Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Enthusiastic individual with superior skills working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Highly adaptable, dedicated to customer service and growth. Excited to begin a new challenge with successful team.

  • Excellent problem solver
  • Customer rapport
  • Product and service knowledge
  • Administrative support
  • Team management
  • Relationship development
  • Communications
  • Goal setting
Correctional Officer, 10/2015 - Current
State Of Indiana English, IN,
  • Instructed inmates on work details and transported to work sites.
  • Maintained correct physical head count at all times.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.
  • Attended regular trainings and maintained appropriate certifications.
  • Maintained daily logs of shift activity.
  • Safely transported inmates to and from work sites.
  • Inspected cells and conducted random searches of common areas.
  • Enforced resident behavior management protocols and wrote incident reports for infractions.
  • Supervised inmates during day-to-day activities.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Supervised inmates during meals, visits, recreation, telephone calls and shower time.
  • Maintained records and logs of man hours, materials and equipment used.
  • Transported inmates to and from work sites with optimal security procedures.
Assistant Manager, 05/2014 - 03/2015
Twice Daily Brentwood, TN,
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Evaluated employee performance and developed improvement plans.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Delegated daily tasks to team members to optimize team productivity.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Completed inventory audits to identify losses and project future demands.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Planned and prepared workflow schedules, delegating tasks for team.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
Zone Merchandise Supervisor, 07/2006 - 05/2014
Eataly Chicago, IL,
  • Developed and maintained effective activity schedule and zone compliance with established timeframes.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Planned and updated work schedules for optimal coverage of expected business needs.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Ensured compliance with government policies and implemented processes accordingly.
Produce Manager, 06/2000 - 07/2006
Dill’s Food City City, STATE,
  • Assisted customers with produce questions and special orders.
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Received produce deliveries and unloaded produce.
  • Trimmed, washed and bundled produce.
  • Trained and coached new team members.
  • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Participated in quarterly inventory counts and conducted inventories.
  • Planned attractive displays and ensured all displays were replenished.
  • Ensured displays were replenished, rotated and culled several times daily.
  • Priced produce to achieve margin and sales goals while maintaining a competitive pricing profile.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Provided clear, attractive and consistent signage.
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Drove consistent grocery sales with effective merchandising and promotions implementation.
Education and Training
High School Diploma: , Expected in 05/2000
Franklin County High School - Carnesville, GA
: , Expected in
Athens Technical College - Athens, GA

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School Attended

  • Franklin County High School
  • Athens Technical College

Job Titles Held:

  • Correctional Officer
  • Assistant Manager
  • Zone Merchandise Supervisor
  • Produce Manager


  • High School Diploma
  • Some College (No Degree)

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