ferries safe for travel by conducting ground reconnaissance and reporting back to [Job title].
  • Coordinated operations with armor, artillery and air support units.
  • Coordinated assignment and fielding of all new [Type] equipment.
  • Developed and maintained unit's daily personnel accountability report for [Number] soldiers.
  • Commanded more than [Number] arms combat patrols on foot and in vehicles.
  • Patrolled restricted areas and authorized access for permitted personnel.
  • Led infantry team of [Number] members in combat operations, including providing tactical guidance.
  • Oversaw expenditure of $[Amount] in operational funds for [Type] program.
  • Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
  • Managed [Number] employees in combat operations and tactical guidance to ensure optimal productivity.
  • Maintained rifles, machine guns, mortars and hand grenades and accounted for all weapons.
  • Managed [Number] [Type] training exercises and battle drill fire teams.
  • Prepared operation plans and orders to support security of resources and installations.
  • Provided daily briefings to [Job title] on such topics as safety and risk assessments.
  • Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.
  • Directed supporting fire to suppress enemy fire and allow troops to maneuver within action area.
  • Managed receipt, storage and issue of ammunition processes.
  • Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
  • Created document filing system, organizing mission-critical documents within SCIF facility.
  • Processed prisoners of war and captured documents.
  • Strengthened operational efficiencies, developing organization systems for records and reports.
  • Developed top talent by leading training initiatives for combat preparation.
  • Constructed field expedient firing aids for infantry weapons.
  • Assured consistent quality control through development of spreadsheets, item lists and other documents to track materials in company inventory.
  • Reduced project lags and trained over [Number] soldiers and US contractors/foreign nationals on [Area of Expertise].
  • Trained and instructed subordinates and supported units on [Type] training.
  • Maximized data collection accuracy scores, recorded, stored and analyzed security information with zero discrepancies.
  • Assigned CORs to supervise completion of [Type] contracts in [Number] detached locations.
  • Conducted research on intelligence targets to better understand relation to geopolitical and U.S. [Branch] mission objectives.
  • Trained extensively on [Type], [Type] and [Type] equipment to achieve [Result] and advance in both rank and skill level.
  • Led operational planning teams to address field and base concerns with minimal delays.
  • Oversaw all facets of ground supply administration, operations and personnel for [Type] operation.
  • Requisitioned, received, stored and documented unit equipment and supplies.
  • Advised commanding officers on weapons operations, capabilities and unforeseen operational problems.
  • Oversaw gathering of intelligence and combat information to support troops on ground.
  • Tested, repaired and updated equipment systems and components to meet current and expected demands.
  • Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.
  • Directed automated supply systems and liaised between supply and data processing sectors to facilitate smooth transitions.
  • Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
  • Managed administrative needs of group, including recordkeeping and report writing, with team of [Number] [Job title]s.
  • Created agendas and communication materials for team meetings.
  • Collaborated with others to discuss new [Type] opportunities.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Answered [number] calls per [timeframe] to assist with customer questions and concerns.
  • Improved operations by working with team members and customers to find workable solutions.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Delivered [product or service] to customer locations on time.
  • Handled all delegated tasks, including [Task] and [Task].
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Treatment plans knowledge
  • VA specialized care
  • Client advision
  • Customer service
  • Working collaboratively
  • Conflict resolution
  • Active listening
  • Organizational skills
  • Coordination
  • Flexible
  • Relationship building
  • Organization
  • Collaboration
  • Critical thinking
  • Coalition building
  • Emotional awareness
  • Suicide prevention specialist
  • Homeless and dual diagnosed populations
  • Community outreach expert
  • Community referrals
  • Staff development
  • Strategic planner
  • Reviewing records
  • Conducting risk assessments
  • Managing safety gear
  • Personnel mentoring
  • Storage procedures
  • Coordinating training
  • Report writing
  • Project planning
  • Microsoft Office
  • First Aid/CPR
  • Reliable and trustworthy
  • Computer skills
  • People skills
  • Analytical
  • Records maintenance
  • Job assignments
  • Body searches
  • Administration
  • Officer training
  • Inmate transport
  • Conflict management
  • Rules of conduct
  • Crowd control
  • Security procedures
  • Inmate movement control
  • Rehabilitation programs
  • Multitasking
  • First aid and CPR certified
  • File and record maintenance
  • Visitation guidelines understanding
  • Restraint techniques
  • Booking procedures
  • State and federal laws knowledge
  • Crisis Prevention Intervention (CPI)
  • Ethical standards of conduct
  • Occupational hazards and safety precautions
  • Excellent problem solver
  • Trained in defensive tactics
  • Crisis management
  • Evidence preservation
  • Strategic planning and organization
  • Non-violent intervention
  • Observation
  • Negotiation
  • Safety
  • CCTV monitoring
  • Mentorship
  • Computer operations
  • Mapping skills
  • Surveillance monitoring
  • Combat planning
  • Intelligence management
  • Technical expertise
  • Clerical
  • Time management
  • Supervision
  • Decision-making
  • Training & Development
  • Leadership
  • MS Office
  • MS Word
  • MS Excel
  • MS Powerpoint
  • Sharepoint
  • Work ethic
  • Problem resolution

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Resume Overview

School Attended

  • Metropolitan State University
  • Metropolitan State University
  • Metropolitan State University
  • North Hennepin Community College
  • North Hennepin Community College

Job Titles Held:

  • County Veterans Service Officer
  • Correctional Officer
  • Infantryman


  • Master of Advocacy & Political Leadership
  • Master of Public And Nonprofit Administration
  • Bachelor of Arts of Psychology
  • Associate of Arts
  • Associate of Science

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