Correctional Officer Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Inmate behavior modification tactics
  • Conflict resolution skills
  • Criminal laws
  • Visitation Guidelines Understanding
  • Inmate Management
  • Patient Care
  • Recording Vital Signs
  • Bathing
  • Sales
  • Shipping and Receiving
  • Call Volume Analysis
  • Call Select Communication Systems
  • Billing Inquiries
  • Credit card processing
  • Refunds and exchanges
  • First Aid/CPR
Work History
01/2019 to 05/2020 Correctional Officer State Of Iowa | Estherville, IA,
  • Created and maintained arrest files on all inmates processed through jail
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates
  • Made rounds at specified intervals and conducted head counts and roll calls
  • Investigated attempted escapes and conducted searches for escaped inmates
  • Cleaned prisoner holding areas to prevent spread of disease or infection
  • Built solid relationships with staff and residents to keep institution safe and secure
  • Established positive working relationships and maintained boundaries with resident offenders
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards
  • Searched building and grounds, living quarters and work areas for contraband
  • Received and accounted for personal possessions and determined inmate work assignments
  • Issued cleaning supplies, comfort items, laundry and all basic meals
  • Prepared, processed and maintained forms, reports, logs, records and activity journals
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
  • Conducted routine and emergency head counts
12/2014 to 11/2018 Patient Care Associate Yale-New Haven Health | Cos Cob, CT,
  • Facilitated communication between all hospital departments
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated
  • Performed patient mobility services by turning, lifting, moving and repositioning patients
  • Obtained patient vital signs and observed patient conditions to record progress in daily chart
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Delivered respectful and courteous service to all patients, families, visitors, peers, staff and providers
  • Monitored ongoing care and proactively corrected problems
  • Remained alert to problems or health issues of clients and competently responded
  • Assisted disabled clients in any way necessary to facilitate independence and well-being
  • Reviewed each step of patient care and made proactive adjustments to avert issues
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
05/2013 to 12/2014 Help Desk Support Specialist Aetna Inc. | GA, State,
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Contributed to company achieving and holding industry-leading customer service ratings
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
  • Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities
  • Responded to customer requests for products, services and company information
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
02/2009 to 08/2013 Customer Care Associate Merck Kgaa | Sheboygan Falls, WI,
  • Utilized exceptional communication to connect with customers, assess needs and present solutions
  • Defused customer concerns with exceptional conflict and problem resolution skills
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Counted cash in register drawer at beginning and end of shift
  • Readied daily tills for each cashier, including counting out change and documenting total amounts end-of-shift review
  • Managed special actions such as returns processing and payment reversals for team members
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Cleaned and organized store, including checkout desk and displays
  • Monitored self-checkout systems and provided assistance or intervention where required
Expected in 05/2008 High School Diploma | Americus Sumter High School, Americus, GA GPA:

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Resume Strength

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Resume Overview

School Attended
  • Americus Sumter High School
Job Titles Held:
  • Correctional Officer
  • Patient Care Associate
  • Help Desk Support Specialist
  • Customer Care Associate
  • High School Diploma

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