Experienced Office Management and Administration Professional with years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
Microsoft suite expertise
Schedule oversight
Data collection
Proposal writing
Customer relationship management
Document analysis
Planning and scheduling
Human resources administration
Job cost reports
Staff development
Investigative research
Team leadership
System administration
Data coding and processing
Recruitment and retention strategies
Resolving discrepancies
Reporting and documentation
Work History
Cost Engineer, 03/2019 - 01/2020 Cs Energy – Stonington, ME,
Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
Devised, enhanced and communicated deliverable timetables by reviewing project requirements, scope and resources to make accurate assessments.
Maintained privacy and confidentiality of all information for existing and prospective clients to protect personal and business interests.
Determined project objectives, budgets and schedules by coordinating with clients and teammates and optimized plans to meet changing conditions.
Provided accurate estimates by defining scope, timelines, potential setbacks and limitations.
Developed and executed targeted relationship and account development strategy.
Presented metric reporting and weekly account reviews to Project Management team and clients.
Managed logistics operations to meet customer expectations and financial standards and policies.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
Service Technician, 05/2017 - 03/2019 Allied Universal Security – Newark, DE,
Documented all changes and actions in computer-based tracking system.
Efficiently troubleshot and repaired Apple, Microsoft and Dell equipment to cut company costs and maximize productivity.
Reviewed technical documentation to complete equipment maintenance and repair.
Installed new Computer Software and multiple types of equipment and explained operation and routine maintenance protocols to customers.
Performed maintenance duties and safely handled chemicals and solutions.
Assisted team members with technical equipment troubleshooting and diagnostics.
Gained knowledge of standard equipment, including manufacturer repair guidelines.
Explained diagnostic findings to customers and outlined repair or service options.
Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
Adhered to safety protocols and policies to reduce workplace hazards.
Trained customer employees and managers on machine use and maintenance.
Demonstrated increased knowledge of company products and equipment.
Inspected equipment to diagnose operational issues.
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