, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dutiful Correctional Officer with 10 years of experience supervising inmate interactions for safety and compliance. Brings moral code and crisis-management techniques to maintain productive environment for rehabilitation. Focuses on individual security within all interactions with inmates and staff.
Skills
Occupational hazards and safety precautions
Excellent problem solver
Restraint techniques
Safety
Observation
First aid and CPR certified
Experience
03/2012 to CurrentCorrectional OfficerCity Of Santa Ana, Ca | Santa Ana, CA,
Inspected cells and conducted random searches of common areas.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Detected potential threats and quickly defused conflicts.
Maintained clear and open communications with facility areas to support safe operations.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Supervised residents during meal distribution and intake, recreation time and work-site performance.
Applied non-violent response tools and physical restraint during problematic situations.
Enforced resident behavior management protocols and drafted incident reports for infractions.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
Instructed inmates on work detail and oversaw work-site transportation.
07/14 to CurrentSales Floor AssociatePetco | Arlington, TX,
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Built and maintained relationships with peers and upper management to drive team success.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Maintained current store, product and promotional knowledge to drive consistent sales.
Calculated pricing, applied discounts and collected payment to process transactions.
Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
Provided customers with unparalleled service and support.
Processed payments and maintained accurate drawers to meet financial targets.
Assisted in training of new hires on organizational procedures, policies and sales techniques.
Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
Increased purchase totals by recommending additional items based on stated customer preferences and budget targets.
Increased customer service feedback scores by delivering outstanding service to customers daily.
Offered coupons and special deals to increase quantity of customer spending.
Assisted average of 75 customers per day in finding or selecting items.
10/08 to 03/12Overnight StockerWhole Foods | Miami Beach, FL,
Removed product from boxes and placed on shelves according to merchandising guidelines.
Picked up all boxes and related trash from sales floor.
Reset merchandise throughout assigned section to give shelves and racks professional appeal.
Prepared products by adding tags and readying pallets for restocking.
Disposed of expired and overripe items to eliminate health risks.
Observed strict safety measures while stocking shelves to prevent falls and mishaps.
Assessed floor displays to restock merchandise.
Assisted customers with product, promotion and policy information.
Gathered assigned merchandise and transported to store floor locations using hand trucks.
Checked shelves in department to determine replenishment needs.
Reviewed planograms and end cap placements to properly merchandise items.
Notified supervisor of spills for quick clean-up and remediation.
Leveraged lift equipment to pull items from stock and add shelves and bins.
Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention.
Identified stock needs, replaced outdated stock and assembled products.
Assisted customers upon request in finding products or checked in warehouse for unstocked items.
Received, unloaded and documented incoming stock in warehouse and staged merchandise for easy retrievability.
Demonstrated expertise in knowing product locations, resulting in maximum satisfaction for searching customers.
Operated forklifts and hydraulic pallet jacks to move product loads to accurate locations.
Trained and supervised 10+ new employees and served as overnight stocking and warehouse lead.
Education and Training
Expected in 05/2004High School Diploma | Palestine High School, Palestine, GPA:
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