, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Goal-oriented employee, well-versed in corporate communication, sales support and branding. Exceptional writing, editing and interpersonal skills with internal and external audiences. Deadline-driven, tenacious and successful at thriving in high-pressure environments. I believe that my skills and work ethic would be an asset to your company.
Skills
Display setup
Shift checklists
Opening and closing procedures
Hospitality services
Administrative skills
Conflict management
Effective planning
Cash transactions
Employee training
Listening skills
Brand management
Lead generation
Issue and conflict resolution
Experience
12/2015 to 08/2017Correctional OfficerMinnehaha County | Sioux Falls, SD,
Inspected cells and conducted random searches of common areas.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Detected potential threats and quickly defused conflicts.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Supervised residents during meal distribution and intake, recreation time and work-site performance.
Enforced resident behavior management protocols and drafted incident reports for infractions.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
06/2013 to 03/2014Assistant Front End ManagerWegmans Food Markets | Eggertsville, NY,
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Handled payment processing and provided customers with receipts and proper bills and change.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Managed customer complaints and rectified issues to complete satisfaction.
Resolved customer problems by investigating issues, answering questions and building rapport.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Promoted store loyalty program to increase customer engagement and drive consistent sales.
Controlled cash movements and department expenses to maintain budgetary goals.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Enhanced sales by implementing merchandising and promotional improvements.
04/2006 to 11/2008Lead TeacherKindercare | Henrico, VA,
Organized activities to promote physical, mental and social development of each child.
Involved parents in student learning to increase family interaction and student support.
Maintained secure and disciplined classroom to provide positive learning environment.
Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
Arranged classrooms to facilitate optimal education for student groups.
Created various strategies to engage students and deliver enriching educational opportunities.
Communicated objectives for lessons, units and projects to students and parents.
Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Handled and resolved disciplinary issues according to district protocols.
Researched books and supplemental materials to use with lesson plans.
Planned field trips and classroom events to enhance learning through fun activities.
Liaised between parents and administrative staff to clarify classroom and student objectives.
10/2004 to 05/2005Lead TeacherKindercare | Hermiston, OR,
Organized activities to promote physical, mental and social development of each child.
Involved parents in student learning to increase family interaction and student support.
Maintained secure and disciplined classroom to provide positive learning environment.
Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
Arranged classrooms to facilitate optimal education for student groups.
Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Researched books and supplemental materials to use with lesson plans.
Planned field trips and classroom events to enhance learning through fun activities.
Handled and resolved disciplinary issues according to district protocols.
Liaised between parents and administrative staff to clarify classroom and student objectives.
Leveraged classroom technologies to create approved lectures and lessons.
Education and Training
Expected in 06/2004High School Diploma | Brooke Point High School, Stafford, VA, GPA:
Expected in 05/2015Associate of Science | Police ScienceNorthern Virginia Community College, Woodbridge, VA, GPA:
Expected in 04/2016Jail Basic Certification | Rappahannock Criminal Justice Academy, Fredericksburg, VA, GPA:
Expected in Bachelor of Arts | Elementary EducationUniversity of Phoenix, Tempe, AZGPA:
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