Administrative office support with professional customer service experience. Motivated team player with the ability to develop long lasting relationships. Challenging, universal team player who works well independently and with others in completing multiple tasks and problem solving in a fast paced environment. Above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Accounts Payable & Recievable
Records & Database Management
Experience in Excel, Access, Word, Power Point, Quick books, Windows, Outlook and Internet
Office Organization & Administration
Energetic and enthusiastic
Telephone & Front Office Reception
Strategic sales knowledge
Creative problem solver
Exceptional communication skills
Corporate Travel Agent, 05/2010 to 08/2012 American Express Business Travel – Omaha, NE
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Exceptional customer retention
Communicated clearly and used good listening skills.
Independently made decisions for client in an emergency situation in a timely manner.
Customer satisfaction at 99%.
Accurately documented accounts
Met or exceeded service and quality standards
Customer Service Representative, 09/2009 to 02/2010 Payflex Systems USA, Inc – Omaha, NE
Educated member on forms, documentation, laws and regulations.
Sorted and processed electronic faxes and emails.
Confirm and verifying that claims were complete.
Customer Service Representative, 06/2009 to 09/2009 West Corporation – Omaha, NE
Processed Refunds, loaded gift cards, investigated fraudulent gift cards and took customer complaints.
Updated customer accounts, created templates and preformed basic office duties.
Prioritized and organized case urgency.
Team player with multiple functions.
Sales and Service Associate, 01/2008 to 02/2009 Qwest Communication – Omaha, NE
Learned, referenced and applied product knowledge information.
Asked open-ended questions to assess customer needs.
Achieved sales goals and service performance requirements.
Consistently hit and exceeded sales goals by 20%.
Recommended merchandise to customers based on their needs and preferences.
Customer Service Associate, 01/2007 to 01/2007 Oriental Trading Co – Omaha, NE
Processed phone orders purchasing holiday items form a catalog.
Protected the credit and privacy of our customers by following strict rules and regulations.
Addressed and resolved customer product complaints empathetically and professionally.
Real Estate Sales Professional, 01/2006 to 01/2007 Coldwell Banker Residential Brokerage – Vista, CA
Represented and provided full range of real estate services including mortgage, tile and relocation.
Used Internet marketing (websites and email), local advertising, sponsor ships, direct mail, newsletters, telemarketing, educational forums, and social networking (both virtual and in-person) to build business.
Researched local markets and implemented different strategies for negotiating the sale.
Certified expert in new construction, property management, resale, and niche properties.
Property Manager/Office Manager, 04/2004 to 08/2007 Oceana Resales and Rentals – Oceanside, CA
Accounts payable and receivable and made deposits.
Front office receptionist, greeted
customers and answered multi-line phone system.
Maintained and managed client accounts, rental agreements, data base and filling system.
Presented property to prospective tenants.
Go to person for technology.
Integrated new software programs and streamlined filing system for efficiency.
Created marketing material and updated company website.
Verified that all customer complaints were handled promptly and appropriately.
Assistant Office Manager, 01/2002 to 01/2004 The Bejoca Co – Fallbrook, CA
Accounts payable and accounts receivable, payroll and general front office.
Maintained small network, restructured data base, accounting system and maintained all accounts.
Received recognition and bonuses for a job well done.
Recorded and filed employee benefit, salary and annual evaluation information.
Real Estate Law, Real Estate Finance, 2006 Executive Programs - Oxnard, CA
Real Estate Principles and Practice, 2005 Palomar College - San Marcos, CA
MS Word, Access, Excel, Power Point and Outlook, 2004 Workforce Development - Oceanside, CA
Computer Science, 2001 Regional Occupational Program - Lake Elsinore, CA
GED: General Education, 1986 Vista High School - Vista, CA