Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Career Focus

Detail oriented Program Manager with broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader, excellent team player and highly motivated executor.

Summary of Skills

Master in MS Excel including proficiency in Macro writing and usage for statistical analytics.

Expert in MS PowerPoint, MS Word and MS Outlook

Working knowledge of HTML, Adobe Photoshop, JDA (Prod400 and Qury400), Mac OS X and Windows.

Fluent in spoken and written French.

Strong research, analysis, organization and leadership skills.

Professional Experience
Vancouver, WA,
  • Increased WAI Global's rate of cost recovery by 300% over previous year.
  • Developed and implemented Warranty Memo recovery program for WAI Global.
  • Restructured and implemented Quality Non-Conformance program via cross-functional teams to ensure recovery of costs and product design corrective action.
  • Negotiated Supplier buyback of non-conformant product, decreasing Quality warehouse inventory by 60%.
  • Awarded top Teamwork Award at West Marine for 2012.
  • Awarded West Marine Buying Team of the Year 2012, 2013 and 2014.
  • Awarded West Marine Private Label Buying Team of the Year 2013.
  • Led strategy growing new product sales by 800% (Stand Up Paddleboards) in a six-month period; now top volume retailer in the US for product group.
  • Rationalized the assortment of outdated merchandise (Fishing Outriggers) to maximize sales potential.
  • Yielded a 25% increase in sales and reduced discontinued inventory by 65%.
  • Created strategy and drove execution of product catalog of 2011, 2012 and 2013 Fishing product catalog.
  • Negotiated development of exclusive merchandise resulting in significant net margin gain.
  • Negotiated buyback of underproductive inventory, netting improved product turn and net Category ROI.
  • Developed and implemented first ever onboarding program for Assistant Buyers at West Marine.
  • Responsibilities included leading the Quality team in end-to-end non-conformance management for over 150 global suppliers and Initiate Corrective Action of non-conformant products; ensure execution of Corrective Action plan.
  • Completely revised the Quality Non-Conformance program, netting a 300% increase in rate of recovery Decreased warehouse inventory 60% WARRANTY MEMO PROGRAM MANAGEMENT: Generate, validate and issue Warranty Debit Memo for over 50 global suppliers.
  • Negotiate recovery of Warranty Debit Memos; communicate costs recovered to Finance for collection.
  • PACKAGING PROGRAM MANAGEMENT: Primary point of contact between sales, manufacturing sites, quality assurance, and the graphic designers.
  • Oversee regulatory compliant artwork creation for printed packaging based on global labeling and advertising regulations.
  • Timely delivery of packaging artwork projects across multiple product lines.
REPLENISHMENT ANALYST, 11/2012 to 10/2014
Foot Locker, MO,
  • Lead buying team in end-to-end vendor management for over 100 global suppliers; includes all strategic decision-making, collaborative communication and monitoring Service Level Agreements.
  • Developed and executed strategic product fill rate improvement plan for problem Vendors resulting in improvement of fill rates from 67% to 99%.
  • Advertisement promotion preparedness: Manage to 98% fill rate SLA enabling on-time availability of promotional product for 300 stores worldwide.
  • Managing programs to ensure timely delivery of seasonal goods based on projected customer demands.
  • Ensure accurate setup and management of automated replenishment systems, and managing item/store start and stop date execution.
  • Management of product lifecycle by executing plans for product transitions and ensuring accurate setup and management of automated replenishment systems.
  • Supply Chain Management: Monitor and manage order fulfillment from vendors to ensure that all service levels are maintained.
  • Analyze forecast variance exception reports to understand trends and changes in the business.
ASSISTANT BUYER, 09/2010 to 11/2012
Amazon.Com, Inc., STATE,
  • Vendor selection, contract negotiation, and development of partnership: Interfaced and negotiated with vendors on price, product, promotion and exclusivity.
  • Interact with planning and replenishment partners on seasonal planning or day-to-day issues.
  • Negotiated new vendor contracts based on relationship potential to maximize profits.
  • Develop key Strategies to drive growth of the business: Built product advertisement strategies.
  • Includes creation of catalog, retail flyer and email content.
  • Provide analysis input to support the development of Category seasonal strategies and prioritize tasks to support division strategies and that meet financial targets.
  • Manage and coordinate cross-functional communications to drive business strategies: Communicated changes in strategies to cross-functional team on a timely basis; Collaborate with Visual Merchandising and Marketing on floor sets, fixtures, merchandising standards for seasonal changeovers.
  • Collaborated with the product development teams to define private label opportunities; partner with production in the development of costing and placement strategies.
  • Develop, maintain, and drive Buying Team Project Calendar: Manage advertising calendar, advertising operations, ad proofing process for Stores and catalog.
  • Manage New Product Rollout process; ensure all deadlines are met for timely arrival of products in Stores.
  • Take calculated business risks to increase ROI: Rank SKUs based on historical and trend performance, and identify redundancies in product assortment.
  • Identify product categories where risks can be taken and protect basic businesses to meet financial targets.
  • Participate in product review to ensure product execution meets the design aesthetic as well as commercially acceptable quality standards.
  • Refine assortment to maximize profitability and SKU efficiency.
  • Business analysis for current sales, trends, and potential market opportunities: Provide information and ideas to develop Buying Category key items, promotional strategies, and store assortments that are commercially viable and give an optimal customer experience.
BUSINESS MANAGEMENT: INTERNATIONAL BUSINESS Key Projects: *Market Entry Analysis for Cisco Systems and Deloitte Consulting - 2010 *Risk Analysis of Market Entry in France as a Female, Untied States Businessperson - 2010 *Comprehensive Evaluation of the Macro and Micro Business Environment of France- from the perspective of a U.S. Corporation looking to invest - 2009.
Fluent in spoken and written French
Professional Affiliations
Additional Information
  • PERSONAL ACHIEVEMENTS Academic Dean's List Spring 2005 at San Francisco State University Girl Scouts: Silver Award (the second highest award in Girl Scouting) Leadership Award
Adobe Photoshop, ad, advertising, basic, Business analysis, business strategies, catalog, Cisco, Consulting, content, contracts, contract negotiation, costing, Debit, decision-making, delivery, email, Finance, financial, French, functional, graphic, HTML, inventory, leadership skills, Mac OS, Managing, Market, Marketing, merchandising, MS Excel, MS Outlook, MS PowerPoint, Windows, 98, MS Word, packaging, product design, product development, PROGRAM MANAGEMENT, promotion, proofing, Quality, quality assurance, research, retail, Risk Analysis, sales, Service Level Agreements, SLA, strategy, strategic, Supply Chain Management, Teamwork, trend, vendor management, Visual Merchandising, written

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