Hardworking Correctional officer skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches. Excellent history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Inmate Population Control/supervision
Inmate Transport and Security
Security Checks
Emergency Response
Disciplinary Actions
Restraint Techniques
Public Safety
Human Resource Management
Inmate Management
Relationship Building And Management
Safety And Security
Visitation Guidelines Understanding
Surveillance
Planning And Scheduling
Background Investigation
Work History
05/2018 to 06/2021
Correctional OfficerEau Claire County – Eau Claire, WI,
Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
Booked new inmates into facility and processed inmates for release
Tracked inmates through head counts, visitor logs and scheduled activities
Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting
Observed behavior of residents individually and in large groups of up to 150 inmates
Escorted inmates to and from cells, court, hospitals and medical appointments
Conducted routine and emergency head counts on 18 facility inmate modules
Received and accounted for personal possessions and determined inmate work assignments
Completed intake paperwork, fingerprints and searches
Prepared, processed and maintained forms, reports, logs, records and activity journals
When facility was short staffed, assumed roll of Temporary Assigned Sergeant (TAS)
08/2017 to 03/2018
Curtain, Drape and Blinds Delivery and InstallKreative Kamaaina Enterprises – City, STATE,
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
Dropped and hooked trailers and changed configuration of equipment
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions
Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents
Verified contents of inventory loads against Bills of Lading
Invoiced, collected monies due and settled accounts with shippers each day
Operated with safety and skill to avoid accidents and delays
Contacted customers to report delayed delivery times
Served customers in friendly, efficient manner following outlined steps of service
Generated seaming, hemming and alterations revenue by scheduling consultations and appointment to meet 100% of sales goals
Resolved problems, improved operations and provided exceptional service
12/2014 to 06/2017
Customer Service Representative/ Cashier/Warehouse WorkerTrue Value Hardware Store – City, STATE,
Helped customers complete purchases, locate items and join reward programs
Restocked and organized merchandise in front lanes
Provided customer service to over 100 customers per day including contracting companies
Answered questions about store policies and addressed customer concerns
Collected and authorized payments of guests
Worked flexible schedule and extra shifts to meet business needs
Maintained secure cash drawers, promptly resolving discrepancies in daily totals
Worked closely with shift manager to solve problems and handle customer concerns
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Completed inventory counts and ordered merchandise
Operated cash register for cash, check and credit card transactions with excellent accuracy levels
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Performed cash, card and check transactions to complete customer purchases
Developed community reputation through commitment to customer satisfaction and strong client relationships
Responded to customer requests for products, services and company information
Recommended products to customers, thoroughly explaining details
11/2008 to 11/2014
Asset Protection/ Geek Squad InstallerBest Buy – City, STATE,
Utilized best practices to ensure safe, secure and profitable environment throughout store
Proactively implemented solutions and coached best practices to other employees
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Delivered outstanding service to clients to maintain and extend relationship for future business opportunities
Boosted customer experiences by delivering superior customer service, issue resolution and merchandising
Monitored CCTV and communicated with sales team when problems occurred
Loading, delivering and installing customer purchases
Managed team of 4 employees, overseeing training, and professional growth of employees
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
Eliminated downtime and maximized revenue by providing top project quality control
Identified issues, analyzed information and provided solutions to problems
Carried out day-day-day duties accurately and efficiently
Conducted research, gathered information from multiple sources and presented results
Maintained excellent attendance record, consistently arriving to work on time
Education
Expected in 01/2017
Bachelor of Science: Criminal Justice Administration University of Phoenix - Tempe, AZ GPA:
Certifications
State of Hawaii Basic Corrections Recruit Class; Course No. 1005: 18-01. Total: 360 Hours
State of Hawaii Firearms Training; Handgun, Shotgun and Rifle.
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School Attended
University of Phoenix
Job Titles Held:
Correctional Officer
Curtain, Drape and Blinds Delivery and Install
Customer Service Representative/ Cashier/Warehouse Worker
