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correctional officer resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Goal-oriented employee, well-versed in corporate communication, sales support and branding. Exceptional writing, editing and interpersonal skills with internal and external audiences. Deadline-driven, tenacious and successful at thriving in high-pressure environments. I believe that my skills and work ethic would be an asset to your company.

Skills
  • Display setup
  • Shift checklists
  • Opening and closing procedures
  • Hospitality services
  • Administrative skills
  • Conflict management
  • Effective planning
  • Cash transactions
  • Employee training
  • Listening skills
  • Brand management
  • Lead generation
  • Issue and conflict resolution
Experience
12/2015 to 08/2017 Correctional Officer Minnehaha County | Sioux Falls, SD,
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
06/2013 to 03/2014 Assistant Front End Manager Wegmans Food Markets | Eggertsville, NY,
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Controlled cash movements and department expenses to maintain budgetary goals.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Enhanced sales by implementing merchandising and promotional improvements.
04/2006 to 11/2008 Lead Teacher Kindercare | Henrico, VA,
  • Organized activities to promote physical, mental and social development of each child.
  • Involved parents in student learning to increase family interaction and student support.
  • Maintained secure and disciplined classroom to provide positive learning environment.
  • Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
  • Arranged classrooms to facilitate optimal education for student groups.
  • Created various strategies to engage students and deliver enriching educational opportunities.
  • Communicated objectives for lessons, units and projects to students and parents.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Handled and resolved disciplinary issues according to district protocols.
  • Researched books and supplemental materials to use with lesson plans.
  • Planned field trips and classroom events to enhance learning through fun activities.
  • Liaised between parents and administrative staff to clarify classroom and student objectives.
10/2004 to 05/2005 Lead Teacher Kindercare | Hermiston, OR,
  • Organized activities to promote physical, mental and social development of each child.
  • Involved parents in student learning to increase family interaction and student support.
  • Maintained secure and disciplined classroom to provide positive learning environment.
  • Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
  • Arranged classrooms to facilitate optimal education for student groups.
  • Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Researched books and supplemental materials to use with lesson plans.
  • Planned field trips and classroom events to enhance learning through fun activities.
  • Handled and resolved disciplinary issues according to district protocols.
  • Liaised between parents and administrative staff to clarify classroom and student objectives.
  • Leveraged classroom technologies to create approved lectures and lessons.
Education and Training
Expected in 06/2004 to to High School Diploma | Brooke Point High School, Stafford, VA, GPA:
Expected in 05/2015 to to Associate of Science | Police Science Northern Virginia Community College, Woodbridge, VA, GPA:
Expected in 04/2016 to to Jail Basic Certification | Rappahannock Criminal Justice Academy, Fredericksburg, VA, GPA:
Expected in to to Bachelor of Arts | Elementary Education University of Phoenix, Tempe, AZ GPA:

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Resume Overview

School Attended

  • Brooke Point High School
  • Northern Virginia Community College
  • Rappahannock Criminal Justice Academy
  • University of Phoenix

Job Titles Held:

  • Correctional Officer
  • Assistant Front End Manager
  • Lead Teacher
  • Lead Teacher

Degrees

  • High School Diploma
  • Associate of Science
  • Jail Basic Certification
  • Bachelor of Arts

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