Goal-oriented business professional with 10 + years of experience aligning business objectives with those of management and employees throughout designated business units. Proven ability in collaborating with executives and management and leveraging organizational capabilities to facilitate well-run and streamlined office operations. Track record of developing and implementing new policies, improving processes, maximizing efficiency, strengthening corporate cultures, recruiting top talent, and actively contributing to large corporate initiatives. Demonstrate a record of success, creating stimulating and interactive learning environments, encouraging participation and individual contributions.
Skills
Microsoft Office Suite PeopleSoft Workday HR Information Systems
Project Management Risk & Control *Negotiation Leadership *Organizational Change Training Facilitation* Learning & Development Design *HR Employee Relations Corrective Action Plans *Analysis Procedure *Creation Process *Improvement Standard Operating *Procedure Creation Requirements Documentation *Multiple Calendar Management *Leading Initiatives *Employee Engagement *Key Performance Indicators *Compliance *People Management
Work History
Corporate Office Administrator, 11/2019 - 03/2020 Mistras Group – Burr Ridge, IL,
Reported on daily office activities to help various levels of leadership forecast dynamic conditions and make proactive decisions.
Assisted Facilities manager with headquarters office-wide safety and evacuation initiatives
Coordinated communications, financial processing, registration, database analysis and other administrative functions.
Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance including C-Suite executives
Managed up to 60 consumer calls per day
Senior Project Manager Advisor, 04/2016 - 10/2019 Bridge Atlanta Medical Center – City, STATE,
Pooled talent and insight by leveraging collaborative decision-making on workforce planning and organizational design advisement with Senior leadership team to guarantee adequate supply of skills, knowledge, and experience, achieving strategic objectives effectively
. • Recognized by Senior leadership for superior one on one coaching, team building attributes, and critical thinking strategies that guaranteed compliance and quality assurance resulting in enhanced employee performance, cross-departmental effectiveness, process improvements, and LPT (lost productive time).
• Spearheaded cross-departmental quality assurance and compliance task team responsible for recovering over 200,000 net revenue sales.
• Promoted health coverage to all community members, including poor and under-served populations within local communities and school by coordinating community Health Fair outreach, which resulted in improved healthcare outcomes.
• Maintained database of 2,500 volunteers, practitioners, and providers with Healthcare best practices, patient safety compliance, provider and practitioner credentialing, which reduced updating errors and increased consistency.
• Reduced organization and individual risk by prepared compliance protocol for Joint Commission visits, not limited to core competencies, organizational integrity, practitioner evaluations.
Local Guide, 01/2012 - 11/2015 Parent To Parent Of Georgia – City, STATE,
• Hosted Parent to Parent of GA community events to expand program reach and made recommendations for process improvements that resulted in improved company reputation.
• Offered outreach materials and client referrals to sponsors and participating Metro Atlanta agencies creating distinct value promoting increased customer loyalty and decreased reputational risks in crises.
• Facilitated parent-led volunteer networks promoting diversity and inclusion among individuals with special needs by providing opportunities for recreation, education, socialization to enhance skill acquisition and generalization, resulting in increased achievement of Individual Educational Plan goals.
• Protected and promoted people's rights by presenting trending issues and advocating for legislation before Georgia legislators and legislative committees.
Increased local school system, volunteer, and parent engagement by 12% annually promoting face to face seminars and virtual webinars
Customer Product Support Corporate Trainer , 03/2000 - 12/2009 VoiceLink, Inc. – City, STATE,
Offered direct orientation and training to employees and commercial Business to Business establishments using multiple telecommunication platforms, speeding up operational productivity, and avoiding time/money consuming mistakes, resulting in reduced company costs.
• Negotiated contracts with clients while guaranteeing service agreement compliance post-sales to maximize financial and operational performance and minimize risks.
• Realized cost savings by adopting VoIP database back-up on special projects in partnership with systems manager.
• Maintained 100% customer satisfaction by conducting customer surveys and distribution of promotional materials to potential customers; positive outcomes 5% increase.
• Served as client and employee quality assurance liaison, therefore improving development and testing processes to prevent product defects from arising.
• Improved sales, productivity, and teamwork by maintaining client rapport post-sales.
• Customized programming telecommunications systems, programming company directories, and recording corporate bulletins such as major real estate companies, local and national businesses, thus optimizing organizational growth and efficiency.
Education
Master of Science: Business Leadership (Human Resource Management), Expected in 05/2017 - Belhaven University - Jackson, MS (Atlanta Campus), GPA:
Professional Development
Northwestern University Law in the Time of COVID (Human Resources
Strategies for the Workplace) 2021
John Hopkins University COVID19 Contact Tracing Certification 2020
Ambition in Motion Graduate Student Mentor 2018-2019
Member Sigma Beta Delta International Business Honor Society 2017
Bachelor of Science: Health Administration, Expected in 12/2014 - Belhaven University - Jackson, MS (Atlanta Campus), GPA:
Member of Alpha Sigma Lambda Business Honor Society 2014
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