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Corporate Travel Agent / International & Domestic Resume Example

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CORPORATE TRAVEL AGENT / INTERNATIONAL & DOMESTIC
Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights
  • High customer service standards
  • Devoted to data integrity
  • Strong problem solving ability
  • Telecommunications knowledge
  • Troubleshooting skills
  • Proficient with Microsoft Office Suite
  • Customer service management expertise
  • Dedicated to process improvement
Accomplishments

Received award for customer service recognition and ability to work well with the other team members.

Experience
Corporate Travel Agent / International & Domestic 05/2014 to 05/2015 Carlson Wagonlit Travel Coppell, TX
  • Created international and domestic air, car, hotel, limousines and rail reservations.
  • Responsible for creating profiles for new travelers.
  • Ticketed itineraries for corporate clients.
  • Handle incoming Internet requests for travel reservations.
  • Process and submit void, exchange, spoiled, prepaid, handwritten ticket logs and miscellaneous charge order reports to the Airlines Reporting Corporation.
  • Process paper tickets and itineraries for shipping to clients.
  • Direct billing of air, car and hotel reservations.
  • Contacted outside vendors for special request for clients.
  • Call and confirm prepaid ticket itineraries.
Liquor Sales 10/2013 to 05/2014 Spec's Wines, Spirits and Fine Foods Plano, TX
  • Described use and operation of merchandise to customers.
  • Placed special merchandise orders for customers.
  • Shared product knowledge with customers while making personal recommendations.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Worked as a team member to provide the highest level of service to customers.
  • Maintained friendly and professional customer interactions.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Informed customers about sales and promotions in a friendly and engaging manner.
Corporate Travel Agent / International & Domestic 08/2011 to 06/2012 Ovation Travel Dallas, TX
  • Created international and domestic air, car, hotel, limousines and rail reservations.
  • Responsible for creating profiles for new travelers.
  • Ticketed itineraries for corporate clients.
  • Handle incoming Internet requests for travel reservations.
  • Process and submit void, exchange, spoiled, prepaid, handwritten ticket logs and miscellaneous charge order reports to the Airlines Reporting Corporation.
  • Process paper tickets and itineraries for shipping to clients.
  • Direct billing of air, car and hotel reservations.
  • Contacted outside vendors for special request for clients.
  • Call and confirm prepaid ticket itineraries.
Travel Agent 01/2010 to 08/2010 ITC Travel Addison, TX
  • Created international and domestic air, car, hotel, limousines and rail reservations.
  • Ticketed itineraries for Musicians and Bands world tours.
  • Handle incoming Internet requests for travel reservations.
  • Process and submit void, exchange, spoiled, prepaid, handwritten ticket logs and miscellaneous charge order reports to the Airlines Reporting Corporation.
  • Process paper tickets and itineraries for shipping to clients.
  • Direct billing of air, car and hotel reservations.
  • Contacted outside vendors for special request for clients.
  • Call and confirm prepaid ticket itineraries.
International Travel Agent 10/2007 to 08/2008 American Express Travel - Home Agent Houston, TX
  • Created international and domestic air, car, hotel, limousines and rail reservations.
  • Responsible for creating profiles for new travelers.
  • Ticketed itineraries for corporate clients.
  • Handle incoming Internet requests for travel reservations.
  • Direct billing of air, car and hotel reservations.
  • Contacted outside vendors for special request for clients.
  • Call and confirm prepaid ticket itineraries.
International Corporate Travel Agent 12/2003 to 10/2007 Carlson Wagonlit Travel Houston, TX
  • Created international and domestic air, car, hotel, limousines and rail reservations.
  • Responsible for creating profiles for new travelers.
  • Ticketed itineraries for corporate clients.
  • Handle incoming Internet requests for travel reservations.
  • Addressed customer service inquiries in a timely and accurate fashion.Properly directed inbound calls in phone queues to improve call flow.Recommended and helped customers select travel routes and airlines based on their needs.
  • Direct billing of air, car and hotel reservations.
  • Contacted outside vendors for special request for clients.
International Corporate Travel Agent 06/2001 to 06/2003 Navigant International Houston, TX
  • Created international and domestic air, car, hotel, limousines and rail reservations.
  • Responsible for creating profiles for new travelers.
  • Ticketed itineraries for corporate clients.
  • Handle incoming Internet requests for travel reservations.
  • Addressed customer service inquiries in a timely and accurate fashion.Properly directed inbound calls in phone queues to improve call flow.Recommended and helped customers select travel routes and airlines based on their needs.
  • Direct billing of air, car and hotel reservations.
  • Contacted outside vendors for special request for clients.
International Corporate Travel Agent 02/1997 to 06/2000 DFW Tours Dallas, TX
  • Created international and domestic air, car, hotel, limousines and rail reservations.
  • Responsible for creating profiles for new travelers.
  • Ticketed itineraries for corporate clients.
  • Handle incoming Internet requests for travel reservations.
  • Addressed customer service inquiries in a timely and accurate fashion.Properly directed inbound calls in phone queues to improve call flow.Recommended and helped customers select travel routes and airlines based on their needs.
  • Direct billing of air, car and hotel reservations.
  • Contacted outside vendors for special request for clients.
Education
Diploma: SABRE REservations System Oct 1997 American Airlines Travel Academy Ft Worth, TX GPA: Valedictorian - Perfect Attendance - Dean's List

Valedictorian - Perfect Attendance - Dean's List

Skills

Professional and friendly

Careful and active listener

Multi-tasking

Customer Service

Data Entry

Travel Booking

Travel Planning

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Computer Proficiency

Creative Problem Solving

Critical Thinking

Customer Needs Assessment

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Resume Overview

Companies Worked For:

  • Carlson Wagonlit Travel
  • Spec's Wines, Spirits and Fine Foods
  • Ovation Travel
  • ITC Travel
  • American Express Travel - Home Agent
  • Navigant International
  • DFW Tours

School Attended

  • American Airlines Travel Academy

Job Titles Held:

  • Corporate Travel Agent / International & Domestic
  • Liquor Sales
  • Travel Agent
  • International Travel Agent
  • International Corporate Travel Agent

Degrees

  • Diploma : SABRE REservations System Oct 1997

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