Corporate Director resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Executive Profile
Human Resources Professional skilled in leadership, management, training, safety, strategic planning, written and oral communications, project management, budgeting and financial analysis, research, human resource law, recruitment, conflict resolution, negotiations, compensation/salary administration, manufacturing operations, employee relations, labor relations and union contract negotiations, and benefits administration. Industry experience in manufacturing, corrections, transportation, and food services improving employee engagement, development, retention, performance, and safety resulting in increased profits, customer service and employee morale. Designed and created corporate training department due to acquisition of larger company, establishing standard operations procedures for all company positions called "The One Best Way. Successfully recruited key management and executive positions in compliance with Civil Rights Act of 1965. In cooperation with Quality Control/Assurance, created reports and meetings that created focused and relevant trainings based upon customer requests and needs, as well as in an effort to reduce Manufacturing defect generation. Improved employee performance by implementing a daily grading system, which allowed supervisor immediate and daily interaction and feedback with employees and ultimately led to rapid concentration on performance issues. Proficient in the use of HRIS systems (JD Edwards), Taleo, Kronos, Performance Management Database System, Talent Management System, employee portal, IBM Cognos - Affirmative Action Database, and Outlook.
Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Core Accomplishments
  • Implemented Management Academy which included monthly "Lunch and Learns" for supervisory staff and development of a curriculum for management training utilizing and implementing e-learning.
  • Negotiated company's first union contract with United Steel Workers regarding benefits, wages, and work conditions.
  • Reduced the company's economic liability to the Union by approximately $300,000.
  • Renegotiated health care benefits and reduced cost by one million dollars by initiating self-funded Insurance Program along with additional ancillary benefits.
  • Represented Quality Steel as primary contact with OSHA after a workplace fatality, and was instrumental in getting the penalty reduced 40%.
  • Ensured company compliance with American with Disabilities Act, Equal Employment Opportunity Act, Family Medical Leave Act, Uniformed Services Employment and Reemployment Act.
  • Increased employee engagement by creating and managing "Buck-A-Day" (Bad Idea) cost savings program, "Perfect Attendance Award," "Get Serious About Safety," "Years of Service Awards," and the "One a Day Reward Program." Established a compensation system based on the Management-by-objective approach to compensation.
  • This system encouraged employees of lower skill sets to move to more challenging, demanding job fields and receive compensation based solely on efficiency and value addition to the company.
Professional Experience
Corporate Director, 05/2013 - Current
Advantage Xpo Alexandria, MN,
  • Confer with Corporate and Facility management and conduct surveys to identify training needs based on projected production processes, changes, and other factors related to the management of a multi-unit manufacturing company.
  • Train Facility Personnel, Safety, and Training Managers as well as supervisors in techniques and skills for training employees.
  • Evaluate Personnel, Training and Safety Manager's performance and the effectiveness of training programs, providing recommendations for improvement.
  • Monitor progress and compliance with training initiatives using LMS software.
  • Maintain and apply knowledge of current OSHA, State OSHA, and Company safety policies, regulations, and industrial processes for multi-unit manufacturing establishment.
  • Recommend process and product safety features to reduce employees' exposure to chemical, physical, and biological hazards.
  • Inspect facilities, machinery, and safety equipment to identify and correct potential hazards, and to ensure safety regulation compliance.
  • Review plans and specifications for construction of new machinery or equipment to determine whether all safety requirements have been met.
  • Review findings from accident investigations, facilities inspections, or environmental testing in an effort to determine root causes and course of action for hazard abatement and preventive measures.
  • Company received a reimbursement of premium totaling $247,333.55 from The Ohio Bureau of Workers' Compensation for reduction of workplace injuries.
  • Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes for multi-unit Manufacturing Corporation.
  • Perform difficult staffing duties, including development of understaffing, conflict resolution, terminations, and administering disciplinary procedures.
Human Resources Manager, 05/2012 - 05/2013
Advantage Xpo Dallas, TX,
  • Developed, implemented, and coordinated policies and programs in the area of human resource administration.
  • Provided facility leadership in employee benefits, employee relations, safety and health, wage and salary administration, performance management, and employment, which includes recruiting, placement, and orientation.
