Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced Office Management and Administration Professional with years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

  • Microsoft suite expertise
  • Schedule oversight
  • Data collection
  • Proposal writing
  • Customer relationship management
  • Document analysis
  • Planning and scheduling
  • Human resources administration
  • Job cost reports
  • Staff development
  • Investigative research
  • Team leadership
  • System administration
  • Data coding and processing
  • Recruitment and retention strategies
  • Resolving discrepancies
  • Reporting and documentation
Work History
Cost Engineer, 03/2019 - 01/2020
Cs Energy Stonington, ME,
  • Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
  • Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
  • Devised, enhanced and communicated deliverable timetables by reviewing project requirements, scope and resources to make accurate assessments.
  • Maintained privacy and confidentiality of all information for existing and prospective clients to protect personal and business interests.
  • Determined project objectives, budgets and schedules by coordinating with clients and teammates and optimized plans to meet changing conditions.
  • Provided accurate estimates by defining scope, timelines, potential setbacks and limitations.
  • Developed and executed targeted relationship and account development strategy.
  • Presented metric reporting and weekly account reviews to Project Management team and clients.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
Service Technician, 05/2017 - 03/2019
Allied Universal Security Newark, DE,
  • Documented all changes and actions in computer-based tracking system.
  • Efficiently troubleshot and repaired Apple, Microsoft and Dell equipment to cut company costs and maximize productivity.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Installed new Computer Software and multiple types of equipment and explained operation and routine maintenance protocols to customers.
  • Performed maintenance duties and safely handled chemicals and solutions.
  • Assisted team members with technical equipment troubleshooting and diagnostics.
  • Gained knowledge of standard equipment, including manufacturer repair guidelines.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Trained customer employees and managers on machine use and maintenance.
  • Demonstrated increased knowledge of company products and equipment.
  • Inspected equipment to diagnose operational issues.
Administrative Assistant, 06/2016 - 05/2017
Accounting And Consulting Group, Llp Palm Beach Gardens, FL,
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Prepared meeting minutes and edited subcontractor proposals, project punchlist, transmittals and memorandums for organizational support.
  • Supported CEO through personal document management, calendar organization and collateral preparation for meetings.
  • Executed record filing system to improve document organization and management.
  • Created detailed expense reports and requests for capital expenditures.
  • Processed invoices and expenses using PeopleSoft.
  • Monitored CFO's work calendar and scheduled appointments, meetings and travel.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
Service Manager II, 12/2013 - 02/2016
First Busey Corporation Clayton, MO,
  • Managed team of 20 employees in all Teller Line and Personal Banking processes to ensure compliance with Wells Fargo policies across company.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Set and administered department budgets for expenditures, materials and labor.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales 45%.
  • Trained new service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Developed enhanced solutions for customer service and quality to significantly improve customer feedback.
  • Served as support for the entire branch through training and development into their personal career goals.
  • Provided and maintained Human Resources information for the branch including documentation, disciplinary actions and files for employees.
  • Process weekly payroll and clock ins for the entire branch.
  • Stand in for Branch Manager when unavailable.
Associate of Science: Health Information Management, Expected in 10/2020
Rasmussen College - Wausau, WI,
Certificate: Certified Coding Associate, Expected in 03/2020
Rasmussen College - Wausau, WI,

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Resume Overview

School Attended

  • Rasmussen College
  • Rasmussen College

Job Titles Held:

  • Cost Engineer
  • Service Technician
  • Administrative Assistant
  • Service Manager II


  • Associate of Science
  • Certificate

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