Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dutiful Correctional Officer with 10 years of experience supervising inmate interactions for safety and compliance. Brings moral code and crisis-management techniques to maintain productive environment for rehabilitation. Focuses on individual security within all interactions with inmates and staff.

Skills
  • Occupational hazards and safety precautions
  • Excellent problem solver
  • Restraint techniques
  • Safety
  • Observation
  • First aid and CPR certified
Experience
03/2012 to Current Correctional Officer City Of Santa Ana, Ca | Santa Ana, CA,
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Instructed inmates on work detail and oversaw work-site transportation.
07/14 to Current Sales Floor Associate Petco | Arlington, TX,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Calculated pricing, applied discounts and collected payment to process transactions.
  • Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
  • Provided customers with unparalleled service and support.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Assisted in training of new hires on organizational procedures, policies and sales techniques.
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
  • Increased purchase totals by recommending additional items based on stated customer preferences and budget targets.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Assisted average of 75 customers per day in finding or selecting items.
10/08 to 03/12 Overnight Stocker Whole Foods | Miami Beach, FL,
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Picked up all boxes and related trash from sales floor.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Prepared products by adding tags and readying pallets for restocking.
  • Disposed of expired and overripe items to eliminate health risks.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Assessed floor displays to restock merchandise.
  • Assisted customers with product, promotion and policy information.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Checked shelves in department to determine replenishment needs.
  • Reviewed planograms and end cap placements to properly merchandise items.
  • Notified supervisor of spills for quick clean-up and remediation.
  • Leveraged lift equipment to pull items from stock and add shelves and bins.
  • Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
  • Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention.
  • Identified stock needs, replaced outdated stock and assembled products.
  • Assisted customers upon request in finding products or checked in warehouse for unstocked items.
  • Received, unloaded and documented incoming stock in warehouse and staged merchandise for easy retrievability.
  • Demonstrated expertise in knowing product locations, resulting in maximum satisfaction for searching customers.
  • Operated forklifts and hydraulic pallet jacks to move product loads to accurate locations.
  • Trained and supervised 10+ new employees and served as overnight stocking and warehouse lead.
Education and Training
Expected in 05/2004 High School Diploma | Palestine High School, Palestine, GPA:
Languages
Spanish:
Limited
Negotiated:

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Resume Overview

School Attended

  • Palestine High School

Job Titles Held:

  • Correctional Officer
  • Sales Floor Associate
  • Overnight Stocker

Degrees

  • High School Diploma

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