  • Facility's designated EEO Coordinator, responsible for implementing and administering the Affirmative Action Plan.
  • Coordinated OFCCP audit review process in partnership with corporate HR Compliance department.
  • Maintained facility's Adverse Impact Liability exposure costs to $0 for most recent plan year.
  • ACA compliance score - 100%, Operations Audit compliance score - 95.5%.
  • Developed, implemented and maintained an on-going recruiting program such as Job for Vets, Win Job Center, local Universities and Colleges, career fairs etc., for staffing needs of the facility.
  • Maintained community presence for recruitment to include coordination with local, state, and federal job placement agencies.
  • Managed the formal internal employee grievance and discipline processes.
  • Reduced 1st step employee grievances by 25% from prior Year.
  • Increased HR presence in all buildings and department throughout the facility.
Human Resources Manager, 09/2005 - 05/2012
Biolife Watauga, TX,
  • Developed and applied personnel procedures, policies, and practices; personnel file maintenance; recruiting programs; employee relations, staff training and development; ensuring compliance with corporate wage and salary program; employee benefit programs.
  • Served as Plant Manager in absence of Plant Manager as well as, assisted the Plant Manager in the day to day operations of manufacturing plant.
  • Established a compensation system based Management-by-objective approach to compensation.
  • This system encouraged employees with lower skill sets to move to more challenging, demanding job fields and receive compensation based solely on efficiency and value addition to the company.
  • It also established a pay grade system.
Area Supervisor, 12/2003 - 09/2005
Florida/Mississippi Blimpie International Inc City, STATE,
  • Maintained patron satisfaction by monitoring, evaluating, and auditing food, beverage, and customer service; and initiated improvements; built relationships with preferred patrons, and grew territory by adding seven new restaurant units, which added $2.1 million to company sales.
  • Met restaurant financial objectives by developing financing; establishing banking relationships; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks.
Master of Business Administration: Human Resources, Expected in 2012
Ashford University - Clinton, IA
Human Resources
Bachelor of Science: Environmental Health, Expected in 2001
Mississippi Valley State University - Itta Bena, MS
GPA: Cum Laude
Environmental Health Cum Laude
Labor Relations and Negotiation Bruce Lillie Law Firm 2013 Lean-Office Training Kepner Trego, Indianola, MS 2009 Lean/Six Sigma White Belt Certificate Lawrence: , Expected in 2009
Technological University - Southfield, MI
Lean/Six Sigma Green Belt Certificate Lawrence: , Expected in 2010
Technological University - Southfield, MI
Microsoft Excel Training Certification: , Expected in 2007
Mississippi Delta Community College - Indianola, MS
30-hour Safety Orientation for Managers Mississippi: , Expected in 2009
PHR Prep Course Mississippi Delta Community College State University - Indianola Starkville, MS
Leadership Bolivar County, Youth Leadership Program Cleveland, MS-Bolivar County Chamber of Commerce 2010 Robotic Programming Training Fanuc Robotics
ACA, approach, auditing, banking, benefits, budgets, conflict resolution, customer service, employee relations, features, financing, financial, human resource, HR, Labor Relations, Leadership, Law, machinery, Microsoft Excel, Office, Win, Negotiation, organizational, performance management, Personnel, policies, processes, Programming, progress, recruiting, recruitment, Robotic, Robotics, Safety, sales, Six Sigma, staff training, staffing, strategic, training programs, training employees
Professional Affiliations
Member of Society for Human Resources Management Member of Delta Society for Human Resources Management Member of Cleveland Bolivar County Chamber of Commerce Member of the Mississippi Delta Community College Vocational Education Advisory Committee Member of Coahoma Community College Vocational Education Advisory Committee Member of Omega Psi Phi Fraternity Inc. Member of Beta Kappa Chi Honorary Scientific Society Member of Bolivar County Workplace Wellness Committee Member of Improved Benevolent and Protected Order of Elks of the World Founder and Managing Partner of First Class Business Solutions LLC. Co-Founder of EPR Financial Services LLC. Lean/Six Sigma Green Belt

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Ashford University
  • Mississippi Valley State University
  • Technological University
  • Technological University
  • Mississippi Delta Community College
  • PHR Prep Course Mississippi Delta Community College State University

Job Titles Held:

  • Corporate Director
  • Human Resources Manager
  • Human Resources Manager
  • Area Supervisor


  • Master of Business Administration
  • Bachelor of Science
  • Labor Relations and Negotiation Bruce Lillie Law Firm 2013 Lean-Office Training Kepner Trego, Indianola, MS 2009 Lean/Six Sigma White Belt Certificate Lawrence
  • Lean/Six Sigma Green Belt Certificate Lawrence
  • Microsoft Excel Training Certification
  • 30-hour Safety Orientation for Managers Mississippi

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: