Jessica Claire
, , 100 Claire St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Hardworking Correctional officer skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches. Excellent history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Inmate Population Control/supervision
  • Inmate Transport and Security
  • Security Checks
  • Emergency Response
  • Disciplinary Actions
  • Restraint Techniques
  • Public Safety
  • Human Resource Management
  • Inmate Management
  • Relationship Building And Management
  • Safety And Security
  • Visitation Guidelines Understanding
  • Surveillance
  • Planning And Scheduling
  • Background Investigation
Work History
05/2018 to 06/2021
Correctional Officer Eau Claire County Eau Claire, WI,
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
  • Booked new inmates into facility and processed inmates for release
  • Tracked inmates through head counts, visitor logs and scheduled activities
  • Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting
  • Observed behavior of residents individually and in large groups of up to 150 inmates
  • Escorted inmates to and from cells, court, hospitals and medical appointments
  • Conducted routine and emergency head counts on 18 facility inmate modules
  • Received and accounted for personal possessions and determined inmate work assignments
  • Completed intake paperwork, fingerprints and searches
  • Prepared, processed and maintained forms, reports, logs, records and activity journals
  • When facility was short staffed, assumed roll of Temporary Assigned Sergeant (TAS)
08/2017 to 03/2018
Curtain, Drape and Blinds Delivery and Install Kreative Kamaaina Enterprises City, STATE,
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
  • Dropped and hooked trailers and changed configuration of equipment
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions
  • Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents
  • Verified contents of inventory loads against Bills of Lading
  • Invoiced, collected monies due and settled accounts with shippers each day
  • Operated with safety and skill to avoid accidents and delays
  • Contacted customers to report delayed delivery times
  • Served customers in friendly, efficient manner following outlined steps of service
  • Generated seaming, hemming and alterations revenue by scheduling consultations and appointment to meet 100% of sales goals
  • Resolved problems, improved operations and provided exceptional service
12/2014 to 06/2017
Customer Service Representative/ Cashier/Warehouse Worker True Value Hardware Store City, STATE,
  • Helped customers complete purchases, locate items and join reward programs
  • Restocked and organized merchandise in front lanes
  • Provided customer service to over 100 customers per day including contracting companies
  • Answered questions about store policies and addressed customer concerns
  • Collected and authorized payments of guests
  • Worked flexible schedule and extra shifts to meet business needs
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Completed inventory counts and ordered merchandise
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Performed cash, card and check transactions to complete customer purchases
  • Developed community reputation through commitment to customer satisfaction and strong client relationships
  • Responded to customer requests for products, services and company information
  • Recommended products to customers, thoroughly explaining details
11/2008 to 11/2014
Asset Protection/ Geek Squad Installer Best Buy City, STATE,
  • Utilized best practices to ensure safe, secure and profitable environment throughout store
  • Proactively implemented solutions and coached best practices to other employees
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising
  • Monitored CCTV and communicated with sales team when problems occurred
  • Loading, delivering and installing customer purchases
  • Managed team of 4 employees, overseeing training, and professional growth of employees
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
  • Eliminated downtime and maximized revenue by providing top project quality control
  • Identified issues, analyzed information and provided solutions to problems
  • Carried out day-day-day duties accurately and efficiently
  • Conducted research, gathered information from multiple sources and presented results
  • Maintained excellent attendance record, consistently arriving to work on time
Expected in 01/2017
Bachelor of Science: Criminal Justice Administration
University of Phoenix - Tempe, AZ
  • State of Hawaii Basic Corrections Recruit Class; Course No. 1005: 18-01. Total: 360 Hours
  • State of Hawaii Firearms Training; Handgun, Shotgun and Rifle.

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Correctional Officer
  • Curtain, Drape and Blinds Delivery and Install
  • Customer Service Representative/ Cashier/Warehouse Worker
  • Asset Protection/ Geek Squad Installer


  • Bachelor of Science

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