To obtain a professional position as a Correctional Treatment Specialist related to the duties consistent with my education and present work
experience that will allow growth and opportunities. I
have developed a reputation as an efficient service provider with high levels of accuracy prior to my employment with the Bureau of Prisons. My previous employers were very
satisfied with my work rate, and I am confident I can bring the
same level of high performance to the Correctional Treatment Specialist position.
12/2018 to Current
Unit Secretary, GL-0318-06Bureau of Prisons － Forrest City, Arkansas
Hours per week: 40
As a Unit Secretary, I prepare and type all release paperwork for inmates releasing to the street, residential reentry centers (RRCs), or reassigning to another institution; I've researched and analyzed information and apply appropriate guidelines to recommend Bureau of Prison policies; I've responded to complaints and inquiries from outside sources in reference to policies and procedures. I can readily access information in inmate's central files,and assure accurate placement of all documentation in file; I've composed memoranda to supervisors and officials to pass on pertient information; corresponded with attorneys, judges, probation officers, and other official personnel when needed.
I am highly proficient with computers. I use a computer on a day-to-day basis to monitor inmates on multiple caseloads; gained information about inmates and prepared necessary paperwork; efficient with computer software programs such as SENTRY and Insight; conducted mail runs and dispense mail to appropriate staff.
Furthermore, 85% of my time is spent verbally communicating with case managers. I have explored case managers functions such as inmates who are classified for Central Inmate Monitoring (CIMS), as well as the purpose and requirements of the Victim Witness Program; opened and directed communication with the case manager is absolutely necessary with being a unit secretary; assured accuracy of all documents case managers give me for routing; identified and initiated corrective action as a result of researching policy; ensured pertinent information regarding inmates Victim Notification System (VNS) and Victim Crime Control and Law Enforcement Act (VCCLEA) is included in their packet/paperwork.
Also, I'm familiar with the general background of caseloads, including sentence data, prior record, and institutional behavior. I input information into the computer and maintained a hard and computer file on each inmate leaving the institution. I offer strong interpersonal skills to work with individuals with diverse backgrounds and stay abreast of the Bureau of Prisons' rules and regulations.
01/2017 to 12/2018
Correctional Officer, GL-0007-06Bureau of Prison － Forrest City, Arkansas
Hours per week: 40
As a Correctional Officer 95% of my time I provided supervision; care and correctional treatment of inmates; enforced rules and regulations by governing facility security; inmate accountability and inmate conduct; perform surveillance of inmates while monitoring building activities; verify correct count and lay-ins; check doors to ensure security; and maintain log of movements; observe perimeter for escapes and/or disturbances; perform security checks of doors and gates; performed routine shakedowns; write incidents reports on inmates violating rules of unit; operate two-way radio; disbursed radio and keys to staff; announced hourly inmate movements; listened in on daily conference calls; verify various information by using SENTRY system and keeping log of hourly movements. 5 % of my time I answered telephone and transferred calls.
01/2012 to 01/2017
City Carrier AssistantUnited States Postal Service － Wynne, Arkansas
Hours per week: 40
My duties as a mail carrier 85% of my time, I communicated effectively with co-workers and the public. I orally, and in written form, reported any pertinent information to my supervisor and/or the postmaster when a problem arose while handling mail. I delivered mail on foot and by vehicle, and maintained effective customer service relations with co-workers and the public. Working for the post office is a very demanding job. When dealing with irate individuals, I used diplomacy and tact. I possess exceptional interpersonal skills and have maintained a well professional demeanor. I have developed a reputation as an efficient service provider with levels of accuracy. My previous jobs show how much of a people person I am. I have verbally interacted with people in many situations and when answering any question, I am courteous and respectful. Accurate and speedy routing of the mail is one of the most important duties of a carrier; you must be proficient at the task. I have a proven track record of being able to conceive, develop, and execute strategies while handling mail and packages. On countless occasions, I've informed customers on my route the rules, regulations, and laws of the United States Postal Services.
As a Dispatcher/Secretary, 95% of my duties I answered the phone and talked with callers in order to determine the nature of a particular emergency; decided on a plan action plan of action and summons officers to react; coordinated the efforts of officers while in route to the scene; calmed and reassured people who are waiting on emergency services; recorded information relating to a particular incident for possible use by investigators later; advised individuals on certain actions to take while waiting for help to arrive; reached out to other agencies if additional help was needed outside a particular department; communicated with officers at the scene in order to ensure a situation is fully resolved; tracked the location of vehicles that were responding to a particular incident; managed the daily/weekly/monthly agenda and arranged new meetings and appointments; prepared and disseminated correspondence, memoranda and forms; filed and contact information of employees, customers, suppliers, and eternal partners; supported and facilitate the completion of regular reports; developed and maintained a filing system; checked frequently the level of office supplies and place appropriate orders; made travel arrangements and document expenses and handed in reports. 5% of my time, I answered telephone and transferred calls.
07/2009 to 08/2011
Correctional OfficerArkansas Department of Correction (Ronald McPherson Complex) － Newport, Arkansas
Hours per week: 40
As A Biometric clerk 95% of my duties were to screen incoming calls, directs calls, and take and transmits messages; greeted visitor and provided assistance; receives, sorts, and distributes various mail and correspondence to appropriate personnel; reported maintenance or equipment problems to appropriate personnel and schedule for repair; ordered materials, supplies or equipment; made photocopies of correspondence, document or other printed materials; sorted and distributed incoming email and correspondence; prepared external and internal outgoing mail and follow established procedure and postal requirements; photocopied various documents and enures appropriate safeguard of such documents related to confidentiality; used a word processing program to produce and edit letters; scanned document to Microsoft Word to email requesting parties and print hard copies for the file; created labels for file folders; performed task using standard operating equipment and computer programs to prepare and format forms, correspondence, reports, and other documents; provided routine data entry, keying in information into designated fields using various databases; assisted in ensuring the proper flow of paperwork exits within ans assigned department; answered written or oral inquiries of a routine nature; summarized data in a report as instructed by high level staff or supervisor.
Education and Training
Associate of ArtsEast Arkansas Communtiy College － Forrest City, Arkansas, United States
Graduated August 2018
Technical Certificate in General StudiesEast Arkansas Community College － Forrest City, Arkanas, United StatesGraduated August 2018
Associate of Science: Criminal JusticeEast AR. Communtiy College － Forrest City, Arkansas, United StatesGraduated May 2018
Certificate of Proficiency : Criminal JusticeEast Arkansas Community － Forrest City, Arkansas, United StatesGraduated May 2018
High School DiplomaParkin High School － Parkin, Arkansas
Bureau of Prison-Learn Training
Basic Prison Transporting (Armed Escort); July 2018 to Present