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correctional officer resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.

Skills
  • Conflict resolution skills
  • Criminal laws
  • Inmate behavior modification tactics
  • Visitation Guidelines Understanding
  • Search and Seizure Procedures
  • Safety and Security Enforcement
  • Restraint Techniques
  • Correctional Facility Procedures
  • Strong Interpersonal Skills
  • Self-Defense Techniques
  • Surveillance
  • Weapons training
  • Suicide Prevention Training
Education
Western Michigan University Kalamazoo, MI Expected in 04/2023 Bachelor of Arts : Family Studies - GPA :
Muskegon Community College Muskegon, MI Expected in 06/2009 Associate of Arts : - GPA :
Muskegon Heights High Muskegon, MI, Expected in 06/2001 High School Diploma : - GPA :
Work History
City Of Johnson City - Correctional Officer
Johnson City, TN, 01/2021 - Current
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Identified facility openings and designated inmates to housing units.
  • Identified needed updates to correctional plans and assigned inmates to appropriate housing.
  • Conducted routine and emergency head counts.
St. Luke's Cornwall Hospital - Meijer Cashier
Cornwall, NY, 07/2020 - 09/2020
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked personal identifications during alcohol and tobacco sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Created price tags and merchandise signs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Welcomed customers and helped determine their needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on sales software system operation.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Tallied cash drawer at beginning and end of each work shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Howmet Aerospace - Material Control Processor Administrator
City, STATE, 08/2015 - 04/2020
  • Prepared shipping documents and invoices, processed payments and fielded client questions.
  • Trained, mentored and monitored employees to boost compliance with performance and quality standards.
  • Verified shipment details and progress according to schedules to maximize production success.
  • Pulled, verified and packaged items for shipment.
  • Maintained optimal inventory levels to meet customer demands.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Strengthened structures and achieved business metrics by implementing World Class Manufacturing tools and processes.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
  • Coordinated outbound shipping operations to meet rapidly evolving demands.
  • Collaborated with Shipping department to manage supplier relationships, product inventory and purchasing across multiple companies.
  • Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
  • Performed freight processing functions, assisting associates with irregularities in local and foreign freight.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
Moka - Patient Care Assistant
City, STATE, 04/2014 - 08/2015
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Remained alert to problems or health issues of clients and competently responded.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Logged and filed classified documents.
  • Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Updated documentation and reports detailing patient activities, care actions and hospital determinations.
  • Monitored and assisted residents through individual service plans.
  • Completed documentation of care, hospital actions and patient activities.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Organized and distributed correspondence, memoranda and telephone messages.
Sam's Club - Marketing Membership Manager
City, STATE, 09/2008 - 01/2014
  • Responded to customer calls and emails to answer questions about products and services.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Supervised staff of 50 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Supervised staff of 50 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Supervised staff of 50 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Provided management oversight and operational control of assigned programs valued at over $1 million per year
  • Maintained financial accuracy when handling over $5,000-15,000 in revenue each day.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth membership sales operations.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained and developed personnel to improve safety, employee relations and resolve membership and sales issues.
  • Encouraged departmental employees to present positive, exemplary image to customers.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.


  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed detailed plans based on broad guidance and direction.

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Resume Overview

School Attended

  • Western Michigan University
  • Muskegon Community College
  • Muskegon Heights High

Job Titles Held:

  • Correctional Officer
  • Meijer Cashier
  • Material Control Processor Administrator
  • Patient Care Assistant
  • Marketing Membership Manager

Degrees

  • Bachelor of Arts
  • Associate of Arts
  • High School Diploma

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