Enthusiastic individual with superior skills working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Highly adaptable, dedicated to customer service and growth. Excited to begin a new challenge with successful team.
Skills
Excellent problem solver
Customer rapport
Product and service knowledge
Administrative support
Team management
Relationship development
Communications
Goal setting
Experience
Correctional Officer, 10/2015 - Current State Of Indiana – English, IN,
Instructed inmates on work details and transported to work sites.
Maintained correct physical head count at all times.
Maintained clear and open communications with all facility areas to support efficient and safe operations.
Attended regular trainings and maintained appropriate certifications.
Maintained daily logs of shift activity.
Safely transported inmates to and from work sites.
Inspected cells and conducted random searches of common areas.
Enforced resident behavior management protocols and wrote incident reports for infractions.
Supervised inmates during day-to-day activities.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Detected potential threats and quickly defused conflicts.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Supervised inmates during meals, visits, recreation, telephone calls and shower time.
Maintained records and logs of man hours, materials and equipment used.
Transported inmates to and from work sites with optimal security procedures.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Evaluated employee performance and developed improvement plans.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Delegated daily tasks to team members to optimize team productivity.
Enhanced sales by implementing merchandising and promotional improvements.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Completed inventory audits to identify losses and project future demands.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Organized schedules, workflows and shift coverage to meet expected business demands.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Enforced company policies and procedures to strengthen operational standards across departments.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Planned and prepared workflow schedules, delegating tasks for team.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
Cultivated customer loyalty by training team members in industry-leading service standards.
Zone Merchandise Supervisor, 07/2006 - 05/2014 Eataly – Chicago, IL,
Developed and maintained effective activity schedule and zone compliance with established timeframes.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Taught staff how to handle difficult situations with calm and professionalism.
Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Organized and updated schedules to optimize coverage for expected customer demands.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Delegated tasks to specific employees based on individual knowledge and strengths.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Enhanced sales by implementing merchandising and promotional improvements.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Planned and updated work schedules for optimal coverage of expected business needs.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Ensured compliance with government policies and implemented processes accordingly.
Produce Manager, 06/2000 - 07/2006 Dill’s Food City – City, STATE,
Assisted customers with produce questions and special orders.
Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Received produce deliveries and unloaded produce.
Trimmed, washed and bundled produce.
Trained and coached new team members.
Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Participated in quarterly inventory counts and conducted inventories.
Planned attractive displays and ensured all displays were replenished.
Ensured displays were replenished, rotated and culled several times daily.
Priced produce to achieve margin and sales goals while maintaining a competitive pricing profile.
Assessed, optimized and elevated operations to target current and expected demands.
Lead by example and took responsibility for all actions drive culture of performance excellence.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Provided clear, attractive and consistent signage.
Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
Drove consistent grocery sales with effective merchandising and promotions implementation.
Education and Training
High School Diploma: , Expected in 05/2000 - Franklin County High School - Carnesville, GA GPA:
: , Expected in - Athens Technical College - Athens, GA GPA:
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