Correctional Officer Resume Example
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CORRECTIONAL OFFICER
Summary
Approachable Corrections Officer focuses primarily on maintaining peace, security and safety. Oversaw congested corrections centers and prison systems over more than 23 years to maintain peaceful environment. Compassionate approach to overseeing inmate visits, telephone calls, work and dining. Seasoned, resourceful Correctional Officer familiar with problem-solving and crisis-management techniques necessary to effectively navigate prison environment. Detailed supervision for day-to-day inmate interactions, including recreation, leisure and work-site activity. Safety-focused dedication with results-oriented planning and protocol establishment to maintain safety for all.
Skills
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Experience
Waukesha County | Waukesha , WICorrectional Officer01/1998 - 08/2020
- Instructed inmates on work detail and oversaw work-site transportation.
- Attended regular trainings and maintained appropriate certifications.
- Maintained correct physical head count at all times.
- Conducted internal security checks to ascertain inmate safety.
- Supervised individuals and managed cases in facility.
- Completed Security protocols during emergency situations.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Transported inmates to and from work sites with optimal security procedures.
- Contributed to treatment staffing team developing rehabilitative program for Inmates.
- Maintained daily logs of shift activity.
- Maintained communications with staff and inmate body to maintain safe, effective prison environment.
- Assigned inmates to open and appropriate housing units.
- Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
- Verified warrants, conducted searches and fingerprinted inmates.
- Supervised inmates during day-to-day activities.
- Safely transported inmates to and from work sites.
- Promoted safety, order and functionality of facility.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Maintained records and logs of man hours, materials and equipment used.
- Recommended further treatment strategies and diagnostic efforts for inmates.
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Promoted rehabilitation of offenders and maintained safety of staff and residents.
- Maintained clear and open communications with all facility areas to support efficient and safe operations.
- Detected potential threats and quickly defused conflicts.
- Applied non-violent response tools and physical restraint during problematic situations.
- Observed and directed inmates during recreation, visits, telephone and shower time.
- Maintained appropriate control, security and well-being over those detained.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Assisted in restraining violent and unruly inmates.
Martin Marietta | Sawyer , OKUtility Person06/1997 - 12/1997
- Maintained clean, organized and fully stocked work areas for maximum efficiency.
- Followed daily maintenance lists to keep work areas operating effectively.
- Completed routine and deep cleaning procedures on machinery, vehicles and facility areas.
- Gathered and removed trash, debris and liquid waste.
- Performed basic and semi-skilled repairs to structures, furniture and components.
- Operated hand trucks, forklifts and scissor lifts.
- Assisted assessment of finalized product development to maintain QC standards.
- Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
- Inspected finished products for quality and adherence to customer specifications.
- Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on daily basis.
- Moved heavy furniture, equipment and supplies with hand trucks.
- Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Adhered to safety processes for manual and electric cleaning equipment to minimize risk.
- Maintained inventory of cleaning supplies and documented items requiring reorder.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Assessed functionality of cleaning equipment and performed repairs when needed.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Identified major repair and maintenance needs and notified management of concerns.
- Supported special corporate events by setting up, arranging and removing decorations, furniture and supplies.
- Maintained building interiors with routine deep cleaning of high-traffic areas.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
- Used industrial cleaning equipment to quickly complete custodial tasks.
- Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
Qualfon | Waukesha , WICustomer Service Representative06/1995 - 04/1997
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Documented conversations with customers to track requests, problems and solutions.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Interviewed customers regarding auto body repair issues and reported feedback to management team.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Worked with manages to develop customer service improvement initiatives.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Delivered service and support to each customer, paving way for future business opportunities.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Reviewed account and service histories to identify trends and issues.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Education and Training
California State University - East Bay | City, StateBachelor of Science in Criminal Justice 06/1998
- Minor in Sociology
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Resume Overview
School Attended
- California State University - East Bay
Job Titles Held:
- Correctional Officer
- Utility Person
- Customer Service Representative
Degrees
- Bachelor of Science in Criminal Justice
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