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Correctional Officer Resume Example

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AS
CORRECTIONAL OFFICER
Professional Summary

Resourceful and dedicated Correctional Officer with motivational leadership, training and employee supervision experience. 2 years in corrections and law enforcement.

Skills
  • Conflict resolution skills
  • Inmate management
  • Suicide prevention training
  • Criminal law knowledge
  • Crisis intervention training
  • Correctional facility procedures
  • Surveillance
  • Central and pod control
  • Criminal investigations
  • Safety and security
  • Inmate behavior modification tactics
  • Safety and security enforcement
  • Search and seizure procedures
  • Team-oriented
  • Criminal law
  • Emergency management
  • Firearm operations trained
  • File and records management
  • Emergency response
  • Strong interpersonal skills
  • Background investigations
  • Crime prevention
  • Weapons training
  • Self-defense techniques
Work History
10/2018 - CurrentCorrectional Officer | Lebanon Correctional Institution - Lebanon, Ohio
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Created and maintained arrest files on all inmates processed through jail.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Oversaw 300+ juveniles in correctional residential facility setting.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Supervised and directed juvenile movement during various activities on and off campus.
  • Restrained juvenile inmates when disturbances required physical intervention.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Cleaned prisoner holding areas to prevent spread of disease or infection.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Completed intake paperwork, fingerprints and searches.
  • Arranged for medical and dental care of inmates.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Led disciplinary hearings and made recommendations for sentencing.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Conducted routine and emergency head counts.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Observed behavior of residents individually and in groups.
03/2016 - 12/2018Firearms Sales Associate | Cabela's - Newark, DE
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Educated customers on promotions to enhance sales.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Workedwith diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Maintained organized checkout area and swept floors and emptied trash cans.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Assisted customers by answering questions and fulfilling requests.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
03/2014 - 03/2016Credit Card Sales Representative | Cabela's - Newark, DE
  • Reviewed customer files on regular basis to make sure receivables were in sound condition.
  • Improved understanding of financial statements, which helped in assessing risk.
  • Complied with internal controls and government regulations.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Maintained organized checkout area and swept floors and emptied trash cans.
  • Generated brand awareness and positive product impressions to increase sales.
  • Trained in loss prevention, visual merchandising and general sales skills.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Greeted customers entering store and promoted sales or special programs.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Answered customer questions regarding merchandise and pricing.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Assisted customers with locating and choosing merchandise in any store department.
Education
05/2011Appoquinimink High School, Middletown, DEHigh School Diploma:
06/2013Delaware College of Art And Design, Wilmington, DEAssociate of Arts: Interior Design
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Resume Overview

Companies Worked For:

  • Lebanon Correctional Institution
  • Cabela's

School Attended

  • Appoquinimink High School
  • Delaware College of Art And Design

Job Titles Held:

  • Correctional Officer
  • Firearms Sales Associate
  • Credit Card Sales Representative

Degrees

  • High School Diploma :
    Associate of Arts : Interior Design

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