Goal-oriented business professional with 10 + years of experience aligning organizational objectives with those of management and employees throughout designated business units. Proven ability in collaborating with executives and management leveraging organizational capabilities to facilitate efficient and streamlined office operations within team-based environments. Successful track record of developing and implementing new policies, process improvements, maximizing efficiency, strengthening corporate cultures while actively contributing to corporate initiatives. Promotes stimulating and interactive learning environments encouraging participation and individual engagement.
Skills
Microsoft Office Suite, Workday, PeopleSoft
Project Management
Risk & Control
Negotiation Leadership
Organizational Change
Training Facilitation
Development Design
Process Improvement
Standard Operating Procedure
Leading Initiatives
Employee Engagement
Sales and Marketing
Quality Assurance
COVID19 Contact Tracing Certification
Education
Belhaven UniversityJackson, MS (Atlanta Campus), Expected in 05/2017 – –Master of Science:Business Leadership (Human Resource Management) - GPA:
Belhaven UniversityJackson, MS (Atlanta Campus), Expected in 05/2014 – –Bachelor of Science:Health Administration - GPA:
Provided direct assistance of office activities to various levels of leadership enabling accurate forecasting, planning, and proactive decision-making.
Assisted Facilities manager with headquarters office-wide safety and evacuation initiatives.
Coordinated communications, financial processing, registration, database analysis and other administrative functions.
Supported logistics planning for corporate level initiatives, meetings, special events, corporate boardroom accommodations, agenda preparation, and multi-level calendar maintenance for C-Suite executives.
Managed up to 60 client and consumer calls per day for various divisions within corporation.
Managed contract and price negotiations with office vendors and service providers.
Bridge Atlanta Medical Center - Senior Project Manager Advisor Intern City, STATE, 04/2016 - 10/2019
Pooled talent and insight by leveraging collaborative decision-making on workforce planning and organizational design advisement with Senior leadership team to guarantee adequate supply of skills, knowledge, and experience, achieving strategic objectives effectively.
Recognized by Senior leadership for superior one on one coaching, team building attributes, and critical thinking strategies that guaranteed compliance and quality assurance resulting in enhanced employee performance, cross-departmental effectiveness, process improvements, and LPT (lost productive time) 15% increased organizational goals and objectives
Promoted health coverage to all community members, including poor and under-served populations within local communities and school by coordinating community Health Fair outreach, which resulted in improved healthcare outcomes.
Maintained database of 2,500 volunteers, practitioners, and providers.
Healthcare best practices, patient safety compliance, provider and practitioner credentialing, which reduced updating errors and increased consistency 12% increase
Reduced organization and individual risk by prepared compliance protocol for Joint Commission visits, not limited to core competencies, organizational integrity, practitioner evaluations.
Led projects and analyzed data to identify opportunities for improvement 20% increase
Parent To Parent Of Georgia - Local Guide Navigator City, STATE, 01/2012 - 11/2015
Hosted Parent to Parent of GA.
Offered outreach materials and client referrals to sponsors and participating Metro Atlanta agencies creating distinct value promoting increased customer loyalty and decreased reputational risks in crises.
Facilitated parent-led volunteer networks promoting diversity and inclusion among individuals with special needs by providing opportunities for recreation, education, socialization to enhance skill acquisition and generalization, resulting in increased achievement of Individual Educational Plan goals.
Protected and promoted people's rights by presenting trending issues and advocating for legislation before Georgia legislators and legislative committees.
Increased local school system, volunteer, and parent engagement by 12% annually promoting face to face seminars and virtual webinars.
Hosted community events to expand program reach and made recommendations for process improvements that resulted in improved company reputation.
Voice Link, Inc - Customer Product Support Corporate Trainer City, STATE, 03/2000 - 12/2009
Offered direct orientation and training to employees and commercial Business to Business establishments using multiple telecommunication platforms, speeding up operational productivity, and avoiding time/money consuming mistakes, resulting in reduced company costs.
Negotiated contracts with clients while guaranteeing service agreement compliance post-sales to maximize financial and operational performance and minimize risks.
Spearheaded cross-departmental quality assurance and compliance task team responsible for recovering over 200,000 net revenue sales.
Realized cost savings by adopting VoIP database back-up on special projects in partnership with systems manager.
Maintained 100% customer satisfaction by conducting customer surveys and distribution of promotional materials to potential customers positive outcomes 5% increase.
Served as client and employee quality assurance liaison, therefore improving development and testing processes to prevent product defects from arising.
Improved sales, productivity, and teamwork by maintaining client rapport post-sales.
Customized programming telecommunications systems, programming company directories, and recording corporate bulletins such as major real estate companies, local and national businesses, thus optimizing organizational growth and efficiency.
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