Correctional Officer Resume Example
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CORRECTIONAL OFFICER
Professional Summary
Resourceful and dedicated Correctional Officer with motivational leadership, training and employee supervision experience. 2 years in corrections and law enforcement.
Skills
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Work History
10/2018 - CurrentCorrectional Officer | Blue Earth County - Mankato , MN
- Established positive working relationships and maintained boundaries with resident offenders.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Completed dorm sanitation and maintenance checks and reported results to management.
- Created and maintained arrest files on all inmates processed through jail.
- Searched building and grounds, living quarters and work areas for contraband.
- Oversaw 300+ juveniles in correctional residential facility setting.
- Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
- Supervised and directed juvenile movement during various activities on and off campus.
- Restrained juvenile inmates when disturbances required physical intervention.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Cleaned prisoner holding areas to prevent spread of disease or infection.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Completed intake paperwork, fingerprints and searches.
- Arranged for medical and dental care of inmates.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Led disciplinary hearings and made recommendations for sentencing.
- Received and accounted for personal possessions and determined inmate work assignments.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Conducted routine and emergency head counts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Observed behavior of residents individually and in groups.
03/2016 - 12/2018Firearms Sales Associate | Rural King - Bluefield , WV
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Assisted customers with locating and choosing merchandise in any store department.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Educated customers on promotions to enhance sales.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Listened to customer needs and desires to identify and recommend optimal products.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Issued receipts and processed refunds, credits, or exchanges.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Answered questions about store policies and concerns to support positive customer experiences.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
- Maintained organized checkout area and swept floors and emptied trash cans.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Assisted customers by answering questions and fulfilling requests.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked prices for customers and processed items sold by scanning barcodes.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
03/2014 - 03/2016Credit Card Sales Representative | Cabela's - City , STATE
- Reviewed customer files on regular basis to make sure receivables were in sound condition.
- Improved understanding of financial statements, which helped in assessing risk.
- Complied with internal controls and government regulations.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Maintained organized checkout area and swept floors and emptied trash cans.
- Generated brand awareness and positive product impressions to increase sales.
- Trained in loss prevention, visual merchandising and general sales skills.
- Maintained clean sales floor and straightened and faced merchandise.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
- Greeted customers entering store and promoted sales or special programs.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Answered customer questions regarding merchandise and pricing.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Answered questions about store policies and concerns to support positive customer experiences.
- Used POS system to process sales, returns, online orders and gift card activations.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Assisted customers with locating and choosing merchandise in any store department.
Education
05/2011Appoquinimink High School, City, StateHigh School Diploma:
06/2013Delaware College of Art And Design, City, StateAssociate of Arts: Interior Design
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Resume Overview
School Attended
- Appoquinimink High School
- Delaware College of Art And Design
Job Titles Held:
- Correctional Officer
- Firearms Sales Associate
- Credit Card Sales Representative
Degrees
- High School Diploma :
Associate of Arts : Interior Design
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