Correctional Officer resume example with 12 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Seasoned Corrections Officer brings calm, confident presence to in-prison interactions. Safety-focused approach to managing inmate interactions and activity. Compassionate supervision over areas such as recreation, visiting, work and food consumption. Detail-oriented approach to handling adverse and stressful working conditions.

  • Non-violent intervention
  • Observation
  • Behavioral disorders familiarity
  • Trained in defensive tactics
  • Visitation guidelines understanding
  • Inmate rights
  • Armory and key control
  • Evidence preservation
  • First aid and CPR certified
  • Restraint techniques
  • Strategic planning and organization
Correctional Officer, 04/2019 - Current
City Of Johnson City Johnson City, TN,

During my academy training for DOC, I became certified in AED, blood born pathogens, CPR, defensive contact and much more. I was able to complete weapons training and aggressive voice command training. After completing the courses at the academy for DOC, I was immediately assigned on post. Listed below are just some of my responsibilities.

  • Detected potential threats and quickly defused conflicts.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Supervised 200+ individuals and managed cases in a heavily secured facility.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Attended regular trainings and maintained appropriate certifications.
  • Maintained records and logs of man hours, materials and equipment used.
  • Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
  • Observed and directed inmates during recreation, visits and telephone time.
  • Maintained appropriate control, security and well-being over those detained.
  • Implemented defensive tactics and physical restraints to maintain safety and security of a facility.
  • Maintained communications with staff and inmate body to maintain safe, effective prison environment.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Inspected cells and conducted random searches of common areas.
  • Maintained correct physical head count at all times.
  • Maintained daily logs of shift activity.
Armed Security Officer, 08/2018 - 03/2019
Allied Universal Security Worcester, MA,

With the amazing effort and assistance of Major Latasha Johnson, Cpt. Jeremy Durrett and trainer Michael Thibault, (All three employees of ASP) I was able to complete and become certified in the following categories:

-Expandable Baton training

-Adult and Pediatric First Aid/CPR/AED (American Red Cross) (certificate ID# GWJCSL)

-Bloodborne Pathogens (American Red Cross) (certificate ID# GWJCSL)

-Holster Qualification at Colonial Shooting Academy of Richmond VA

-Private Security Services Registration 8-24-2018 to 8-31-2020 (issued by DCJS OF Virginia)

I am also a carrier of a permit to carry concealed weapons until 12-7-2022.

After completing the training and receiving certification in the categories previously listed for employment with American Security Programs, I was immediately assigned to post. Listed below are some of my job duties.

  • Maintained order and safety while providing customer service and information to facility visitors.
  • Completed hourly building and grounds patrols. (Including video monitoring)
  • Evaluated credentials of personnel and provided temporary badges to visitors.
  • Protect entrances by scanning individuals badges.
  • Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
  • Patrolled gated facility every hour to look for suspicious activities.
  • Monitored building access and identified all officials and employees before authorizing entrance.
  • Wrote reports outlining incidents such as unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Communicated with team members and building management via radio, telephones and computers.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
Shuttle Driver, 04/2009 - 08/2018
Us Foods Holding Corp. Hartford, CT,

I was hired as a shuttle driver for Brown Toyota in 2009 unti the fall season of 2017. Brown Toyota was sold and became Umansky Toyota. I continued my position as a shuttle driver until the hiring date at ASP. During my employment as a shuttle driver, my responsibilities consisted the following:

  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Completed efficient transfers and final destinations to keep routes on schedule.
  • Answered questions and provided insight into local attractions and facility amenities.
  • Planned efficient routes and adjusted plans using GPS software and local road knowledge.
  • Kept shuttle and reception areas clean and organized.
  • Inspected shuttle van before and after trips and completed basic maintenance for optimal performance.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Conducted daily vehicle and equipment inspections to maintain safety and comply with laws.
  • Responded quickly to customer complaints and gathered all pertinent information to make educated decisions for remediation.
  • Picked up clients or vehicles and drove property to specified receiving location.
  • Responded to roadside assistance requests to provide tows and other types of support.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Education and Training
GED: , Expected in 06/2007
Orange County High School - Orange, VA

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Resume Overview

School Attended

  • Orange County High School

Job Titles Held:

  • Correctional Officer
  • Armed Security Officer
  • Shuttle Driver


  • GED

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