I am a quick learner and eager to advance in any position. Excellent people skills that can associate with all kinds of persons and ability to manage and help coworkers with any issue. I can bring a professional and fun level of work ethic to my place of employment and not disappoint with work skills.
Skills
File and record maintenance
Evidence preservation
Crisis management
Courtroom practices familiarity
Strategic planning and organization
Behavioral disorders familiarity
Trained in defensive tactics
Non-violent intervention
Armory and key control
State and federal laws knowledge
Restraint techniques
Occupational hazards and safety precautions
Ethical standards of conduct
Excellent problem solver
First aid and CPR certified
Crisis Prevention Intervention (CPI)
Safety
Observation
System implementation
Office equipment proficiency
Quality assurance controls
Technologically savvy
Stockroom procedures
Data evaluation
Process optimization
Customer relations
Business development understanding
Shipping and receiving understanding
Adaptive team player
Schedule mastery
Quality control
High-energy attitude
Problem-solving abilities
Experience
Correctional Officer, 06/2019 - Current Management & Training Corporation – Panama City, FL,
Performed warrant pick-ups and turnovers at other jails and prisons.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Applied non-violent response tools and physical restraint during problematic situations.
Completed various protocols during emergency situations.
Maintained records and logs of man hours, materials and equipment used.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Inspected cells and conducted random searches of common areas.
Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
Supervised inmates during day-to-day activities.
Maintained daily logs of shift activity.
Implemented defensive tactics and physical restraints to maintain safety and security of facility.
Maintained clear and open communications with all facility areas to support efficient and safe operations.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Maintained correct physical head count at all times.
Assisted in restraining violent and unruly inmates.
Supervised residents during meal distribution and intake, recreation time and work-site performance.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Maintained communications with staff and inmate body to maintain safe, effective prison environment.
Conducted internal security checks to ascertain inmate safety.
Detected potential threats and quickly defused conflicts.
Attended regular trainings and maintained appropriate certifications.
Maintained appropriate control, security and well-being over those detained.
Barista, 09/2017 - 06/2019 Radisson Hotel Group – San Diego, CA,
Educated customers on beverage menu items and provided samples of daily brews.
Resolved customer disputes with tact and professionalism.
Maintained highest standards of conduct and service to support company reputation.
Ordered, received and stocked supplies and retail products.
Greeted guests with pleasant smile and superior customer service.
Merchandised display cases and diligently promoted prepared foods to drive business revenue.
Performed minor maintenance and repairs on several equipment and handled troubleshooting tasks to keep coffee machines operational.
Managed team members, including scheduling, training and conflict resolution.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Received and accurately processed customer payments.
Managed morning rush of over 150 customers daily with efficient, levelheaded customer service.
Protected store assets and facilities by complying with company policies and procedures.
Cleaned and sanitized work areas, utensils and equipment.
Redesigned coffee menu for improved readability.
Checked temperatures of freezers, refrigerators and heating equipment on a 4-hour basis.
Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
Memorized official and off-menu preparations to serve all customer beverage desires.
Maintained calm demeanor during high-volume periods and special events.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Listened to customer desires and needs to recommend optimal products.
Gave details on coffee blends and preparation descriptions to customers.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Operated cash register, collected payments and provided accurate change.
Developed creative and appealing latte art techniques and instructed coworkers in method.
Supported store manager with recruiting, interviewing and hiring baristas.
Described menu items to customers and suggested products based on stated preferences.
Cashier, 06/2017 - 10/2017 First Watch Restaurants – Winter Park, FL,
Assisted with purchases, locating items and signing up for rewards programs.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Promoted specific item options to drive sales and achieve add-on purchases.
Helped customers find specific products, answered questions and offered product advice.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Operated cash register, collected payments and provided accurate change.
Welcomed customers, offering assistance to help find necessary store items.
Education and Training
High School Diploma: , Expected in 05/2017 - Safford High School - Safford, AZ GPA:
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