correctional officer resume example with 2+ years of experience
Assertive Correctional Officer with [Number] years of experience enforcing rules to keep order within jails and prisons. Calm and dependable individual trained in defensive tactics and conflict resolution. Polished in monitoring inmate behavior and conduct to prevent crime and escapes.
Diligent Correctional Officer employs various management styles to supervise inmate activity. Persuasive leadership qualities generate respect and compliance from problematic residents. Detailed supervision during day-to-day prisoner interactions.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations.
Motivated Housekeeper with work experience in industrial cleaning services. Dedicated to completing tasks on time and surpassing expectations. Works hard to maintain impeccable levels of cleanliness. Responds to guest needs to drive satisfaction and repeat business.
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- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Detected potential threats and quickly defused conflicts.
- Inspected cells and conducted random searches of common areas.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Instructed inmates on work detail and oversaw work-site transportation.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Conducted scheduled headcounts to verify presence of prisoners.
- Inspected locks, window bars, doors and security systems to support escape prevention.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Applied non-violent response tools and physical restraint during problematic situations.
- Transported inmates to and from work sites with optimal security procedures.
- Supervised inmates during day-to-day activities.
- Implemented defensive tactics and physical restraints to maintain safety and security of [Type] facility.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Interacted pleasantly with clients and guests when performing daily duties.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Maintained and organized cleaning supplies stock.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered incoming telephone calls to provide store, products and services information.
- Made outbound calls to obtain account information.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Trained new employees on procedures and policies to maximize team performance.
- Exceeded company productivity standards on consistent basis.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Explained benefits, features and recommendations to maximize client retention.
- Educated customers on special pricing opportunities and company offerings.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer service wait times to mitigate complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Liaised cross-functionally to develop operational improvement initiatives.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
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Resume Overview
School Attended
- Terry Parker High School
Job Titles Held:
- Correctional Officer
- Housekeeper
- Customer Service Representative
Degrees
- High School Diploma
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