Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Compassionate correctional officer with 3 years working with those housed in detention and residential facilities. Effective oversight for complex issues related to inmate intake, re-assignment and day-to-day life. Detailed supervision to maintain safe environment for recreation, visiting, eating and showering. Effectively establishes positive rapport to mentor when possible.

  • Courtroom practices familiarity
  • Visitation guidelines understanding
  • Behavioral disorders familiarity
  • Inmate rights
  • Crisis management
  • First aid and CPR certified
  • Ethical standards of conduct
  • Strategic planning and organization
  • Restraint techniques
  • Crisis Prevention Intervention (CPI)
  • Trained in defensive tactics
  • Armory and key control
  • Non-violent intervention
  • Excellent problem solver
  • Occupational hazards and safety precautions
  • Negotiation
  • File and record maintenance
  • Evidence preservation
  • Safety
  • Observation
  • Product Knowledge
08/2018 to Current
Correctional Officer State Of Indiana Tipton, IN,
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Maintained daily logs of shift activity.
  • Maintained records and logs of man hours, materials and equipment used.
  • Supervised activities of adolescents in residential setting.
  • Supervised inmates during day-to-day activities.
  • Maintained correct physical head count at all times.
  • Promoted safety, order and functionality of facility.
  • Maintained communications with staff and inmate body to maintain safe, effective prison environment.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.
  • Attended regular trainings and maintained appropriate certifications.
  • Conducted internal security checks to ascertain inmate safety.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Promoted rehabilitation of offenders and maintained safety of staff and residents.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Detected potential threats and quickly defused conflicts.
  • Inspected cells and conducted random searches of common areas.
  • Maintained appropriate control, security and well-being over those detained.
  • Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Assigned inmates to open and appropriate housing units.
  • Observed and directed inmates during recreation, visits, telephone and shower time.
  • Implemented defensive tactics and physical restraints to maintain safety and security of facility.
  • Assisted in restraining violent and unruly inmates.
05/2016 to 08/2021
Childcare Teacher Ymca Of Cass And Clay Counties Fargo, ND,
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Taught children foundational skills such as colors, shapes and letters.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Encouraged early literacy through read-aloud time and alphabet games.
  • Employed variety of materials for children to explore and manipulate in learning activities and imaginative play.
  • Implemented positive discipline by following policy of warning, timeout and talking with child.
  • Built stable, consistent and positive environment for 1-2-year-old children.
  • Introduced groups of 15 toddlers to multisensory activities such as music, dance and stories to encourage exploration and spark curiosity.
  • Created infant area, toddler area and preschool area of play within daycare area.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Organized and led activities to promote physical, mental and social development.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Read stories to children and taught painting, drawing and crafts.
  • Identified warning signs of emotional and developmental problems in children.
  • Planned and led games, reading and activities for groups of 15 children.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Sparked creativity and imagination by helping children discover new things each day.
08/2016 to 08/2018
Gymnastics Teacher Calvary Albuquerque Albuquerque, NM,
  • Completed frequent assessments of training materials, structure and success rates in order to enhance program.
  • Checked equipment and monitored common areas to maintain neatness, organization and proper upkeep while remaining vigilant on safety.
  • Built strong media and community relationships through positive interaction and communication in support of sports program.
  • Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
  • Maximized athlete performance by overseeing targeted physical conditioning programs.
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
  • Encouraged athletes, fellow coaches to engage in good sportsmanship with competitors on and off field.
  • Ran drills and fitness circuits to improve athletes' coordination and skills.
  • Attended games of prospective players, met with families and presented recruitment proposals.
05/2015 to 06/2016
Barista Starbucks City, STATE,
  • Listened to customer desires and needs to recommend optimal products.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Received and accurately processed customer payments.
  • Described menu items to customers and suggested products based on stated preferences.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Greeted guests with pleasant smile and superior customer service.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Greeted over 200 customers daily, answered questions and recommended drinks and pastries.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Resolved customer disputes with tact and professionalism.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Managed morning rush of over 100 customers daily with efficient, levelheaded customer service.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Maintained calm demeanor during high-volume periods and special events.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Operated cash register, collected payments and provided accurate change.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Maintained highest standards of conduct and service to support company reputation.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Education and Training
Expected in 06/2015
Lackawanna College - Scranton, PA
  • CPR Training - 2020
  • AMAC Training - 2020

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School Attended

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