Correctional Officer resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Correctional Officer offers 3-year history in corrections with superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages inmate behavior with focus maintaining order and proactively addressing potential conflicts. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

  • Conflict resolution skills
  • Criminal laws
  • Inmate behavior modification tactics
  • Visitation Guidelines Understanding
  • Suicide Prevention Training
  • Search and Seizure Procedures
  • Safety and Security Enforcement
  • Safety and Security
  • Crisis Intervention Training
  • Self-Defense Techniques
  • Weapons training
  • Strong Interpersonal Skills
Work History
Correctional Officer, 03/2022 to Current
State Of KentuckyHarlan, KY,
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Completed intake paperwork, fingerprints, and searches.
  • Conducted routine and emergency head counts.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Booked new inmates into facility and processed inmates for release.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Inspected work sites and crew trucks for contraband, cleanliness, and safety.
  • Observed behavior of residents individually and in groups.
  • Searched building and grounds, living quarters, and work areas for contraband.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Investigated and responded to incidents of inmate misconduct.
  • Documented inmate behavior and activities in logbooks.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Enforced rules and regulations to maintain order among inmates.
  • Supervised inmates during meals, recreation and other activities.
  • Coordinated with other law enforcement personnel to exchange information.
  • Conducted security checks of inmates and living areas.
Credit Card Customer Service Representative, 07/2021 to 03/2022
FirstbankLouisville, CO,
  • Supported customers with invoices, statements and other basic questions.
  • Assisted with reconciliations and customer communications.
  • Processed recurring automated payments and credit card payments.
  • Worked with customers to answer questions, resolve disputes and research discrepancies.
  • Received inbound customer calls related to credit and accounts receivable.
  • Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Recommended products and services to meet customers' credit card and banking needs.
  • Built strong relationships with customers to increase retention and loyalty.
  • Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
  • Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
  • Evaluated customer creditworthiness and financial statements to determine credit limits.
  • Researched and resolved customer complaints and disputes related to credit card accounts.
Warehouse Inventory Specialist, 01/2020 to 07/2021
Fedex Cross BorderPlano, TX,
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Simplified shipping and receiving processes for improved workflow.
  • Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
  • Checked packages and merchandise for damage and notified vendors.
  • Kept warehouse up to safety and health regulations at all times.
  • Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Managed day-to-day operations of warehouse to keep everything running smoothly.
  • Sorted and delivered materials to different work areas and staff.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Completed cycle counts and monthly inventory.
  • Improved efficiency with quick and accurate loading of boxes.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Processed required paperwork to expedite handling of shipped and received goods.
High School Diploma: , Expected in 05/2011
Northview High School - Bratt, FL,

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Resume Overview

School Attended

  • Northview High School

Job Titles Held:

  • Correctional Officer
  • Credit Card Customer Service Representative
  • Warehouse Inventory Specialist


  • High School Diploma

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