I am enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of everyday tasks and training. Motivated to learn, grow and excel in any tasks sent my way.
Skills
Conflict resolution skills
Behavior modification tactics
Crisis Intervention Training
Strong Interpersonal Skills
Emergency Management
Staff Management
Continuing education
Dispatch
Firearm operations trained
File and records management
Relationship building and management
Computer friendly
Search and Seizure Procedures
Restraint Techniques
Inmate Management
Correctional Facility Procedures
CCTV Monitoring
Self-Defense Techniques
Crime Prevention
Surveillance
Segregation unit specialist
Emergency Response
Weapons training
Work History
12/2017 to Current
Correctional OfficerState Of Montana – Toston, MT,
Completed intake paperwork, fingerprints and searches.
Made rounds at specified intervals and conducted head counts and roll calls.
Maintained custody and control of 100 inmates housed in a Medium security unit.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Determined and assigned inmates to appropriate housing.
Arranged for medical and dental care of inmates.
Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Received and accounted for personal possessions and determined inmate work assignments.
Identified facility openings and designated inmates to housing units.
Tracked inmates through head counts, visitor logs and scheduled activities.
Conducted routine and emergency head counts.
Created and maintained arrest files on all inmates processed through jail.
Prepared, processed and maintained forms, reports, logs, records and activity journals.
Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
Built solid relationships with staff and residents to keep institution safe and secure.
Searched building and grounds, living quarters and work areas for contraband.
Established positive working relationships and maintained boundaries with resident offenders.
Escorted inmates to and from cells, court, hospitals and medical appointments.
Completed dorm sanitation and maintenance checks and reported results to management.
Booked new inmates into facility and processed inmates for release.
Maintained custody and control of 800 inmates housed in close custody security unit.
Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
07/2017 to 12/2017
ServerSugarbush Resort – Montgomery, AL,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Prepared beverages and filled food orders for customers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Checked identification to enforce age regulations for alcoholic beverages.
Kept register accurate through correct billing, payment processing and cash management practices.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Greeted and maintained relationships with regular customers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Bussed and reset 35 tables per shift, working efficiently to keep dining room and work areas clean.
Increased sales from by upselling to customers.
Served beverages and offered refills.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Moved and set up seating, prepared extra silverware prior to arrival of large groups.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Answered customers' questions, recommended items and recorded order information.
Checked guests' identification before serving alcoholic beverages.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Used cash registers and credit card machines to cash out customers, handling average sale of $200 per table.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Displayed enthusiasm and service to customers, successfully increasing referrals and walk-in business.
08/2016 to 02/2017
ServerSugarbush Resort – Niles, OH,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Prepared beverages and filled food orders for customers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Checked identification to enforce age regulations for alcoholic beverages.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Greeted and maintained relationships with regular customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Displayed enthusiasm to customers, successfully increasing referrals and walk-in business.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Used cash registers and credit card machines to cash out customers, handling average sale of $200 per table.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Checked guests' identification before serving alcoholic beverages.
Asked customers for feedback, solved problems, provided additional items throughout meal.
Answered customers' questions, recommended items and recorded order information.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Served beverages and offered refills.
Increased sales by upselling to customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
02/2015 to 10/2015
Assistant ManagerMurphy Usa, Inc. – Hurst, TX,
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Planned team-building exercises to increase employee performance and job satisfaction.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Monitored security and handled incidents calmly.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
Increased sales by driving operational efficiencies and building excellent customer rapport.
Mentored -member sales team in applying effective sales techniques and delivering top-notch customer service.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Completed inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
08/2014 to 01/2015
ServerSugarbush Resort – Roanoke, IN,
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Served needs of customers in busy environment.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Greeted and maintained relationships with regular customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Increased sales by upselling to customers.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Answered customers' questions, recommended items and recorded order information.
Asked customers for feedback, solved problems, provided additional items throughout meal.
