correspondence clerk resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
  • Payroll Processing
  • Administrative Support
  • QuickBooks
  • Data Entry
  • Invoicing and Billing
  • Microsoft Excel
  • Customer Service
  • Creative Problem Solving
  • Customer Relations
  • Time Management
  • Verbal and Written Communication
  • Attention to Detail
09/2020 to Current
Correspondence Clerk Loma Linda University Medical Center Victorville, CA,
  • Improve call management database efficiency by changing and updating contact information
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Reviewed written correspondence, correcting grammatical and spelling errors.
  • Gathered data to formulate appropriate replies for information requests.
  • Filed correspondence and documents with speed and accuracy to maintain official records.
  • Updated spreadsheets and other document filing systems.
  • Read user manuals and administrative materials to determine necessary actions for tolling issues.
  • Investigate payment arrears in the account and code debtor appropriately to determine following collection process steps
  • Maintains quality customer service by following company policies and procedures specific to each customer
  • Perform a variety of concurrent tasks, time critical issues, and maintain time sensitive records
  • Determine further action or completion on customer cases received.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
03/2020 to 04/2020
Administrative Assistant Alutiiq Llc Wallops Island, VA,
  • Greeted patients in a courteous and professional manner
  • Answered telephone calls, took messages, and communicated with other members of medical team regarding patient care
  • Collected all co-pays and insurance verification prior to appointment scheduling or at time of visit for new patients
  • Communicated with supervisors and peers about documenting and recording patient files and otherwise obtaining information from other medical facilities
  • Updated confidential client information files, scanned documents into patient charts, and managed files as needed for 100% accuracy
  • Followed-up with request for medical records from physicians, insurance disability lawyers and other facilities.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Directed customer communication to appropriate department personnel.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Documented and took note of staff vacation time, sick days and personal days to monitor attendance records.
  • Prepared shipping packages by printing packing labels and verifying orders.
  • Routed contracts, agreements, and invoices through proper signature process.
  • Monitored office equipment and managed smooth operation with preventive maintenance and repair work scheduling.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Answered and routed telephone calls and took messages.
  • Obtained scanned records and uploaded to database.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Assisted with basic accounting functions by reconciling company credit card, petty cash and expense reports.
11/2019 to 02/2020
EXECUTIVE STAFF RECRUITER/Executive Assistant Extraordinary Headhunters Staffing Agency City, STATE,
  • Managed candidate’s information: such as initial phone screen, interviewing and background screening, drug testing, and presenting offers to the candidates
  • Maintained monthly reports and generated projective sales growth analysis by 80%
  • Served as a link between management and employees by handling questions, interpreting, and administering contracts and helping resolve work-related problems
  • Responsible for employee payroll and accounts receivable
  • Recruited the most qualified candidates for employment opportunities through a variety of means, including job fairs, advertisements, and continual networking with businesses.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Revised and maintained master calendar to coordinate meetings across multiple time zones.
  • Opened, read, and replied to e-mails, letters, and correspondence on behalf of executives.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Restocked office and break room supplies and made appropriate equipment orders.
  • Managed daily invoices, reports and proposals.
  • Followed proper accounting and bookkeeping procedures to support audits.
  • Monitored office equipment and managed smooth operation with preventive maintenance and repair work scheduling.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Supported onboarding of new employees by hosting orientation sessions.
  • Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Onboarded new employees in time reporting and payroll systems.
  • Managed payroll for temporary, hourly, and salaried employees.
  • Established employee payroll files and updated existing files with new information.
09/2013 to 02/2020
Senior Associate (Kwikscreen) HireRight City, STATE,
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Researched issues and made quick decisions to achieve efficient and effective resolutions.
  • Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
  • Promoted positive team environment through effective motivational strategies and mediation of issues amongst associates.
  • Improved customer service feedback scores through outstanding service.
  • Generated status reports detailing key information, produced documentation and developed presentations.
  • Reviewed appropriate records to obtain facts about individuals.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Responded within established timeframes to address customer concerns and inquiries by phone or email.
  • Promoted client satisfaction by working with operational teams in proper resolution of service issues.
  • Attended to daily client service requests and provided support.
  • Inspected and repaired products to meet project expectations.
Education and Training
Expected in 05/2022 to to
20 Hours of Education : Mortgage Loan Orginator
Gold Coast Schools - North Miami Beach, FL
  • Completed continuing education in MLO
Expected in 12/2020 to to
Bachelor of Science: Business Administration, Business Development Studies
Colorado Technical College - ,
Expected in 12/2018 to to
Associates of Science: Business Administration
Colorado Technical College - ,

Attentive Loan Specialist with a background in assessing credit history data and finding appropriate solutions that are perfect for customer needs. Ready for a new position where a loan evaluation background can be best utilized.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

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Resume Overview

School Attended

  • Gold Coast Schools
  • Colorado Technical College
  • Colorado Technical College

Job Titles Held:

  • Correspondence Clerk
  • Administrative Assistant
  • Senior Associate (Kwikscreen)


  • 20 Hours of Education
  • Bachelor of Science
  • Associates of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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