Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in corrections. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Criminal laws
Inmate behavior modification tactics
Conflict resolution skills
Visitation Guidelines Understanding
Search and Seizure Procedures
Safety and Security Enforcement
Safety and Security
Restraint Techniques
Inmate Management
Crisis Intervention Training
Central and Pod Control
Correctional Facility Procedures
Emergency Management
Self-Defense Techniques
Work History
08/2020 to CurrentCorrectional OfficerCorecivic | Walburg, TX,
Completed dorm sanitation and maintenance checks and reported results to management.
Established positive working relationships and maintained boundaries with resident offenders.
Investigated attempted escapes and conducted searches for escaped inmates.
Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
Supervised and directed juvenile movement during various activities on and off campus.
Created and maintained arrest files on all inmates processed through jail.
Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
Searched building and grounds, living quarters and work areas for contraband.
Made rounds at specified intervals and conducted head counts and roll calls.
Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Restrained juvenile inmates when disturbances required physical intervention.
Determined and assigned inmates to appropriate housing.
Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
Completed intake paperwork, fingerprints and searches.
Inspected work sites and crew trucks for contraband, cleanliness and safety.
Prepared, processed and maintained forms, reports, logs, records and activity journals.
Observed behavior of residents individually and in groups.
Supervised youth's daily activities, including school, meals and recreation time.
Arranged for medical and dental care of inmates.
05/2017 to 03/2020Correctional OfficerCorecivic | Warda, TX,
Established positive working relationships and maintained boundaries with resident offenders.
Inspected work sites and crew trucks for contraband, cleanliness and safety.
Completed intake paperwork, fingerprints and searches.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Identified facility openings and designated inmates to housing units.
Supervised inmates clearing debris from roadways and drains.
Tracked inmates through head counts, visitor logs and scheduled activities.
Booked new inmates into facility and processed inmates for release.
Escorted inmates to and from cells, court, hospitals and medical appointments.
Made rounds at specified intervals and conducted head counts and roll calls.
Searched building and grounds, living quarters and work areas for contraband.
Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
Created and maintained arrest files on all inmates processed through jail.
05/2016 to 04/2017PackerInline Plastics | Salt Lake City, UT,
Protected materials for transport by correctly packaging products boxes and crates.
Promoted delivery efficiency by accurately labeling and organizing containers.
Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
Kept records accurate and current by documenting all movements in company system.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
09/2014 to 04/2016Customer Service AssociateArlington Power Equipment Inc. | Palatine, IL,
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reviewed and resolved differences between accounting information and cash drawer.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Managed customer relations and customer service through daily communication and interaction.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Education
Expected in 05/2014Diploma | Americus Sumter High School, Americus, GAGPA:
Affiliations
Family, Career and Community Leaders of America(2010-2014)
Future Business Leaders of America(2010-2014)
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