Correctional Supervision Officer (Intern) Resume Example Court Services And Offender Supervision Agency

CORRECTIONAL SUPERVISION OFFICER (INTERN)

Summary

profile summary *Innovative, assertive and high performing Senior Customer Service Analyst that consistently achieves exceptional customer satisfaction rankings, turnaround underperforming operations and institute initiatives that successfully propel operational growth. Record reflects strong work ethic and ability to master complex corporate management initiatives with proficiency. Exercise independent judgment, decision making ability and a high level of confidentiality. Performs extremely well in fast paced environments as well as motivating and supervising staff to maximize productivity and hence company's profitability. Committed to excellence. Experienced business professional rReceptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

Highlights

Policies and Procedures * Quality Assurance * Customer Service * Record Retention * Planning and Scheduling * Contracts and Negotiation * Solution Evaluation * Business Initiatives * Administrative Duties *

Excel spreadsheets

Meticulous attention to detailResults-oriented

Professional and matureTime management

Advanced MS Office Suite knowledgeReport writing

Experience

Correctional Supervision Officer (Intern)Feb 2015 to Nov 2015
Court Services and offender Supervision Agency － Washington, District of Columbia

Created, organized and maintained files, daily case notes and electronic databases. Referred offenders to appropriate community agencies to complete services in compliance with court orders. Supervised adult offenders to monitor compliance with court ordered conditions. Counseled and assisted offenders in adjusting to the community. Offered transitional services for program offenders, including referral to appropriate community agencies and organizations. Counseled adult felony offenders with legal, substance abuse, mental health, employment and personal problems. Worked in collaboration with offenders to engage them in case planning. Communicated with victims of crimes to verify that restitution was being received properly and promptly. Assist CSOs with daily case management using ICOTS, PRISM, SMART, and other Gov.
Data bases.
Interview new offenders and submit information for Prescriptive Supervision Plans Maintain files, fax, distribute mail, and submit running records in the SMART data base Coordinated communication between the offenders and CSOs Conducted research on individual interstate cases to determine if they qualify for interstate transfer office of state superintendent of education - Washington, D.C.

Customer Service Analyst Mar 2013 to Current
Office of State Superintendant of Education － Washington , DC

Developed metrics used to determine inefficiencies and areas for improvement. Documented process flows and developed requirements for functional improvements and enhancements. Elicited stakeholder feedback and input through interviews and surveys. Defined the scope and goal of new projects, including Ad Hoc and Return Buses Effectively creates, monitors, and analyze data using PRC systems and databases such as Octo Quikbase, NavMan AVL, Skype and Microsoft Office.
Serves as a liaison between the PRC (Parent Resource Center) representatives, parents, advocates, school staff, and transportation terminal personnel.
Analyze the operations of the transportation services for the District of Columbia Exceeding and meeting departmental objectives, including conversion targets, and policy and procedure updates.
Accurately resolves internal routing and transportation issues to ensure safe and reliable transportation for students with special needs.
Documenting general reports on each team member's performance and targets.

Motor Vehicle DispatcherMar 2013 to Aug 2014

Properly directed inbound calls in phone queues to improve call flow. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Ran reports and supplied data to fulfill customer report requirements. Received and recorded routine emergency and business calls efficiently pertaining to children with special needs.
Provided drivers and attendants with basic instructions to safeguard persons in emergency and hazardous conditions prior to arrival of trained fire and police personnel.
Received, faxed, mailed, and filed all incident and accident reports to the Audit & Investigations Unit.
Coordinated communication between the Parent Resource Center and Audit & Investigations Unit.
Conducted research on individual routes using Octo Quickbase software.
Monitor buses in the field by way of Navman AVL System.
Record first student pick up and arrival time to each school on the Daily Dispatch Log Developed decisions regarding the transporting of students to Intake or Child and Family Services according to Transportations' Policies and Procedures.
Maintain conventional and electronic dispatch log and filing system.

Office ManagerMar 2011 to Jun 2015
Communications unlimited inc － Alexandria, Virginia

Responsible for dispatching 30 CUI employees providing them with daily routes and customer trouble tickets.
Provided training to New Hire Dispatchers and exclusive training to the Administrative Assistants.
Created and designed the routes and scheduling system which is currently utilized in all CUI branches.
Managed Profit and Loss saving CUI an average of $10,000.00 every month and time charts and payroll for all CUI employees.
Managed the office supplies orders and inventory vendor websites.
Accomplished all incoming and outgoing office mail and managed all employees' personnel files.
Managed all Company Vehicle files and vehicle parking and moving violations.
Supported and assisted Regional Manager and Business Director in their daily business operations.
Communicated with HumanResources in headquarters about present and future employees.

Education

Bachelors Degree, Criminal Justice2015averett university － Danville, VirginiaCriminal Justice

Physical Fitness2009northern virginia community college － Annandale , Virginia

Certificate in Practical Nursing2006

Skills

Administrative, Administrative Duties, Analytical Skills, basic, business operations, C, case management, charts, Contracts, conversion, Client Relations, Customer Service, databases, data base, dispatching, drivers, fax, filing, Human Resources, inventory, Team Building, Leadership and Development, Director, mail, Microsoft Office, office, monitors, Negotiation, Nursing, payroll, personnel, pick, police, Policies, PRISM, Profit and Loss, Quality Assurance, Maintain files, Relationship Building, research, routing, Scheduling, Supervision, transportation, websites

Sales Software: Salesforce.com, TapScan
Public Relations Software: Bacon's Mediasource, Factiva
Desktop Publishing Software: Photoshop, Illustrator, HTML

Resume Overview

Companies Worked For:

Court Services and offender Supervision Agency
Office of State Superintendant of Education
Communications unlimited inc

School Attended

averett university
northern virginia community college

Job Titles Held:

Correctional Supervision Officer (Intern)
Customer Service Analyst
Motor Vehicle Dispatcher
Office Manager

Degrees

Bachelors Degree , Criminal Justice 2015
Physical Fitness 2009
Certificate in Practical Nursing 2006

Correctional Supervision Officer (Intern) Resume Example

Resume Score: 90%

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