Focused Correctional Officer Sergeant with a [Number]-year background in corrections. Adept at supervising the safety and security of over [Number] offenders in a [Level] security prison. Skilled in conflict resolution techniques and quickly resolving problems. Excellent analytical and critical thinking abilities.
Skills
Administration
Conflict management
Records maintenance
Job assignments
Officer training
Active listening
Troubleshooting
Organizational skills
Security procedures
Rules of conduct
Experience
Correctional Sergeant, 06/2002 - Current State Of Indiana – Madison, IN,
Assigned daily tasks and responsibilities to employees and filled out daily work logs.
Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
Coordinated shakedowns to locate and remove unauthorized items.
Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
Supervised visitation and checked all visitors for proper identification and contraband.
Supervised and made cell assignments.
Oversaw assigned court trips for jailers, maintaining security of staff and public at all times.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Demonstrated leadership by making improvements to work processes and helping to train others.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Assistant Store Manager, 03/1996 - 08/2002 Save-A-Lot – Fort Worth, TX,
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Conducted analysis to address productivity and improve employee morale.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Assessed, optimized and elevated operations to target current and expected demands.
Aided in negotiation with vendors and suppliers to reduce overall costs.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Assisted customers, answered questions and resolved problems for stellar customer service.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Recruited, interviewed and hired qualified employees to provide top-quality service.
Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Scheduled staff to assign employee shifts according to departmental and business needs.
Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
Health Coordinator, 02/1994 - 10/1996 Basis.Ed – Oro Valley, AZ,
Scheduled medical appointments and transportation for pregnant women and their children.
Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
Managed incoming telephone calls, including taking messages and directing callers to personnel.
Adhered to all HIPAA requirements to safeguard patient confidentiality.
Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
Helped patients complete paperwork and explained processes and procedures.
Coordinated office schedules for new patients, diagnostic assessments and procedures.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prepared new charts, updated existing charts and managed records transfers between offices.
Made home visits and insuring family needs
Worked close with Health Department and Department of Human Services to inform of any health issues and dangerous situations.
Analyzed job and worksites and reported on hazards, recommendations and successful corrections.
Managed OSHA-mandated recordkeeping and accident analysis paperwork.
Provided daily updates to project managers, foremen and contractors on safety behaviors and operational enhancements.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
Bachelor of Arts: Theology, Expected in 06/2019 - Jameson School - 5301 Wynnefield Avenue , GPA:
: Business, Expected in - Community College of Philadelphia - Philadelphia, PA GPA:
GED: , Expected in - Community College of Philadelphia - Philadelphia, PA GPA:
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