Adapting and implementing various forms of policy and procedure are two skills that I hold at high priority in order to be successful in my job, more recently, to provide care, custody, and management. Remaining calm, confident, and well put together in appearance helps portray command presence in my everyday tasks that must be completed, and in most cases helps to prevent seriously adverse and stressful working conditions. Observation, critical thinking, and effective problem solving are all skills that tie into being able to provide the care, custody, and management a Correctional Officer, such as myself, must become familiar and trained in.
Skills
Key control
CCTV monitoring
Excellent problem solver
Observation
Restraint techniques
Evidence preservation
Trained in defensive tactics
Visitation guidelines understanding
First aid and CPR certified
Inmate rights
Abuse identification
Youth interviewing
Policy development
Customer communications
Quality control
Professional telephone voice
Call documentation skills
Detail-oriented
Energetic work attitude
Adaptive team player
Superior communication skills
Active listening skills
Dependable and reliable
Courteous demeanor
Flexible scheduling
Excellent multi-tasker
Organized
MS Office proficient
Strong communication skills
Effective team player
Experience
01/2018 to Current
Correctional OfficerState Of Iowa – Anamosa, IA,
Maintained a high-level of awareness in order to detect potential threats from and to residents and diffuse potential conflicts.
Maintained daily logs of shift activity.
Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.
Enforced resident behavior management system and wrote incident reports for infractions.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Conducted internal security checks and distributed meals.
Supervised inmates during meals, visits, recreation, telephone calls.
Maintained records and logs of materials and equipment used.
Supervised the meal distribution and observed inmates during meals.
Maintained correct physical head count at all times.
Maintained communications with all other areas of the facility at all times.
Signed in all visitors and completed appropriate visitation log forms.
06/2017 to 12/2017
Youth Care WorkerSouthwest Key Programs – Tucson, AZ,
Supervised youth recreational activities and facilitated workshops surrounding self-development, and education.
Observed young people in counseling sessions to get an idea of the struggles and problems they’re facing.
Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.
Patrolled correctional facility to ensure it's clean, secure and maintained.
Completed daily reports.
01/2015 to 06/2017
Store ClerkCampbells – Philadelphia, PA,
Presented a friendly and positive attitude while communicating clearly with customers and colleagues.
Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching and occasional lifting up to 25 lbs.
Greeted incoming customers and provided personable and knowledgeable service.
Maintained flexibility to work a varied schedule that included nights and weekends.
Verified that all merchandising standards were maintained on a daily basis.
Worked as a team member to provide the highest level of service to customers.
Attended team meetings each month to voice concerns and offer constructive feedback to others.
Marked clearance products with updated price tags.
Built and maintained effective relationships with peers and upper management.
Demonstrated that customers come first by serving them with a sense of urgency.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
05/2014 to 08/2014
Customer Service RepresentativePremier Bank – Arlington, OH,
Helped callers to resolve vehicle malfunction problems by determining the best support to send out.
Documented calls and caller information into computer software.
Balanced the needs of multiple customers simultaneously in a fast-paced environment.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Offered exceptional customer service to differentiate and promote the company brand.
Education and Training
Expected in 05/2022
Bachelor of Science: Criminal Justice Polk State College - Winter Haven, FL GPA:
Currently enrolled In the Bachelor's Program for Criminal Justice.
Expected in 2017
Associate of Science: Criminal Justice South Florida State College - Avon Park, FL GPA:
Cum laude graduate
Phi Theta Kappa Honor Society Member
Expected in 2014
High School Diploma: Avon Park High School - Avon Park, FL GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.