correctional officer resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Conflict Resolution Skills
  • Rule Enforcement
  • Behavioral Disorders Familiarity
  • Strategic Planning
  • Safety and Security
  • Microsoft Excel
  • Microsoft Office
  • Troubleshooting
  • Self-Discipline
  • Restraint Techniques
  • Firearms Training
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • Time Management
  • Cash Register Operations
  • Administration and Reporting
  • Scheduling and Coordinating
  • Resolving Complaints
  • Leading Crews
  • Customer Service
  • JIRA Issue Tracking
  • Team Support
Work History
03/2019 to 04/2022
correctional officer Walworth County Judicial Center , ,
  • Conduct head counts to ensure that each prisoner is present
  • Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities
  • Use weapons, handcuffs, and physical force to maintain discipline and order among prisoners
  • Provide to supervisors oral and written reports of the quality and quantity of work performed by inmates, inmate disturbances and rule violations, and unusual occurrences
  • Counsel inmates and respond to legitimate questions, concerns, and requests
  • Supervise and coordinate work of other correctional service officers
  • Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence.
  • Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Identified facility openings and designated inmates to housing units.
04/2018 to 02/2019
supervisor Advantage Metals Recycling , ,
  • Train workers in food preparation, and in service, sanitation, and safety procedures
  • Perform various financial activities such as cash handling, deposit preparation, and payroll
  • Supervise and participate in kitchen and dining area cleaning activities
  • Resolve customer complaints regarding food service
  • Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Set overall vision and provided team leadership.
09/2017 to 04/2018
customer service Penn National Gaming , ,
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Surpassed sales goals through implementation of effective marketing strategies.
01/2017 to 08/2017
packaging associate Leslie's Pool Supplies , ,
  • Perform quality checks on products and parts
  • Review work orders and blueprints to ensure work is performed according to specifications
  • Provide assistance in the production of wiring assemblies.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
  • Supported new employees with training in proper stripping, packaging, inventory management and cleaning.
  • Oversaw incoming packaging products and monitored quality of outgoing products to comply with specifications.
08/2017 to 12/2017
Cashier Universal Health Services , , Houston, TX
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Performed cash, card and check transactions to complete customer purchases.
09/2022 to 03/2023
Pre Enrollment Specialist Company Name , , Richardson, TX
  • Communicated effectively via telephone, email and in person with prospective customers.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Updated, entered and reviewed customer data.
  • Reviewed statistic enrollment data and prepared reports.
  • Finalized and processed enrollment applications.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Expected in 05/2023 to to
Bachelor Of Science: Psychology

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Resume Overview

School Attended


Job Titles Held:

  • correctional officer
  • supervisor
  • customer service
  • packaging associate
  • Cashier
  • Pre Enrollment Specialist


  • Bachelor Of Science

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