Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Responsible and friendly Sales Associate able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Successful coordinator of community service resources to meet needs and expected demands of battered women and their children. Proficient in organizing program referrals, providing direct support and coordinating outreach. Talents include building relationships and partnerships to further goals.

Committed Teaching Assistant offering five years of experience in early childhood education. Highly knowledgeable of key child development theories and child learning theories. Successful in quickly building rapport with students and helping lead teachers plan and implement educational and recreational activities.

Correctional Officer with five years of experience. Equipped with strong moral code and excellent crisis management techniques. Focuses on safety in all interactions with inmates and staff.

  • Customer service
  • Inventory management
  • Reliable and punctual
  • Written and oral communication skills
  • Team player mentality
  • Cash register operation
  • Time management ability
  • Customer- and service-oriented
  • Excellent communication skills
  • Retail loss prevention
  • File and record maintenance
  • Excellent problem solver
  • Crisis management
  • Visitation guidelines understanding
  • Restraint techniques
  • First aid and CPR certified
  • State and federal laws knowledge
  • Occupational hazards and safety precautions
  • Trained in defensive tactics
  • Armory and key control
  • Care planning
  • Application assessments
  • Muli-line phone operations
  • Client paperwork
  • Early childhood education
  • Behavior modeling
  • Maintaining safe environments
  • One-on-one and small group instruction
  • Standardized testing
  • Setting up activities
  • Classroom supply management
  • Organization
  • Attention to detail
  • Exchanges and refunds
  • Math and computer skills
  • Computer literate
01/2015 to 12/2019 Correctional Officer II State Of North Carolina | Kenansville, NC,
  • Supervised inmates during day-to-day activities.
  • Promoted rehabilitation of offenders and maintained safety of staff and residents.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Inspected cells and conducted random searches of common areas.
  • Supervised meal distributions and observed inmates during meals.
  • Attended regular trainings and maintained appropriate certifications.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Maintained correct physical head count at all times.
  • Assisted in restraining violent and unruly inmates.
  • Maintained daily logs of shift activity.
  • Transported inmates to and from medical and dental appointments.
  • Signed in all visitors and completed appropriate visitation log forms.
08/2012 to 10/2014 Shelter Advocate Kings Community Action Organization | Hanford, CA,
  • Collaborated with social workers to support patients.
  • Located housing and other support services for displaced individuals working through domestic issues.
  • Answered questions and responded to inquiries to deliver high level of service to clients.
  • Accepted crisis calls from victims. If we didn't have space at the shelter I would find them another safe location to go to.
  • Conducted intake using the Alice database on new residents.
  • Drove clients to appointments such a lawyer or doctors and to work.
  • Provided childcare to the residents.
  • Created a supportive and friendly environment so that the residents would feel safe.
08/2007 to 12/2012 Pre-K Assistant Teacher North Country Academy | Kent, WA,
  • Attended in-services, workshops and seminars.
  • Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
  • Straightened classroom, placing books back on shelves and cleaned to keep areas well-maintained and organized.
  • Monitored students in class, hallways and outside to supervise, enforce rules and support lead teacher.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Arranged and led activities for students, including small groups, large groups and music time.
  • Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Created bulletin boards during different seasons and holidays.
  • Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
03/2007 to 07/2007 Sales Associate Tulalip Casino Inc | Tulalip, WA,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Prepared cash deposits with zero discrepancies.
  • Helped average of 10 customers per day by responding to inquiries and locating products.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Used cash register system to ring up customer purchases, process payments and issue receipts.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Pierced ears for customers.
Education and Training
Expected in 05/2006 High School Diploma | Griffin High School, Griffin, GA GPA:
Expected in | Gordon State College, Barnesville, GA GPA:
Expected in | University of Phoenix, Tempe, AZ GPA:
Expected in Associates in Criminal Justice | Criminal Justice Southern Crescent Technical College, Griffin, GA GPA:
  • P.O.S.T Certification
  • CPR
  • First Aid

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Resume Overview

School Attended

  • Griffin High School
  • Gordon State College
  • University of Phoenix
  • Southern Crescent Technical College

Job Titles Held:

  • Correctional Officer II
  • Shelter Advocate
  • Pre-K Assistant Teacher
  • Sales Associate


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)
  • Associates in Criminal Justice

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