Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights
  • High customer service standards
  • Devoted to data integrity
  • Strong problem solving ability
  • Telecommunications knowledge
  • Troubleshooting skills
  • Proficient with Microsoft Office Suite
  • Customer service management expertise
  • Dedicated to process improvement
Accomplishments

Received award for customer service recognition and ability to work well with the other team members.

Experience
04/2014 to 04/2015 Corporate Travel Agent / International & Domestic Aaa Mid-Atlantic | Sioux Falls, SD,
  • Created international and domestic air, car, hotel, limousines and rail reservations.
  • Responsible for creating profiles for new travelers.
  • Ticketed itineraries for corporate clients.
  • Handle incoming Internet requests for travel reservations.
  • Process and submit void, exchange, spoiled, prepaid, handwritten ticket logs and miscellaneous charge order reports to the Airlines Reporting Corporation.
  • Process paper tickets and itineraries for shipping to clients.
  • Direct billing of air, car and hotel reservations.
  • Contacted outside vendors for special request for clients.
  • Call and confirm prepaid ticket itineraries.
09/2013 to 04/2014 Liquor Sales Spec's Wines, Spirits And Fine Foods | City, STATE,
  • Described use and operation of merchandise to customers.
  • Placed special merchandise orders for customers.
  • Shared product knowledge with customers while making personal recommendations.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Worked as a team member to provide the highest level of service to customers.
  • Maintained friendly and professional customer interactions.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Informed customers about sales and promotions in a friendly and engaging manner.
07/2011 to 05/2012 Corporate Travel Agent / International & Domestic Ovation Travel | City, STATE,
  • Created international and domestic air, car, hotel, limousines and rail reservations.
  • Responsible for creating profiles for new travelers.
  • Ticketed itineraries for corporate clients.
  • Handle incoming Internet requests for travel reservations.
  • Process and submit void, exchange, spoiled, prepaid, handwritten ticket logs and miscellaneous charge order reports to the Airlines Reporting Corporation.
  • Process paper tickets and itineraries for shipping to clients.
  • Direct billing of air, car and hotel reservations.
  • Contacted outside vendors for special request for clients.
  • Call and confirm prepaid ticket itineraries.
2010 to 07/2010 Travel Agent ITC Travel | City, STATE,
  • Created international and domestic air, car, hotel, limousines and rail reservations.
  • Ticketed itineraries for Musicians and Bands world tours.
  • Handle incoming Internet requests for travel reservations.
  • Process and submit void, exchange, spoiled, prepaid, handwritten ticket logs and miscellaneous charge order reports to the Airlines Reporting Corporation.
  • Process paper tickets and itineraries for shipping to clients.
  • Direct billing of air, car and hotel reservations.
  • Contacted outside vendors for special request for clients.
  • Call and confirm prepaid ticket itineraries.
09/2007 to 07/2008 International Travel Agent American Express Travel - Home Agent | City, STATE,
  • Created international and domestic air, car, hotel, limousines and rail reservations.
  • Responsible for creating profiles for new travelers.
  • Ticketed itineraries for corporate clients.
  • Handle incoming Internet requests for travel reservations.
  • Direct billing of air, car and hotel reservations.
  • Contacted outside vendors for special request for clients.
  • Call and confirm prepaid ticket itineraries.
11/2003 to 09/2007 International Corporate Travel Agent Carlson Wagonlit Travel | City, STATE,
  • Created international and domestic air, car, hotel, limousines and rail reservations.
  • Responsible for creating profiles for new travelers.
  • Ticketed itineraries for corporate clients.
  • Handle incoming Internet requests for travel reservations.
  • Addressed customer service inquiries in a timely and accurate fashion.Properly directed inbound calls in phone queues to improve call flow.Recommended and helped customers select travel routes and airlines based on their needs.
  • Direct billing of air, car and hotel reservations.
  • Contacted outside vendors for special request for clients.

05/2001 to 05/2003 International Corporate Travel Agent Navigant International | City, STATE,
  • Created international and domestic air, car, hotel, limousines and rail reservations.
  • Responsible for creating profiles for new travelers.
  • Ticketed itineraries for corporate clients.
  • Handle incoming Internet requests for travel reservations.
  • Addressed customer service inquiries in a timely and accurate fashion.Properly directed inbound calls in phone queues to improve call flow.Recommended and helped customers select travel routes and airlines based on their needs.
  • Direct billing of air, car and hotel reservations.
  • Contacted outside vendors for special request for clients.


01/1997 to 05/2000 International Corporate Travel Agent DFW Tours | City, STATE,
  • Created international and domestic air, car, hotel, limousines and rail reservations.
  • Responsible for creating profiles for new travelers.
  • Ticketed itineraries for corporate clients.
  • Handle incoming Internet requests for travel reservations.
  • Addressed customer service inquiries in a timely and accurate fashion.Properly directed inbound calls in phone queues to improve call flow.Recommended and helped customers select travel routes and airlines based on their needs.
  • Direct billing of air, car and hotel reservations.
  • Contacted outside vendors for special request for clients.
Education
Expected in Oct 1997 Diploma | SABRE REservations System American Airlines Travel Academy, Ft Worth, TX GPA: Valedictorian - Perfect Attendance - Dean's List

Valedictorian - Perfect Attendance - Dean's List

Skills

Professional and friendly

Careful and active listener

Multi-tasking

Customer Service

Data Entry

Travel Booking

Travel Planning

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Computer Proficiency

Creative Problem Solving

Critical Thinking

Customer Needs Assessment

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resume Strength

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Resume Overview

School Attended

  • American Airlines Travel Academy

Job Titles Held:

  • Corporate Travel Agent / International & Domestic
  • Liquor Sales
  • Corporate Travel Agent / International & Domestic
  • Travel Agent
  • International Travel Agent
  • International Corporate Travel Agent
  • International Corporate Travel Agent
  • International Corporate Travel Agent

Degrees

  • Diploma

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