Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary
Versatile customer relations professional with experience in resolving complex and escalated client issues. Experienced in building rapport, positive relationships and loyalty through strong communication, interpersonal and conflict resolution skills. Seasoned project and team leader offering over 15 years of success conducting training, monitoring progress and maintaining records. Hardworking and dependable with forward-thinking approach.
Skills
- Coaching skills
- Schedule Coordination
- Planning abilities
- Project management expertise
- Negotiation
Education
Belhaven University Jackson, MS Via (Atlanta GA), Expected in 12/2014 ā ā Bachelor of Science : Health Administration - :
Work History
Mistras Group - Corporate Office Administrator
Prudhoe Bay, AK, 11/2019 - 03/2020
Prudhoe Bay, AK, 11/2019 - 03/2020
- Supported IT, Finance and Human Resource managers with proactive correspondence management, document coordination and customer relations.
- Monitored invoices and backup documentation for proper authorization.
- Participated actively in planning and executing company events.
- Managed contract and price negotiations with office vendors and service providers.
- Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.
- Reconciled account files and produced monthly reports to keep Facilities Manager informed about office operations.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
- Interacted with customers by phone, email or in-person to provide information managing over 75 calls daily
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Trained new employees on administrative procedures, company policies and performance standards.
- Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration.
- Delivered clerical support by handling range of routine and special requirements.
Avidxchange - Senior project manager advisor
Salt Lake City, UT, 12/2016 - 03/2018
Salt Lake City, UT, 12/2016 - 03/2018
- Analyzed progress of projects and maintained current records with latest information.
- Identified issues of special importance in need of extra attention and .
- Updated Employee Handbooks aligning corporate best practices
- Streamlined and monitored quality programs to alleviate overdue compliance activities resulting in increased efficiency by 20%
- Increased operational efficiency by 15% developing improved filing systems for confidential client records and report
- Advised clients on various elements of project and offered support to quickly resolve issues.
- Planned and delivered training workshops on topics such as Health and Wellness initiatives
- Provided continuous quality improvement initiatives and breakout training sessions for approximately 50 team members
Parent To Parent Of Georgia - Coordinator of Volunteers
City, STATE, 04/2012 - 11/2016
City, STATE, 04/2012 - 11/2016
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Reviewed work prepared by volunteers and represented volunteers at weekly meetings.
- Coordinated logistics of scheduling, supplying and transporting volunteers.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Referred families to shelters, legal resources and educational programs.
- Worked with senior case managers to coordinate team development activities and trainings.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Oversaw training and mentoring of up to 35 new team members each quarter
- Managed 60-75 calls daily
Voicelink, Inc - Customer Care Representative
City, STATE, 01/2006 - 02/2011
City, STATE, 01/2006 - 02/2011
- Achieved long-term business objectives by analyzing customer feedback for process improvements.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated timely responses to online customer communication and researched complex issues.
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Developed client rapport by promptly processing requests and resolving financial discrepancies.
- Communicated with customers to assess and address individual needs, providing timely and quality support
- Maintained 96% conversion rate on turning incoming calls into scheduled appointments with qualified applicants.
- Described and explained details about product options to inform customers and guide purchasing decisions.
- Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
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Resume Overview
School Attended
- Belhaven University
Job Titles Held:
- Corporate Office Administrator
- Senior project manager advisor
- Coordinator of Volunteers
- Customer Care Representative
Degrees
- Bachelor of Science
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