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corporate housing specialist resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Tenacious Corporate Housing Specialist and Project Coordinator with at least 10 year of experience in several aspects of the housing field. Personable and committed to maintaining positive communications and relationships with clients, property managers, landlords, vendors, and housing agencies. Expert in providing housing coordination services, dedicated to providing exceptional support the company and clients. Excellent case management, record-keeping and problem-solving capabilities. Organized and highly dependable candidate successful at managing multiple priorities with a consistently positive attitude. Eagerness to learn and excel in a new role and provide strong support for the team!

Skills
  • Goal-oriented, dedicated, detail-oriented, self-starter, team-player, punctual, professional and friendly
  • Fast-learner who implements new knowledge immediately, consistently and effectively
  • Excellent customer service management
  • Excellent written and verbal communication skills
  • Effective and creative problem resolution skills
  • Ability to work under stress and maintain high level of detail while multi-tasking
  • Bilingual in English and Bulgarian fluently; beginner in several others
  • Extensive knowledge of Microsoft-based applications: Word, Excel, Outlook, Power Point, as well as Oscar, Siebel, OTIS, and Cisco
  • Excellent at building strong relationships
Work History
Corporate Housing Specialist, 07/2015 - Current
Internet Brands, Inc. San Francisco, CA,
  • Establishing contact with transferees to determine their temporary housing needs and secure the most suitable option for their temporary housing stay. Providing policy counseling where needed to ensure transferee needs align with client approvals.
  • Managing up to 90 files at a time and successfully ensuring a high level of service and experience.
  • Providing ongoing customer service on existing reservations; resolving maintenance issues and obtaining proper approvals from Relocation Counselor and client contacts for extensions or additional housing items as needed.
  • Lead Specialist on several key accounts such as Apple, Comcast, Amgen, JPMC, and currently Intel.
  • Proficient in full inventory management process from sourcing leasing opportunities, to pricing, to securing housing, vendor scheduling for unit set up, and managing tenancy for inventory units throughout the US.
  • Performing regular audits with expense management/billing to ensure billing accuracy and payment processing thorough file post arrival and post-departure.
  • Running various client reports on a regular basis and providing temporary housing estimates and potential availability upon request.
  • Supporting with special projects at Account Manager’s request.
  • Consistently providing a high level of customer satisfaction. Keeping Account Manager abreast of all issues/problems, consulting for best resolution, and identifying areas for process and service level improvement.
  • Excellent at building and maintaining strong partnerships with internal contacts, clients, Corporate Housing Providers, and vendors.
Client Services Representative, 07/2013 - 07/2015
Oakwood Worldwide City, STATE,
  • Dedicated team-player on SIRVA (DJ Knight, PwC, Apple, Intel) accounts
  • Effectively contributed in growing SIRVA account 40% year-over-year since 2014
  • Performed needs assessments with clients to assure each sales opportunity captured appropriate Critical to Service metrics
  • Created reservations and ensure completion of reservation paperwork; provided guest arrival information and handled all service requests in a timely manner
  • Anticipated client needs and provided creative and focused solutions to ensure a smooth transition for transferees
  • Coordinated with all internal departments to ensure successful transferee experience
  • Consistently forecasted and provided new ideas to management to guarantee process improvement for better client service.
Project Coordinator/Property Manager, 04/2008 - 05/2010
TMA - Affinity Corporation City, STATE,
  • Coordinated design/build process for commercial projects (Mercedes-Benz, Saks 5th Ave, Tellabs, Nordstrom, Ross Dress-For-Less, etc.) from start to finish
  • Produced Construction Documents for all company projects and coordinated all contractors for jobs
  • Facilitated client meetings, distributed project tasks within office
  • Created new office filing system for easier project location and information organization
  • Scheduled travel for company architects and contractors to project sites throughout the country
  • Drew up contracts for construction projects and professional partners/clients
  • Managed property owned by company – maintained operational facilities attractive to potential tenants by managing regular maintenance, repairs, and capital improvement projects.
Education
: , Expected in
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University of Illinois At Chicago (School of Architecture) - Chicago, IL,
GPA:
Status -
High School Diploma: , Expected in 06/2003
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East Leyden High School - Franklin Park, IL,
GPA:
Status -
Certifications
  • Certified Corporate Housing Provider with CHPA since June 2018
,

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Resume Overview

School Attended

  • University of Illinois At Chicago (School of Architecture)
  • East Leyden High School

Job Titles Held:

  • Corporate Housing Specialist
  • Client Services Representative
  • Project Coordinator/Property Manager

Degrees

  • Some College (No Degree)
  • High School Diploma

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