correctional officer resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Seasoned Correctional Officer familiar with problem-solving tools and crisis management techniques necessary to be effective in prison environment. Dedicated to safety, results-oriented planning and streamlining protocols for efficiency.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Behavioral disorders familiarity
Crisis management
First aid and CPR certified
Trained in defensive tactics
Restraint techniques
Inmate rights
Non-violent intervention
Strategic planning and organization
Evidence preservation
Occupational hazards and safety precautions
Ethical standards of conduct
File and record maintenance
Observation
9mm, 12 gauge shotgun and chemical agents proficient with FDC verified weapons qualification card
Experience
11/2014 to Current
Correctional OfficerCorecivic – Wimberley, TX,
Promoted safety, order and functionality of a Youthful offender facility.
Enforced resident behavior management protocols and wrote incident reports for infractions.
Inspected cells and conducted random searches of common areas.
Detected potential threats and quickly defused conflicts.
Promoted rehabilitation of offenders and maintained safety of staff and residents.
Applied non-violent response tools and physical restraint during problematic situations.
Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.
Maintained appropriate control, security and well-being of youth at all times.
Implemented defensive tactics and physical restraints to maintain safety and security of a Youthful offender facility.
Supervised inmates during day-to-day activities.
Supervised individuals ages 18 to 24.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Assisted in restraining violent and unruly inmates.
Maintained daily logs of shift activity.
Conducted internal security checks and distributed meals.
Supervised inmates during meals, visits, recreation, telephone calls and shower time.
Supervised meal distributions and observed inmates during meals.
Maintained correct physical head count at all times.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Attended regular trainings and maintained appropriate certifications.
Maintained clear and open communications with all facility areas to support efficient and safe operations.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Processed payments and maintained accurate drawers to meet financial targets.
Worked with off-site locations to find desired items for customers.
Bagged, wrapped and packaged purchases according to customer needs.
Provided every customer with professional and polite support for sales and service needs.
Maintained current store, product and promotional knowledge to drive consistent sales.
Answered questions about current promotions and resolved issues according to store policies.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Educated customers on various product offerings, including phones, computers, tablets, and accessory products, enabling better buying decisions.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Completed customer's purchase by effectively processing credit and debit cards, cash and personal checks.
Searched store inventory system to determine whether requested products were available.
Maintained current knowledge of special savings, sales, promotions and other offerings to enhance customer support.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Approached customers and engaged each compelling conversations through use of effective interpersonal and people skills.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Recommended merchandise to customers based on needs and preferences.
Used [Type] register system to ring up customer purchases, process payments and issue receipts.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended optimal merchandise based on customer needs and desires.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Stayed up to date on store promotions, payment policies and security practices.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Educated customers on product and service offerings.
12/2005 to 11/2010
CashierWegmans Food Markets, Inc. – Washington, DC,
100 Processed returned items in accordance with store policy.
Helped customers find specific products, answering questions and offering advice.
Learned roles of other departments to provide coverage and keep store operational.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Drove sales and add-on purchases by promoting specific item options to customers.
Assisted assistant managers with completing end-of-day counts and securing funds to prevent loss or theft.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
Smoothly processed incoming orders, handling over 100 transactions per day with exceptional accuracy.
Trained new employees in cashiering procedures, offering assistance in resolving customer complaint issues.
Processed customer payments quickly and returned exact change and receipts.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer service.
Education and Training
Expected in 07/2015 to to
Vocational Program: Corrections Florida Gateway College - Lake City, FL GPA:
Expected in to to
: Undergraduate Study For A Bachelors of Applied Science Saint Petersburg Community College - Seminole, FL GPA:
Expected in 12/2005 to to
GED: Dixie Hollins Adult Education Center - Kenneth City, FL GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.