Experienced Infrastructure Engineer/Systems Administrator with comprehensive experience in installing, managing and monitoring IT systems and infrastructure builds, decommissions, incident resolution, as well as, planning, installation and execution of asset tracking system and relevant SOP's for government and customer assets in an enterprise level data centers and many off site government installations.
Skills
Secret Security Clearance
Desktop and laptop repair
Internal components installation
Software libraries maintenance
Storage hardware architecture
Enterprise applications
System upgrades
Remote access technology
Excellent communication skills
Audio and video systems
Telecommunications specialist
Network connectivity knowledge
Project management
Mobile data devices installation
Routing protocols knowledge
Anti-virus software
Customer requirement prioritization
Project documentation
Workflow analysis
Risk management
Process implementation
Hardware documentation
New employee mentoring
Network maintenance
Enterprise technologies
Excellent diagnostic skills
Education
New River Community CollegeDublin, VAExpected in – –Associate of Applied Science: - GPA:
Western Governors UniversitySalt Lake City, UTExpected in 03/2024 – –Bachelors of Information Technology:Information Technology - GPA:
Pear Blossom PrivatePear Blossom, CAExpected in 2007 – –High School Diploma: - GPA:
Certifications
Cicso Certified Specialist - Data Center SAN Implentation Certification
Work History
Gardaworld - Infrastructure Specialist/Sys Admin Garfield Heights, OH, 03/2020 - Current
Built and currently maintaining U.S. Army's data center hub, PD Altess, first organizationally viewable, real time asset tracking program. This system encompasses 5,519 IT hardware assets spread throughout 3 Army data centers in 3 states for an approximate total of 48 million worth of IT assets. This asset was instrumental in in achieving the first %100 accurate property book record achieved within a 8 year period within PD Altess.
Data center Capacity Manager, and System Administrator for the SCADA environment, monitoring and maintaining energy metering, power utilization effectiveness, virtualization, server utilization as outlined by DCOI, OMB, and GSA requirements.
Serve as a member of the Altess Engineering Review Board, providing key infrastructure, network topology, and hardware recommendations for high visibility U.S. Army projects, spanning every Army Enduring Data Center globally.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Set up networks and computers for business and residential customers.
Helped streamline repair processes and update procedures for support action consistency.
Responded to service requests during and after business hours.
Coordinated installation of new users and relocations of existing users.
Worked closely with network administrators and server engineers to deliver quality service.
Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Theworks - Data Center/Network Technician, Fiber Optics Enfield, NH, 2017 - Current
Maintained 100 % up time on company networks through careful and preventative maintenance
Set up and configured hardware and software on company equipment
Maintained accurate hardware and software inventories
Restored data, operating systems, files, documents and drivers
Trained both internal and off-site users in repairing and resolving recurring issues
Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues
Repaired and replaced hardware, including various brands of switches, firewalls, servers, server racks, PDU's, disk shelves, printers, desktops and many more devices
Ordered necessary supplies and parts to repair malfunctioning hardware
Directed onsite training for business users to maximize productivity
Collaborated with clients from concept through final delivery of product or service
Coordinated with systems partners to finalize designs and confirm requirements
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
Managed creative projects from concept to completion while managing outside vendors
Developed work-flow charts and diagrams to ensure production team compliance with client deadlines
Trained junior members of IT team regarding network security and troubleshooting of data circuits
Participated in all phases of system development life cycle, from requirements analysis through system implementation
Valley Health - Security Officer, Captain , WV, 01/2015 - 2017
Wrote office job descriptions and directives.
Served as custodian of classified documents.
Prepared documents for destruction.
Operated and maintained communications equipment.
Performed as a fire team member during situational training exercises and all infantry dismounted battle drills.
Supervised improvisatory construction projects.
Documented and processed classified materials.
Planned crime prevention measures and operated police desks.
Tracked and filed administrative paperwork and personnel folders.
Reviewed disciplinary and other adverse actions and made recommendations.
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