correctional officer resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking a skills compatible position. Offering excellent communication and good judgment.

  • Inmate behavior modification tactics
  • Conflict resolution skills
  • Safety and Security Enforcement
  • Inmate Management
  • Emergency Response
  • Surveillance
  • Continuing education
  • Staff Management
  • Weapons training
Work History
Correctional Officer, 03/2009 - 08/2021
Management & Training Corporation Brooklyn, NY,
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Booked new inmates into facility and processed inmates for release.
  • Identified needed updates to correctional plans and assigned inmates to appropriate housing.
  • Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
  • Arranged for medical and dental care of inmates.
  • Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
  • Conducted routine and emergency head counts.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Observed behavior of residents individually and in groups.
  • Delivered inmates to work sites and returned safely by following protocols.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Completed intake paperwork, fingerprints and searches.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
Correctional Officer Sergeant, 06/2020 - 01/2021
Coen Markets, Inc. Shelocta, PA,
  • Supervised dining hall, outdoor recreation area, vocational shop and inmate housing unit.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
  • Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
  • Supervised 30+ employees and performance of tasks and managed 1300+ offenders.
  • Handled inmate counts and searches for missing inmates.
  • Completed daily work report sheets and delegated tasks to employees.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Used Microsoft Word and other software tools to create documents and other communications.
Group Home Assistant, 05/2003 - 01/2009
Reach Unlimited City, STATE,
  • Organized and provided medication at set times.
  • Assisted patients with personal care, social interaction, and emotional support.
  • Administered first aid and CPR in emergency situations.
  • Prepared healthy meals, maintained clean environments and laundered clothes.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Transported individuals to scheduled appointments.
  • Constructed cognitively stimulating activities.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
  • Improved patients' comfort with massage and application of topical treatments.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Transported clients for medical and personal outings.
  • Provided direct personal care and administrative services to clients.
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
  • Documented vital statistics and coordinated with health care providers.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Shift Manager, 02/1993 - 04/2003
Roundtable Corporation Aka Dairy Queen City, STATE,
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Tracked receipts, employee hours and inventory movements.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
No Degree: , Expected in
Prairie View A & M University - Prairie View, TX
Status -
No Degree: , Expected in 05/2025
Lonestar College - Cypress, TX,
Status -
High School Diploma: , Expected in 05/1994
Waller High School - Waller, TX,
Status -

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Resume Overview

School Attended

  • Prairie View A & M University
  • Lonestar College
  • Waller High School

Job Titles Held:

  • Correctional Officer
  • Correctional Officer Sergeant
  • Group Home Assistant
  • Shift Manager


  • No Degree
  • No Degree
  • High School Diploma

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