Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Seeking a career, that will give me the opportunity to use my expertise skills. Hoping that the preferred position will offer future opportunities continued through-out my professional success; for the company and me. Dependable [Job Title] with [Number]-year track record of success in medical records management. Focused on delivering exceptional results through strong time management, communication and team work abilities. Talented [Job Title] and team leader offering [Number] years of success in [Type] environments. Strategic thinker with [Area of expertise] proficiency. Offers proven ability to build effective teams and [Task]. Committed to identifying and leveraging opportunities for growth. Certified in [Area of certification].

  • Basic computer skills
  • Customer service
  • Office skills
  • Pricing
  • Radio
  • Safety
  • Sales
  • Telephone skills
  • Supervision
  • Business operations
  • Problem resolution
  • First Aid/CPR
  • MS Office
  • Communications
  • Database management
  • Planning and coordination
  • Inventory controls
  • Relationship development
  • Inventory management
  • Team management
Correctional Release Specialist, 12/2011 - Current
Penn National Gaming Chicago, IL,
  • Orange County Corrections Correctional Release Spec.
  • Telephone skills, Basic computer skills, Basic office work, Radio Dispatch, Basic reports, Releasing and Booking inmates.
  • Cash-handling, Basic government terminology.
  • FCIC/NCIC Certified, Notary, Processing Court orders from the Honorable Judges.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Operated cash register, collected payments and provided accurate change.
  • Helped the public and inmates.
  • Accurately entered data in numerical and alphabetical order.
  • Proofread documents and corrected errors.
  • Complied with security policies and kept information confidential.
Senior Juvenile Officer, 12/2004 - 12/2011
Department Of Juvenile Justice City, STATE,
  • Telephone skills, Basic computer skills, Basic office work, Radio Dispatch, Basic reports, Handling safety and security of detainees and staff.
  • Basic cleaning, Basic government terminology.
  • Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Collaborated with local law enforcement agencies to support criminal investigations.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Aided senior leadership during executive decision-making process by preparing offender reports for corrective action planning.
  • Offered transitional services for program offenders, including referral to appropriate community agencies and organizations.
  • Reported unusual conditions and questionable items to supervisor for corrective action.
  • Assisted probationers with resolving housing, employment and social services problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service, 12/2000 - 12/2004
Cash America Pawnshop City, STATE,
  • Orlando, FL.
  • Cash handling, Customer service, Telephone skills, Basic computer skills and long hours of standing, stocking merchandise, Cleaning, Pricing, and Sales.
  • Basic office skills and Loan documents.
  • Assessed customer needs and upsold products and services and kept up sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Maintained cleanliness and organization in back room stock.
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Secured products when transporting to different areas of store to prevent merchandise damage.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Negotiated and closed deals with minimal oversight.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Recommended store merchandise to fit customers' unique shopping needs and budgets.
  • Valued items according to current market conditions and negotiated with customers regarding prices.
  • Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
  • Checked identification for every individual bringing in merchandise and verified against police stolen item database.
  • Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
Education and Training
Silver Star Road 407-522-3400: Criminal Justice, Expected in 2003
Florida Metropolitan University - Orlando, FL.
Diploma: , Expected in 2001
Maynard Evans High School - Orlando, FL.
Activities and Honors

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School Attended

  • Florida Metropolitan University
  • Maynard Evans High School

Job Titles Held:

  • Correctional Release Specialist
  • Senior Juvenile Officer
  • Customer Service


  • Silver Star Road 407-522-3400
  • Diploma

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