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Correctional Officer Resume Example

Resume Score: 80%

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CORRECTIONAL OFFICER
Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.

Reliable and punctual Sales Associate who possesses an excellent work ethic and more than 4 years in retail. Areas of expertise include inventory, cash management and exceptional customer service.

Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience.

Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.

Driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care.

Diligent Correctional Officer successful at adapting management styles to suit varying personality types. Persuasive leader able to generate respect and obedience from most difficult inmates.

Approachable Corrections Officer focused on maintaining peace, security and safety within correction centers and federal prison systems. Extensively trained in crisis prevention and intervention.

Assertive Correctional Officer skilled at confidently guiding and monitoring prison inmates to maintain and achieve proper security and order.

Seasoned corrections professional able to remain calm and confident even in the most adverse and stressful working conditions.

Skills
  • Excellent communication
  • Bilingual in English & Spanish
  • Client-focused
  • Positive learning process
  • Efficient in Microsoft Office Word, Access, & Excel
  • Quick learner
  • Dependable
  • Training and development
  • Computer proficient
  • Occupational hazards and safety precautions
  • Restraint techniques
  • First aid and CPR certified
  • Crisis management
  • Behavioral disorders familiarity
  • Observation
  • Trained in defensive tactics
  • Non-violent intervention
Experience
NYC Dept Of CorrectionEast Elmhurst, NYCorrectional Officer02/2019 to Current
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.
  • Promoted safety, order and functionality of the facility.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Assisted in restraining violent and unruly inmates.
  • Inspected cells and conducted random searches of common areas.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Transported inmates to and from work sites with optimal security procedures.
Round 1 Bowling & AmusementHicksville, NYAmusment Staff06/2017 to 08/2018

As a member of the amusement staff, one was responsible for the sale of game cards as well as the sale of prize room items. Along with these duties staff would also maintain all arcade games as well as keep inventory on the floor full and readily available. I was responsible for these tasks as well as training new employees and keeping track of inventory and new orders to be made; as a amusement lead member. Leads are extensions of the manager and I was promoted after my first 4 months.

  • Provided onsite training.
  • Monitored multiple databases to keep track of all company inventory.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
La Bottega RoslynRoslyn, NYCounter/Busser05/2016 to 06/2017

As a team member of la bottega staff, I was responsible for taking meal orders over the phone as well as instore. Along with this duty I would also bus tables and make sure they were clean and available for the next customer to dine in. Other tasks included cleaning, preparing utensils, and assisting in any other kitchen necessities. Promoted to assistant manager after 7 months on the job and was given other tasks as keeping track of inventory, new orders, and customer service for examples.

  • Emphasized fast, friendly customer service.
  • Facilitated prompt and accurate seating and service of all guests.
  • Managed an efficient, friendly and effective crew.
  • Maximized table turns and rotated seating for maximum guest satisfaction.
  • Supported other areas of the restaurant as necessary, such as set up, cleanup, prep work and equipment maintenance.
  • Provided high quality service.
  • Delegated tasks to team members to optimize productivity.
  • Effectively used items in stock to decrease waste and profit loss.
  • Politely answered phones promptly and recorded and confirmed reservations.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
Ferreira Foodtown of HicksvilleHicksville, NYCashier Customer Service02/2015 to 06/2016

As an associate of Foodtown market, I was responsible for the customer service counter as well as general cashier sales. Working in customer service included tasks such as returns, complaints, general questions and item sales. These duties included making any returns for any food items that could be expired or no longer wanted, general sale of items and assuring all customers are receiving exceptional service. Along with these tasks the counter also made transactions as ; money transfers through western union, NY Lottery, and sale of phone cards.

  • Communicated information to customers about product quality, value and style.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Held each team member accountable for achieving brand and performance goals.
  • Helped customers select products that best fit their personal needs.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Organized the store by returning all merchandise to its proper place.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Assisted customers with store and product complaints.
  • Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
  • Computed accurate sales prices for purchase transactions.
Education and Training
High School Diploma2014Hicksville High School, Hicksville, NY, United States

Honor Roll - First Semester 2013

3.0 GPA

Hicksville Sports Award Recipient

Associate of Science:Business Administration2017Nassau Community College, Garden City, NY, United States

3.5 GPA

Hispanic Club Member

Anime Club Member

Sports Marketing Club Member

Certifications
  • First Aid/CPR
  • Peace Officer
  • Firearms Certified
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • NYC Dept Of Correction
  • Round 1 Bowling & Amusement
  • La Bottega Roslyn
  • Ferreira Foodtown of Hicksville

School Attended

  • Hicksville High School
  • Nassau Community College

Job Titles Held:

  • Correctional Officer
  • Amusment Staff
  • Counter/Busser
  • Cashier Customer Service

Degrees

  • High School Diploma 2014
    Associate of Science : Business Administration 2017

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