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correctional sergeant resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Responsible, reliable, hardworking, and organized individual seeking a position as a team player with a organization where can maximize skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • Rehabilitation programs
  • Security procedures
  • Counseling techniques
  • Inmate transport
  • Officer training
  • Correctional program resources
  • Rules of conduct
  • Inspections
  • Inmate movement control
  • Conflict management
  • Body searches
  • Crowd control
  • Teamwork and Collaboration
  • Critical Thinking
  • Multitasking Abilities
Work History
Correctional Sergeant, 01/2017 to Current
State Of IndianaPaoli, IN,
  • Supervised employees and performance of tasks and managed three hundred offenders.
  • Completed daily work report sheets and delegated tasks to employees.
  • Handled inmate counts and searches for missing inmates.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
Remote Customer Service Representative, 01/2019 to 01/2022
CopartExeter, RI,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Answered constant flow of customer calls with minimal wait times
Registrar, 01/2012 to 01/2017
Basis Independent SchoolsFremont, CA,
  • Organized, reviewed and filed paperwork for secure recordkeeping.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Updated computer system with latest information to keep records current and accurate.
  • Processed registrations with attention to compliance with operational policies and standards.
  • Responded to requests for information from various individuals by providing personal documents.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Registered individuals for services, moving over numerous applications through processing
Lead Operations Supervisor, 01/2006 to 01/2012
TransdevnaConcord, NC,
  • Motivated and trained employees to maximize team productivity.
  • Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Conducted root cause analysis in deficient areas to identify and resolve central issues.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Associate of Arts: Business Administration And Management, Expected in 05/2017 to Grantham University - Lenexa, KS
GPA:
High School Diploma: , Expected in 05/1994 to T L Weston High School - Greenville, MS,
GPA:

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Resume Overview

School Attended

  • Grantham University
  • T L Weston High School

Job Titles Held:

  • Correctional Sergeant
  • Remote Customer Service Representative
  • Registrar
  • Lead Operations Supervisor

Degrees

  • Associate of Arts
  • High School Diploma

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