LiveCareer-Resume

correctional officer resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Diligent Correctional Officer employs various management styles to supervise inmate activity. Persuasive leadership qualities generate respect and compliance from problematic residents. Detailed supervision during day-to-day prisoner interactions. Focused Correctional facilities professional versed in maintaining safety and order in high-tension environments. Completes head counts and cell inspections to meet objectives and promote continuous safety. Hardworking and reliable with strong ability in communicating and de-escalation techniques . Offering confidence, honesty and the ability to motivate people to do their best . Highly organized, proactive and punctual with team-oriented mentality. Motivated Criminal justice student seeking employment in Federal corrections to gain hands-on experience. Outgoing and friendly with strong drive to succeed.

Skills
  • Non-Violent Intervention
  • Ethical Standards of Conduct
  • Trained in Defensive Tactics
  • Courtroom Practices Familiarity
  • Restraint Techniques
  • Strategic Planning and Organization
  • Occupational Hazards and Safety Precautions
  • Visitation Guidelines Understanding
  • Booking Procedures
  • Evidence Preservation
  • File and Record Maintenance
  • First Aid and CPR Certified
  • Excellent Problem Solver
  • Crisis Prevention Intervention (CPI)
  • Armory and Key Control
  • Behavioral Disorders Familiarity
  • Crisis Management
  • Inmate Rights
  • Head Counts
  • Facility Inspections
  • Security Checks
  • Incident Reporting
  • Recreational Activities
  • Conduct Reporting
  • Inmate Supervision
  • Public Safety
  • Inmate Population Control
  • Emergency Response
  • Control Room Maintenance
  • Disciplinary Actions
  • Contraband Searching
  • Product Knowledge
  • CCTV Monitoring
Experience
Correctional Officer, 08/2021 to Current
Walworth County Judicial CenterLake Geneva, WI,
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
Landscape Foreman, 02/2013 to 07/2021
Yard SolutionsDublin, OH,
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
  • Pruned trees and bushes to improve visibility and shapes.
  • Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
  • Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
  • Planted bulbs, bushes, trees and flowers to enhance environment.
  • Arranged shrubs and flowers to create landscape effects.
  • Installed block and stone décor according to plans and specifications.
  • Fertilized, cultivated and weeded soil to deliver steady supply of nutrients to plants.
  • Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
  • Recorded services rendered, materials used and charges assessed on specified forms.
  • Utilized thatcher to lift dead leaves and grass from between growing grass and soil.
  • Built pergolas, retaining walls, decks and large and small scale water features to enhance grounds.
  • Answered customer questions regarding care and general knowledge of landscape.
  • Directed crew members completing landscaping tasks.
  • Trained and instructed new crew members to teach proper use of landscape equipment, maintenance practices and safety procedures.
  • Checked current landscape projects to monitor work progress.
  • Communicated with managers to resolve issues needing attention on customer property.
  • Oversaw maintenance, fueling and cleaning of equipment and vehicles.
  • Organized worker schedules and supervised loading of tools and equipment on work trailers to prepare for upcoming workday.
  • Installed rock gardens, ponds and irrigation systems in consultation with clients.
  • Supervised day laborers in completing large landscaping projects.
  • Completed daily timesheets for team and submitted to managers.
Customer Service Representative, 03/2012 to 02/2013
Fairmount SantrolHephzibah, GA,
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Audited customer account information to identify issues and develop solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Troubleshot shortages and overages to support quality control efforts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Analyzed customer activity to promote safe and secure environment.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Explained benefits, features and recommendations to maximize client retention.
  • Upsold products and services to address customer needs and maximize sales.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Trained new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Upheld privacy and security requirements for customer information.
Customer Service Associate, 06/2007 to 02/2013
Berkshire BankSlingerlands, NY,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Troubleshot shortages and overages to support quality control efforts.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Explained benefits, features and recommendations to maximize client retention.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Improved customer service wait times to mitigate complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
Education and Training
GED: , Expected in 06/2008
Central New Mexico Community College - Albuquerque, NM
GPA:
: Automotive Technology, Expected in
Central New Mexico Community College - Albuquerque, NM
GPA:
Associate of Arts: Criminal Justice, Expected in
Central New Mexico Community College - Albuquerque, NM
GPA:
Certifications
  • correctional officer Training - 2021
  • CPR Certification

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Central New Mexico Community College
  • Central New Mexico Community College
  • Central New Mexico Community College

Job Titles Held:

  • Correctional Officer
  • Landscape Foreman
  • Customer Service Representative
  • Customer Service Associate

Degrees

  • GED
  • Some College (No Degree)
  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: