- , , 100 Montgomery St. 10th Floor
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Focused Correctional Officer Sergeant with a [Number]-year background in corrections. Adept at supervising the safety and security of over [Number] offenders in a [Level] security prison. Skilled in conflict resolution techniques and quickly resolving problems. Excellent analytical and critical thinking abilities.
- Administration
- Conflict management
- Records maintenance
- Job assignments
- Officer training
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- Active listening
- Troubleshooting
- Organizational skills
- Security procedures
- Rules of conduct
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Correctional Sergeant, 06/2002 - Current
State Of Indiana – Madison, IN,
- Assigned daily tasks and responsibilities to employees and filled out daily work logs.
- Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
- Coordinated shakedowns to locate and remove unauthorized items.
- Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
- Supervised visitation and checked all visitors for proper identification and contraband.
- Supervised and made cell assignments.
- Oversaw assigned court trips for jailers, maintaining security of staff and public at all times.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Assistant Store Manager, 03/1996 - 08/2002
Save-A-Lot – Fort Worth, TX,
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Conducted analysis to address productivity and improve employee morale.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Assessed, optimized and elevated operations to target current and expected demands.
- Aided in negotiation with vendors and suppliers to reduce overall costs.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Recruited, interviewed and hired qualified employees to provide top-quality service.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Scheduled staff to assign employee shifts according to departmental and business needs.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
- Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
- Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
Health Coordinator, 02/1994 - 10/1996
Basis.Ed – Oro Valley, AZ,
- Scheduled medical appointments and transportation for pregnant women and their children.
- Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
- Managed incoming telephone calls, including taking messages and directing callers to personnel.
- Adhered to all HIPAA requirements to safeguard patient confidentiality.
- Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
- Helped patients complete paperwork and explained processes and procedures.
- Coordinated office schedules for new patients, diagnostic assessments and procedures.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prepared new charts, updated existing charts and managed records transfers between offices.
- Made home visits and insuring family needs
- Worked close with Health Department and Department of Human Services to inform of any health issues and dangerous situations.
- Analyzed job and worksites and reported on hazards, recommendations and successful corrections.
- Managed OSHA-mandated recordkeeping and accident analysis paperwork.
- Provided daily updates to project managers, foremen and contractors on safety behaviors and operational enhancements.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Bachelor of Arts: Theology, Expected in 06/2019
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Jameson School - 5301 Wynnefield Avenue ,
GPA:
: Business, Expected in
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Community College of Philadelphia - Philadelphia, PA
GPA:
GED: , Expected in
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Community College of Philadelphia - Philadelphia, PA
GPA:
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