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correctional officer resume example with 10+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Hardworking Corrections Officer skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches.

Committed Correctional Officer with passion for criminal justice. Experienced in maximum and medium security locations. Extensively trained in suicide prevention and defensive tactical techniques. Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 4-year industry history.

Skills
  • Disciplinary Action
  • Head Counts
  • Inmate Population Control
  • Public Safety
  • Security Checks
  • Inmate Supervision
  • Contraband Searching
  • Critical Thinking
  • Correctional Facility Procedures
  • Active Listening
  • Safety and Security Enforcement
  • Safety and Security
  • Defensive Tactics
  • Strategic Planning
  • Restraint Techniques
  • De-Escalating Conflicts
  • Microsoft Office
Work History
07/2018 to Current Correctional Officer State Of Indiana | Marion, IN,
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed behavior of residents individually and in groups.
  • Supervised inmates clearing debris from roadways and drains.
  • Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
  • Identified needed updates to correctional plans and assigned inmates to appropriate housing.
  • Delivered inmates to work sites and returned safely by following protocols.
07/2016 to 07/2018 Front End Manager Town And Country Markets | Shoreline, WA,
  • Maintained strong customer relations and effective customer service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Oversaw cashier operations, bookkeeping and security.
  • Coached employees through day-to-day work and complex problems.
  • Evaluated employee performance and made recommendations for improvements.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Motivated employees to perform at peak productivity with morale-boosting programs.
  • Recorded financial transactions and performed account reconciliations.
  • Worked with security staff and law enforcement on shoplifting and vandalism response.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Reviewed financial reports and trend forecasts.
  • Monitored cash drawers in 23 checkout stations to verify adequate cash supply.
  • Prepared weekly employee work schedules for team members.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
02/2012 to 07/2016 Cashier Staples | Elmsford, NY,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.
Education
Expected in 05/2017 Associate of Applied Science | Business Administration Southwest Virginia Community College, Richlands, VA GPA:
Expected in 06/2014 High School Diploma | Grundy High School, Grundy, VA, GPA:

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Resume Overview

School Attended

  • Southwest Virginia Community College
  • Grundy High School

Job Titles Held:

  • Correctional Officer
  • Front End Manager
  • Cashier

Degrees

  • Associate of Applied Science
  • High School Diploma

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