correctional sergeant resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Responsible, reliable, hardworking, and organized individual seeking a position as a team player with a organization where can maximize skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

  • Rehabilitation programs
  • Security procedures
  • Counseling techniques
  • Inmate transport
  • Officer training
  • Correctional program resources
  • Rules of conduct
  • Inspections
  • Inmate movement control
  • Conflict management
  • Body searches
  • Crowd control
  • Teamwork and Collaboration
  • Critical Thinking
  • Multitasking Abilities
Work History
Correctional Sergeant, 01/2017 to Current
State Of IndianaPaoli, IN,
  • Supervised employees and performance of tasks and managed three hundred offenders.
  • Completed daily work report sheets and delegated tasks to employees.
  • Handled inmate counts and searches for missing inmates.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
Remote Customer Service Representative, 01/2019 to 01/2022
CopartExeter, RI,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Answered constant flow of customer calls with minimal wait times
Registrar, 01/2012 to 01/2017
Basis Independent SchoolsFremont, CA,
  • Organized, reviewed and filed paperwork for secure recordkeeping.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Updated computer system with latest information to keep records current and accurate.
  • Processed registrations with attention to compliance with operational policies and standards.
  • Responded to requests for information from various individuals by providing personal documents.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Registered individuals for services, moving over numerous applications through processing
Lead Operations Supervisor, 01/2006 to 01/2012
TransdevnaConcord, NC,
  • Motivated and trained employees to maximize team productivity.
  • Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Conducted root cause analysis in deficient areas to identify and resolve central issues.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Associate of Arts: Business Administration And Management, Expected in 05/2017 to Grantham University - Lenexa, KS
High School Diploma: , Expected in 05/1994 to T L Weston High School - Greenville, MS,

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Resume Overview

School Attended

  • Grantham University
  • T L Weston High School

Job Titles Held:

  • Correctional Sergeant
  • Remote Customer Service Representative
  • Registrar
  • Lead Operations Supervisor


  • Associate of Arts
  • High School Diploma

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