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Correctional Officer Resume Example

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MS
CORRECTIONAL OFFICER
Professional Summary

Well-qualified, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Hardworking individual bringing 2 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Skills
  • Conflict resolution skills
  • Documentation and reporting
  • Professional demeanor
  • Customer/Client relations
  • Multi-Line Telephone Systems
  • Organization skills
  • Scheduling
  • Office management
  • Telephone skills
  • Time management
  • Technical Support
  • Mail handling
  • Verbal and written communication
Work History
12/2019 - CurrentCorrectional Officer | Calhoun County Sheriff's Office - Anniston, AL
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
  • Identified facility openings and designated inmates to housing units.
  • Led disciplinary hearings and made recommendations for sentencing.
  • Conducted routine and emergency head counts.
  • Completed intake paperwork, fingerprints and searches.
  • Booked new inmates into facility and processed inmates for release.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed behavior of residents individually and in groups.
  • Determined and assigned inmates to appropriate housing.
  • Issued cleaning supplies, comfort items, laundry and all basic meals.
06/2018 - 04/2019Cashier | Dollar General Market - Piedmont, AL
  • Counted cash in register drawer at beginning and end of shift.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Operated cash register for cash, check and credit card transactions with 90% accuracy.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
02/2017 - 11/2017Server | Huddle House - Piedmont , AL
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
  • Prepared beverages and filled food orders for customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
03/2016 - 04/2016Receptionist | Ingram Dental Clinic - Piedmont, AL
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Scheduled and confirmed appointments and meetings for Dr. Ingram
  • Collected, sorted, distributed and sent mail and packages.
  • Corresponded with clients through email, telephone or postal mail.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Education
05/2017Piedmont High School, Piedmont, ALHigh School Diploma:
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Resume Overview

Companies Worked For:

  • Calhoun County Sheriff's Office
  • Dollar General Market
  • Huddle House
  • Ingram Dental Clinic

School Attended

  • Piedmont High School

Job Titles Held:

  • Correctional Officer
  • Cashier
  • Server
  • Receptionist

Degrees

  • High School Diploma :

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