Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Highlights
High customer service standards
Devoted to data integrity
Strong problem solving ability
Telecommunications knowledge
Troubleshooting skills
Proficient with Microsoft Office Suite
Customer service management expertise
Dedicated to process improvement
Accomplishments
Received award for customer service recognition and ability to work well with the other team members.
Experience
04/2014 to 04/2015Corporate Travel Agent / International & DomesticAaa Mid-Atlantic | Sioux Falls, SD,
Created international and domestic air, car, hotel, limousines and rail reservations.
Responsible for creating profiles for new travelers.
Ticketed itineraries for corporate clients.
Handle incoming Internet requests for travel reservations.
Process and submit void, exchange, spoiled, prepaid, handwritten ticket logs and miscellaneous charge order reports to the Airlines Reporting Corporation.
Process paper tickets and itineraries for shipping to clients.
Direct billing of air, car and hotel reservations.
Contacted outside vendors for special request for clients.
Call and confirm prepaid ticket itineraries.
09/2013 to 04/2014Liquor SalesSpec's Wines, Spirits And Fine Foods | City, STATE,
Described use and operation of merchandise to customers.
Placed special merchandise orders for customers.
Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
Verified that all merchandising standards were maintained on a daily basis.
Informed customers about sales and promotions in a friendly and engaging manner.
07/2011 to 05/2012Corporate Travel Agent / International & DomesticOvation Travel | City, STATE,
Created international and domestic air, car, hotel, limousines and rail reservations.
Responsible for creating profiles for new travelers.
Ticketed itineraries for corporate clients.
Handle incoming Internet requests for travel reservations.
Process and submit void, exchange, spoiled, prepaid, handwritten ticket logs and miscellaneous charge order reports to the Airlines Reporting Corporation.
Process paper tickets and itineraries for shipping to clients.
Direct billing of air, car and hotel reservations.
Contacted outside vendors for special request for clients.
Call and confirm prepaid ticket itineraries.
2010 to 07/2010Travel AgentITC Travel | City, STATE,
Created international and domestic air, car, hotel, limousines and rail reservations.
Ticketed itineraries for Musicians and Bands world tours.
Handle incoming Internet requests for travel reservations.
Process and submit void, exchange, spoiled, prepaid, handwritten ticket logs and miscellaneous charge order reports to the Airlines Reporting Corporation.
Process paper tickets and itineraries for shipping to clients.
Direct billing of air, car and hotel reservations.
Contacted outside vendors for special request for clients.
Call and confirm prepaid ticket itineraries.
09/2007 to 07/2008International Travel AgentAmerican Express Travel - Home Agent | City, STATE,
Created international and domestic air, car, hotel, limousines and rail reservations.
Responsible for creating profiles for new travelers.
Ticketed itineraries for corporate clients.
Handle incoming Internet requests for travel reservations.
Direct billing of air, car and hotel reservations.
Contacted outside vendors for special request for clients.
Call and confirm prepaid ticket itineraries.
11/2003 to 09/2007International Corporate Travel AgentCarlson Wagonlit Travel | City, STATE,
Created international and domestic air, car, hotel, limousines and rail reservations.
Responsible for creating profiles for new travelers.
Ticketed itineraries for corporate clients.
Handle incoming Internet requests for travel reservations.
Addressed customer service inquiries in a timely and accurate fashion.Properly directed inbound calls in phone queues to improve call flow.Recommended and helped customers select travel routes and airlines based on their needs.
Direct billing of air, car and hotel reservations.
Contacted outside vendors for special request for clients.
05/2001 to 05/2003International Corporate Travel AgentNavigant International | City, STATE,
Created international and domestic air, car, hotel, limousines and rail reservations.
Responsible for creating profiles for new travelers.
Ticketed itineraries for corporate clients.
Handle incoming Internet requests for travel reservations.
Addressed customer service inquiries in a timely and accurate fashion.Properly directed inbound calls in phone queues to improve call flow.Recommended and helped customers select travel routes and airlines based on their needs.
Direct billing of air, car and hotel reservations.
Contacted outside vendors for special request for clients.
01/1997 to 05/2000International Corporate Travel AgentDFW Tours | City, STATE,
Created international and domestic air, car, hotel, limousines and rail reservations.
Responsible for creating profiles for new travelers.
Ticketed itineraries for corporate clients.
Handle incoming Internet requests for travel reservations.
Addressed customer service inquiries in a timely and accurate fashion.Properly directed inbound calls in phone queues to improve call flow.Recommended and helped customers select travel routes and airlines based on their needs.
Direct billing of air, car and hotel reservations.
Contacted outside vendors for special request for clients.
Education
Expected in Oct 1997Diploma | SABRE REservations SystemAmerican Airlines Travel Academy, Ft Worth, TXGPA: Valedictorian - Perfect Attendance - Dean's List
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Target Job
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School Attended
American Airlines Travel Academy
Job Titles Held:
Corporate Travel Agent / International & Domestic
Liquor Sales
Corporate Travel Agent / International & Domestic
