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Diligent Correctional Officer employs various management styles to supervise inmate activity. Persuasive leadership qualities generate respect and compliance from problematic residents. Detailed supervision during day-to-day prisoner interactions. Focused Correctional facilities professional versed in maintaining safety and order in high-tension environments. Completes head counts and cell inspections to meet objectives and promote continuous safety. Hardworking and reliable with strong ability in communicating and de-escalation techniques . Offering confidence, honesty and the ability to motivate people to do their best . Highly organized, proactive and punctual with team-oriented mentality. Motivated Criminal justice student seeking employment in Federal corrections to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
- Non-Violent Intervention
- Ethical Standards of Conduct
- Trained in Defensive Tactics
- Courtroom Practices Familiarity
- Restraint Techniques
- Strategic Planning and Organization
- Occupational Hazards and Safety Precautions
- Visitation Guidelines Understanding
- Booking Procedures
- Evidence Preservation
- File and Record Maintenance
- First Aid and CPR Certified
- Excellent Problem Solver
- Crisis Prevention Intervention (CPI)
- Armory and Key Control
- Behavioral Disorders Familiarity
- Crisis Management
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- Inmate Rights
- Head Counts
- Facility Inspections
- Security Checks
- Incident Reporting
- Recreational Activities
- Conduct Reporting
- Inmate Supervision
- Public Safety
- Inmate Population Control
- Emergency Response
- Control Room Maintenance
- Disciplinary Actions
- Contraband Searching
- Product Knowledge
- CCTV Monitoring
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08/2021 to Current Correctional Officer Walworth County Judicial Center – Lake Geneva, WI,
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Applied non-violent response tools and physical restraint during problematic situations.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
02/2013 to 07/2021 Landscape Foreman Yard Solutions – Dublin, OH,
- Operated landscaping equipment to maintain grounds and remove trees.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
- Pruned trees and bushes to improve visibility and shapes.
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
- Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
- Planted bulbs, bushes, trees and flowers to enhance environment.
- Arranged shrubs and flowers to create landscape effects.
- Installed block and stone décor according to plans and specifications.
- Fertilized, cultivated and weeded soil to deliver steady supply of nutrients to plants.
- Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
- Recorded services rendered, materials used and charges assessed on specified forms.
- Utilized thatcher to lift dead leaves and grass from between growing grass and soil.
- Built pergolas, retaining walls, decks and large and small scale water features to enhance grounds.
- Answered customer questions regarding care and general knowledge of landscape.
- Directed crew members completing landscaping tasks.
- Trained and instructed new crew members to teach proper use of landscape equipment, maintenance practices and safety procedures.
- Checked current landscape projects to monitor work progress.
- Communicated with managers to resolve issues needing attention on customer property.
- Oversaw maintenance, fueling and cleaning of equipment and vehicles.
- Organized worker schedules and supervised loading of tools and equipment on work trailers to prepare for upcoming workday.
- Installed rock gardens, ponds and irrigation systems in consultation with clients.
- Supervised day laborers in completing large landscaping projects.
- Completed daily timesheets for team and submitted to managers.
03/2012 to 02/2013 Customer Service Representative Fairmount Santrol – Hephzibah, GA,
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Audited customer account information to identify issues and develop solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Troubleshot shortages and overages to support quality control efforts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Analyzed customer activity to promote safe and secure environment.
- Answered incoming telephone calls to provide store, products, and services information.
- Explained benefits, features and recommendations to maximize client retention.
- Upsold products and services to address customer needs and maximize sales.
- Answered inbound calls, chats and emails to facilitate customer service.
- Reviewed account and service histories to identify trends and resolve issues.
- Set up and activated customer accounts.
- Improved customer service wait times to mitigate complaints.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Trained new employees on procedures and policies to maximize team performance.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Upheld privacy and security requirements for customer information.
06/2007 to 02/2013 Customer Service Associate Berkshire Bank – Slingerlands, NY,
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Troubleshot shortages and overages to support quality control efforts.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Explained benefits, features and recommendations to maximize client retention.
- Reviewed account and service histories to identify trends and resolve issues.
- Improved customer service wait times to mitigate complaints.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Consulted with customers regarding needs and addressed concerns.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Expected in 06/2008 GED:
Central New Mexico Community College - Albuquerque, NM
GPA:
Expected in : Automotive Technology
Central New Mexico Community College - Albuquerque, NM
GPA:
Expected in Associate of Arts: Criminal Justice
Central New Mexico Community College - Albuquerque, NM
GPA:
- correctional officer Training - 2021
- CPR Certification
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