Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Work History
07/2016 to Current
Correspondence Clerk Loma Linda University Medical Center – Beaumont/Highland Springs, CA,
Review incoming correspondence to ascertain the nature of the customer's concerns to define disposition and most efficient resolution of any issues.
Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
Gather records pertinent to specific problem and review for completeness.
Answer an average of 150-200 calls per day regarding account maintenance, violations and account demographic updates as well as general inquires on a variety of E-Z Pass topics.
Perform in-depth violation investigation and resolve claim disputes received from the call center with Vector Systems.
Process Personal and Business Applications and handle all confidential information including check, credit card and bank account information.
Assist call center when needed to improve customer satisfaction.
Support the accounting and clerical function in the finance department, leading to a 45% decrease in the Finance Department backlog.
Balance items, entries or amounts related.
to documents processed.
Reconcile general ledger accounts, prepare balance sheet reconciliation and clear exception items.
Research violation refund disputes through Vector Systems; track and restore accounting or documentation problems and discrepancies.
Function in accordance with GAAP standards, procedures and applicable laws.
Process an average of 150-200 refunds daily.
Analyzed monthly balance sheet accounts for corporate reporting.
Analyzed and researched reporting issues to improve accounting operations procedures.
Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
08/2007 to 01/2013
Customer Service RepresentativeOpenworks – , ,
Provide exceptional direct interface customer service by assisting customers with opening new accounts, assigning EZ Pass devices, processing violation payments, solving billing inquiries, updating account demographics and payment processing.
Balance and reconcile 100+ transactions at the end of the day.
Perform a daily audit on EZ Pass tags and office supplies.
Quickly and efficiently solve unique customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Perform tasks under minimum supervision.
to
Lock Box Clerk XEROX/EZ PASS – City, STATE,
Posted receipts to appropriate general ledger accounts.
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