Arsenal Officer with the Florida Department of Corrections with 7 years experience with radio communication and related equipment, as well as completing logs, reports, and maintaining inventories using MS Word and Excel. A total of 17 years of experience in shift work, dealing with emergency situations and maintaining a professional manner with both coworkers and the public. Another 2 years of experience as a call center DSL technician, verifying customer information, troubleshooting, and walking the customer through certain procedures over the phone while simultaneously documenting the interaction, all issues, and any actions taken.
In my time at the Department of Corrections, I have held the positions of dormitory officer, confinement officer, disciplinary report coordinator, transport officer, and arsenal officer.
As a dormitory and confinement officer, I maintained supervision of Inmates, regularly communicated with fellow officers via two-way multichannel 800MHz radio utilizing 10-codes, maintained extensive logs, wrote detailed reports, ensured accurate inventory and functionality of various equipment, and maintained and professional appearance and manner with all Inmates, staff, and outside visitors.
As a disciplinary report coordinator, I entered disciplinary reports into the Correctional Database Center, and proof-read and corrected reports for various grammar, punctuation, and spelling errors. I also served the disciplinary reports, investigated the reports for witnesses and video recordings, wrote a detailed summary of my findings and forwarded the report to classification for disposition. Since disciplinary reports and the internal court proceedings are considered due process, I had to maintain records, and ensure that every step in the process was timely, accurate, and up to the standards of the U. S. Department of Justice, Florida statutes, and Florida Department of Law Enforcement/Florida Department of Corrections policy.
As a transport officer I transported Inmates to and from facilities throughout Florida, utilizing the Statewide low-band Macom radio and cellular phone to stay in constant contact with various Corrections facilities throughout each transport. I also needed to coordinate with various outside law enforcement agencies for assistance when requiring trailing vehicles for transporting high-profile Inmates.
In my current post as arsenal officer, I am responsible for the maintenance, repair, procurement, and assignment of the majority of the equipment utilized at our facility, including all radios and communications devices, firearms, explosive devices, restraints, chemical agents, munitions, and other various equipment. I am required to perform monthly and quarterly inventories all such equipment, write detailed weekly, monthly, and quarterly reports pertaining to the status of various equipment and munitions, and to mail memos and reports to the Bureau of Alcohol, Tobacco, and Firearms for the procurement and use of NFA items and explosive devices.
Reference: Captain G. Parrish 850-593-9518
I Monitored the conduct of offenders/residents according to established policies, regulations, and procedures, to prevent escape or violence. My responsibilities included taking offenders/residents to locations within and outside of facility, such as visiting rooms, courtroom, health facilities, rehabilitate activities, treatment programs, and development of vocational and educational plans, self-betterment programs and available social services. I Prepared detailed documentation in offenders/residents medical records according to standards by collecting, analyzing and interpreting information and evidence, utilized investigative/interrogation techniques interpret and apply established policies, regulations and procedures.
I conferred with offenders/patients or offenders/patients family to identify needs/problems. I also ensured that family and business are attended to and represents the department in all revocation hearings for assigned offenders/patients by providing court testimony, information and recommendations to judges regarding offender/patients case and probation or sentence violations. I Assisted and motivated offender/patients in their daily living skills and encouraged offenders/patients to participate in social, educational, and recreational activities. I served as personal advocate, participated and served as a team member reinforcing treatment plans and goals. I am skilled in the ability to deal effectively with individuals to recognize dangerous or potentially dangerous situations to respond calmly in an emergency situation and to determine proper course of action to communicate effectively and to establish and maintain effective working relationships with others and various liaisons. I was also required to complete and maintain departmental /facility logs, forms, documents and reports while maintaining medical record confidentiality in compliance with HIPPA laws.
As a DSL Tech, I provided over the phone technical support Windows and Mac OS. This includes speaking with the customer and troubleshooting over the phone, while documenting records of communications, transactions, problems, and the action taken, as well as installation activities per event while on the phone with the customer. We utilized the software Vantive to enter and maintain these records as well as various other software used for troubleshooting and determining if the customer was receiving signal.
I performed various actions while on the phone with the customers, including IP pings and trace routing, ripping and reinstalling our Ethernet software and the OS TCP/IP protocol, ripping and rebuilding the customer's profile in the various network routers, remote terminals, and redback servers, setting up home networks and setting the customer up with an alternative dial-up connection in the event that an ethernet connection could not be established with over-the-phone support, and all other troubleshooting that is applicable.
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