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correctional officer resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Assertive Correctional Officer with 5 years of experience enforcing rules to keep order within jails and prisons. Calm and dependable individual trained in defensive tactics and conflict resolution. Polished in monitoring inmate behavior and conduct to prevent crime and escapes. Focused Correctional facilities professional versed in maintaining safety and order in high-tension environments. Completes head counts and cell inspections to meet objectives and promote continuous safety. Positive, upbeat costumer service brings more than 4 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • State and Federal Laws Knowledge
  • File and Record Maintenance
  • Ethical Standards of Conduct
  • Crisis Management
  • Evidence Preservation
  • Armory and Key Control
  • Visitation Guidelines Understanding
  • First Aid and CPR Certified
  • Inmate Rights
  • Strategic Planning and Organization
  • Booking Procedures
  • Non-Violent Intervention
  • Occupational Hazards and Safety Precautions
  • Excellent Problem Solver
  • Trained in Defensive Tactics
  • Firearms Training
  • Inmate Population Control
  • Conduct Reporting
  • Contraband Searching
  • Inmate Transport
  • Inmate Supervision
  • Recreational Activities
  • Disciplinary Actions
  • Public Safety
  • Control Room Maintenance
  • Facility Inspections
  • Emergency Response
  • Corrections
  • Incident Reporting
  • Security Checks
  • Head Counts
  • Criminal Justice
  • CCTV Monitoring
Experience
Correctional Officer, 08/2019 - 01/2021
State Of South Dakota Arlington, TX,
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Monitored detainees behavior to prevent crime, escape attempts and other dangerous activities.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly detainees.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Informed detainees and visitors of rules, safety and security procedures and responsibilities.
  • Supervised detainees during meal distribution and intake, recreation time and work-site performance.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Enforced detainees behavior management protocols and drafted incident reports for infractions.
  • Received property from incoming detainees, provided receipts and inspected items for contraband.
  • Transported detainees to and from medical and dental appointments, funerals, work details and court hearings.
  • Processed detainees intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Reviewed housing assignments and reassigned detainees to meet allocation and safety needs.
  • Instructed detainees on work detail and oversaw work-site transportation.
  • Implemented proper techniques to apprehend detainees safely.
Correctional Officer, 07/2015 - 03/2018
State Of South Dakota Canton, MI,
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
  • Implemented proper techniques to apprehend escapees safely.
  • Recommended treatment strategies and diagnostic efforts to enhance inmate well-being.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Instructed inmates on work detail and oversaw work-site transportation.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
Costumer Service, 06/2014 - 07/2015
&Pizza Dulles, VA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Audited customer account information to identify issues and develop solutions.
  • Consulted with customers to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Troubleshot shortages and overages to support quality control efforts.
  • Made outbound calls to obtain account information.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
Shift Supervisor, 06/2012 - 03/2014
KFC Restaurant City, STATE,
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Collaborated with team members to improve performance and implement training updates.
  • Reinforced rules to promote superior employee performance.
  • Taught staff upselling techniques to meet revenue targets.
  • Coordinated shift workers for inventory receiving, auditing, and restocking.
  • Planned and managed resources to consistently meet production, quality, and cost goals.
  • Evaluated and performed equipment maintenance to support operational goals.
  • Identified inefficiencies in production process and used lean manufacturing methodologies.
Education and Training
Associate of Science: Nursing, Expected in 05/2021
-
New Mexico Junior College - Hobbs, NM
GPA:
Status -
  • Completed continuing education in nursing
Associate of Science: Nursing, Expected in
-
San Antonio College - San Antonio, TX
GPA:
Status -
  • Dean's List Honoree [spring2021, fall 2021, and spring 2022]
Languages
English :
Native/ Bilingual:
Negotiated :
:
Spanish :
Full Professional:
Negotiated :
:

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Resume Overview

School Attended

  • New Mexico Junior College
  • San Antonio College

Job Titles Held:

  • Correctional Officer
  • Correctional Officer
  • Costumer Service
  • Shift Supervisor

Degrees

  • Associate of Science
  • Associate of Science

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