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Summary
Results-oriented business leader with more than 15 years of experience in day-to-day business operations management. Experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Likeable personality and customer-focused background coupled with expertise in relationship management. Ready to tackle new challenges and build success with exciting organization.
Skills
Operations administration
Strategic planning
Executive leadership
Planning and coordination
Operations oversight
Problem-solving abilities
Employee coaching
Court procedures
Policy development
Experience
12/2015 to CurrentCounty Clerk Administration, Chief Operations DeputyState Of Delaware | Newport, DE,
Overseas operations of (9) divisions comprising over 240 employees, performs all functions of the County Clerk in his absence, functions as an assistant to the County Clerk with the primary responsibility of managing, coordinating, planning, organizing, developing and directing all operational activities of department
Reviews and approves delegated personnel functions associated with hiring, evaluating, delegating work, reviewing progress and results, establishing priorities and disciplinary actions, when necessary
Monitors pending legislation, prepares position statements for proposed legislation, recommends changes, and works with professional associations to develop needed legislation
Prepares and monitors annual budget, authorizes expenditures and monitors contracts
Interacts with judiciary, department heads, elected officials, other County staff and the general public to resolve issues
Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures
03/2009 to 12/2015Dallas County Clerk, Assistant Manager & ManagerNutrien Ltd. | Galva, KS,
Trained and mentored new employees on collection methods, documentation requirements and performance strategies
Supervised staff of collectors, monitoring phone calls and letters
Facilitated successful internal and external audits through sound and thorough documentation
Reconciled vendor statements and handled payment complaints or discrepancies
Successfully implemented new technologies and process automation to encourage continuous improvement
Trained, coached and mentored staff to support smooth adoption of new Indigent Defense Program
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
Planned team-building exercises to increase employee performance and job satisfaction
11/2005 to 06/2007Investigator IIChild Protective Services, Protective Services | City, STATE,
Conducted specialized investigations of child abuse and neglect, as required by management
Developed and maintained communication and working relationships within and outside the agency, particularly with professionals associated with law enforcement investigations
Conducted in-depth interviews to accurately obtain information to determine immediate or long-term risk of abuse or neglect; models advanced interviewing techniques for other workers
Assessed family dynamics and functioning to determine degree and type of agency intervention needed
Prepared and provided sufficient case documentation (including forms and narratives) to provide a complete and accurate record on cases, including legal documentation or testifying in court for all necessary court cases.
04/2000 to 06/2005Operations ManagerCiti Capital Commercial Corporation | City, STATE,
Managed 12 client service representatives that supported the third party vendors with payment arrangements, settlement offers, questions regarding their contracts, and escalated customer service issues, while ensuring that all day-to-day responsibilities of department are met
Developed and maintained all necessary internal procedures
Provided training to new employees on policy and procedures and Cacti Capital's mainframe system
Assured compliance with all association policies, procedures, standards and applicable regulatory requirements were met
Managed business relationships with third party vendors to ensure that contracted services were being properly managed
Ensured that all facets of revenue cycle management were accomplished on a day-to-day basis
Ensured that all customer service requests were resolved timely and accurately and to the customer's satisfaction
Conducted quarterly site visits and audited each vendor at the time of the visit
Managed accounts payable and receivable of the department
Tracked vendor remittance and billing statements in compliance with company policies and procedures
Acted as a liaison for internal and external audits associated with contract compliance.
Education and Training
Expected in 06/2018MBA- Masters of Business Administration | Business Administration- ManagementNorthwood University, Cedar Hill, TexasGPA:
Expected in 06/2005Bachelor of Business Administration | Northwood University, Cedar Hill, TexasGPA:
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School Attended
Northwood University
Northwood University
Job Titles Held:
County Clerk Administration, Chief Operations Deputy
