Correctional Officer resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Correctional Officer offers 3-year history in corrections with superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages inmate behavior with focus maintaining order and proactively addressing potential conflicts. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Skills
Conflict resolution skills
Criminal laws
Inmate behavior modification tactics
Visitation Guidelines Understanding
Suicide Prevention Training
Search and Seizure Procedures
Safety and Security Enforcement
Safety and Security
Crisis Intervention Training
Self-Defense Techniques
Weapons training
Strong Interpersonal Skills
Work History
Correctional Officer, 03/2022 to Current State Of Kentucky – Harlan, KY,
Tracked inmates through head counts, visitor logs, and scheduled activities.
Completed intake paperwork, fingerprints, and searches.
Conducted routine and emergency head counts.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Booked new inmates into facility and processed inmates for release.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Inspected work sites and crew trucks for contraband, cleanliness, and safety.
Observed behavior of residents individually and in groups.
Searched building and grounds, living quarters, and work areas for contraband.
Made rounds at specified intervals and conducted head counts and roll calls.
Established positive working relationships and maintained boundaries with resident offenders.
Built solid relationships with staff and residents to keep institution safe and secure.
Investigated and responded to incidents of inmate misconduct.
Documented inmate behavior and activities in logbooks.
Provided assistance and guidance to inmates regarding daily activities.
Enforced rules and regulations to maintain order among inmates.
Supervised inmates during meals, recreation and other activities.
Coordinated with other law enforcement personnel to exchange information.
Conducted security checks of inmates and living areas.
Credit Card Customer Service Representative, 07/2021 to 03/2022 Firstbank – Louisville, CO,
Supported customers with invoices, statements and other basic questions.
Assisted with reconciliations and customer communications.
Processed recurring automated payments and credit card payments.
Worked with customers to answer questions, resolve disputes and research discrepancies.
Received inbound customer calls related to credit and accounts receivable.
Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
Assisted customers with questions and inquiries to provide information regarding credit card accounts.
Recommended products and services to meet customers' credit card and banking needs.
Built strong relationships with customers to increase retention and loyalty.
Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
Evaluated customer creditworthiness and financial statements to determine credit limits.
Researched and resolved customer complaints and disputes related to credit card accounts.
Warehouse Inventory Specialist, 01/2020 to 07/2021 Fedex Cross Border – Plano, TX,
Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Simplified shipping and receiving processes for improved workflow.
Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
Checked packages and merchandise for damage and notified vendors.
Kept warehouse up to safety and health regulations at all times.
Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Managed day-to-day operations of warehouse to keep everything running smoothly.
Sorted and delivered materials to different work areas and staff.
Inspected incoming and outgoing shipments to identify discrepancies with records.
Moved shipment materials to and from designated areas using lift and hand trucks.
Completed cycle counts and monthly inventory.
Improved efficiency with quick and accurate loading of boxes.
Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Compared shipping orders and invoices against contents received to verify accuracy.
Verified orders by comparing names and quantity of items packaged with shipping documents.
Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Processed required paperwork to expedite handling of shipped and received goods.
Education
High School Diploma: , Expected in 05/2011 Northview High School - Bratt, FL, GPA:
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