Used cash registers and credit card machines to cash out customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Displayed enthusiasm and promoted service to customers, successfully increasing referrals and walk-in business.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Education
Expected in 06/2014
High School Diploma: Central Union Highschool - El Centro, GPA:
Expected in 05/2015
Associate of Arts: Criminal Justice Arizona Western Community College - Yuma, GPA:
Majored in Arts, Homeland Security, and Administration of Justice
Expected in
: Medical Assistant Central Arizona Community College - Coolidge, GPA:
Expected in 05/2022
Bachelor of Science: Criminal Justice Northern Arizona University - Flagstaff-online , GPA:
Skills
Conflict resolution skills
Behavior modification tactics
Crisis Intervention Training
Strong Interpersonal Skills
Emergency Management
Staff Management
Continuing education
Dispatch
Firearm operations trained
File and records management
Relationship building and management
Computer friendly
Search and Seizure Procedures
Restraint Techniques
Inmate Management
Correctional Facility Procedures
CCTV Monitoring
Self-Defense Techniques
Crime Prevention
Surveillance
Segregation unit specialist
Emergency Response
Weapons training
Work History
12/2017 to Current
Correctional Officer State Of Arizona – Casa Grande, AZ
Completed intake paperwork, fingerprints and searches.
Made rounds at specified intervals and conducted head counts and roll calls.
Maintained custody and control of 100 inmates housed in a Medium security unit.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Determined and assigned inmates to appropriate housing.
Arranged for medical and dental care of inmates.
Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Received and accounted for personal possessions and determined inmate work assignments.
Identified facility openings and designated inmates to housing units.
Tracked inmates through head counts, visitor logs and scheduled activities.
Conducted routine and emergency head counts.
Created and maintained arrest files on all inmates processed through jail.
Prepared, processed and maintained forms, reports, logs, records and activity journals.
Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
Built solid relationships with staff and residents to keep institution safe and secure.
Searched building and grounds, living quarters and work areas for contraband.
Established positive working relationships and maintained boundaries with resident offenders.
Escorted inmates to and from cells, court, hospitals and medical appointments.
Completed dorm sanitation and maintenance checks and reported results to management.
Booked new inmates into facility and processed inmates for release.
Maintained custody and control of 800 inmates housed in close custody security unit.
Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
07/2017 to 12/2017
Server Buffalo Wild Wings – Casa Grande, AZ
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Prepared beverages and filled food orders for customers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Checked identification to enforce age regulations for alcoholic beverages.
Kept register accurate through correct billing, payment processing and cash management practices.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Greeted and maintained relationships with regular customers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Bussed and reset 35 tables per shift, working efficiently to keep dining room and work areas clean.
Increased sales from by upselling to customers.
Served beverages and offered refills.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Moved and set up seating, prepared extra silverware prior to arrival of large groups.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Answered customers' questions, recommended items and recorded order information.
Checked guests' identification before serving alcoholic beverages.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Used cash registers and credit card machines to cash out customers, handling average sale of $200 per table.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Displayed enthusiasm and service to customers, successfully increasing referrals and walk-in business.
08/2016 to 02/2017
Server Native Grill And Wings – Yuma , AZ
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Prepared beverages and filled food orders for customers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Checked identification to enforce age regulations for alcoholic beverages.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Greeted and maintained relationships with regular customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Displayed enthusiasm to customers, successfully increasing referrals and walk-in business.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Used cash registers and credit card machines to cash out customers, handling average sale of $200 per table.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Checked guests' identification before serving alcoholic beverages.
Asked customers for feedback, solved problems, provided additional items throughout meal.
Answered customers' questions, recommended items and recorded order information.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Served beverages and offered refills.
Increased sales by upselling to customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
02/2015 to 10/2015
Assistant Manager Little Ceasers – Yuma, AZ
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Planned team-building exercises to increase employee performance and job satisfaction.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Monitored security and handled incidents calmly.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
Increased sales by driving operational efficiencies and building excellent customer rapport.
Mentored -member sales team in applying effective sales techniques and delivering top-notch customer service.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Completed inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
08/2014 to 01/2015
Server The Big Swirl – Yuma, AZ
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Served needs of customers in busy environment.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Greeted and maintained relationships with regular customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Increased sales by upselling to customers.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Answered customers' questions, recommended items and recorded order information.
Asked customers for feedback, solved problems, provided additional items throughout meal.
Used cash registers and credit card machines to cash out customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Displayed enthusiasm and promoted service to customers, successfully increasing referrals and walk-in business.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
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