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Correctional Officer Resume Example

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LatriceNeal
Education and Training
08/2006
GED
Department of EducationCity
Certifications
  • Security G License
  • CPR & First Aid
  • SOCE Certified Correctional Officer
Experience
Correctional OfficerCompany Name | City, State06/2019 - Current
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with all facility areas to support safe operations.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Instructed inmates on work detail and oversaw work-site transportation.
  • Recommended further treatment strategies and diagnostic efforts for inmates.
  • Apprehended escapees safely while following proper techniques.
  • Performed warrant pick-ups and turnovers at other jails and prisons.
  • Contributed to treatment staffing team developing rehabilitative program for juveniles.
Correctional SergeantCompany Name | City, State04/2017 - 02/2019
  • Assigned daily tasks and responsibilities to employees and filled out daily work logs.
  • Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
  • Coordinated shakedowns to locate and remove unauthorized items.
  • Managed ~50 employees and supervised ~1200 offenders in high security prison facility.
  • Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
  • Supervised visitation and checked all visitors for proper identification and contraband.
  • Maintained order in building and on grounds of prison yard.
  • Supervised and made cell assignments.
  • Oversaw assigned court trips for jailers, maintaining security of staff and public at all times.
  • Monitored all disciplinary and medical lockups every 15 minutes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Correctional OfficerCompany Name | City, State04/2008 - 02/2019
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with all facility areas to support safe operations.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Recommended further treatment strategies and diagnostic efforts for inmates.
  • Instructed inmates on work detail and oversaw work-site transportation.
  • Apprehended escapees safely while following proper techniques.
  • Performed warrant pick-ups and turnovers at other jails and prisons.
  • Contributed to treatment staffing team developing rehabilitative program for juveniles.
Assistant ManagerCompany Name | City, State08/2006 - 02/2008
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Planned and prepared workflow schedules, delegating tasks for 20 member team.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
Sales AssociateCompany Name | City, State01/2004 - 08/2005
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Met merchandise processing standards and maintained organized and accessible work area.
Leasing ConsultantCompany Name | City, State02/2002 - 04/2004
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Conducted background checks on applicants.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Detailed application requirements and answered questions from prospective tenants.
  • Maintained accurate records of correspondence with and from tenants.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Tracked leads using CRM software and followed up with interested parties.
  • Received rent payments and tracked transactions in accounting software.
  • Checked rental eligibility by following company's verification process.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
  • Created and maintained newsletter to keep residents aware of upcoming events and activities.
Childcare ProviderCompany Name | City, State01/2002 - 01/2004
  • Sanitized high-touch surfaces, including toys and tables to maintain clean, safe environment.
  • Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
  • Assisted children in development of social, communication and problem-solving skills.
  • Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
  • Secured indoor and outdoor premises to protect children.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Discussed developments, behavior and concerns with parents or guardians.
  • Tidied up, washed hands and assisted children in bathroom.
  • Recorded behavior, food and medication dispensing information.
  • Developed and implemented age-appropriate lesson plans.
  • Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
  • Maintained safe, healthy and comfortable childcare environment.
  • Supervised circle time, free play, outside play and learning and developmental activities.
Collections SpecialistCompany Name | City, State05/2000 - 01/2002
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Received payment and posted to appropriate customer accounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Reviewed accounts to determine payment plan compliance.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Recorded information about customers' financial status and collections status efforts.
Call Center AgentCompany Name | City, State09/1998 - 03/2001
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed high-volume of inbound and outbound customer calls.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Corrected issues by giving agents targeted and highly constructive feedback.
Accomplishments
  • Averted a potential riot by effectively handling a confrontational situation with other corrections team members.
  • Completed extensive crisis prevention and intervention training programs.
  • Recognized as Employee of the Month for outstanding performance and team contributions (Circuit City, 2005)
  • Consistently maintained high customer satisfaction ratings.
  • Exceeded sales goals by an average of 20% (Blue Ocean, 2000)
Skills
  • Leadership skills
  • Cheerful and energetic
  • Interpersonal and written communication
  • Excellent communication skills
  • First aid certificate
  • Non-violent intervention
  • Occupational hazards and safety precautions
  • Behavioral disorders familiarity
  • Background checks
  • Issue escalation
  • Application processing
  • Sales and marketing aptitude
  • Recruitment and marketing techniques
  • Orientating and training
  • Product and service knowledge
  • Closing and contract negotiations
  • Training and development
  • Customer relations
  • Microsoft Office expertise
  • Administration
  • Inspections
  • Officer training
  • Job assignments
  • Body searches
  • Counseling techniques
  • Records maintenance
  • Security procedures
Summary

Dedicated and hardworking professional with abundant experience in law enforcement, management, and customer service. Skilled in team leadership, training and development, as well as development and implementation of programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals. Forward-thinker with proven history of leadership, planning and problem solving. Adept collaboration with all coworkers and employees to accomplish demanding objectives, motivate staff and organize resources.

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Resume Overview

School Attended

  • Department of Education

Job Titles Held:

  • Correctional Officer
  • Correctional Sergeant
  • Assistant Manager
  • Sales Associate
  • Leasing Consultant
  • Childcare Provider
  • Collections Specialist
  • Call Center Agent

Degrees

  • GED

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