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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
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Professional Summary

Experienced Infrastructure Engineer/Systems Administrator with comprehensive experience in installing, managing and monitoring IT systems and infrastructure builds, decommissions, incident resolution, as well as, planning, installation and execution of asset tracking system and relevant SOP's for government and customer assets in an enterprise level data centers and many off site government installations.

Skills
  • Secret Security Clearance
  • Desktop and laptop repair
  • Internal components installation
  • Software libraries maintenance
  • Storage hardware architecture
  • Enterprise applications
  • System upgrades
  • Remote access technology
  • Excellent communication skills
  • Audio and video systems
  • Telecommunications specialist
  • Network connectivity knowledge
  • Project management
  • Mobile data devices installation
  • Routing protocols knowledge
  • Anti-virus software
  • Customer requirement prioritization
  • Project documentation
  • Workflow analysis
  • Risk management
  • Process implementation
  • Hardware documentation
  • New employee mentoring
  • Network maintenance
  • Enterprise technologies
  • Excellent diagnostic skills
Education
New River Community College Dublin, VA Expected in Associate of Applied Science : - GPA :
Western Governors University Salt Lake City, UT Expected in 03/2024 Bachelors of Information Technology : Information Technology - GPA :
Pear Blossom Private Pear Blossom, CA Expected in 2007 High School Diploma : - GPA :
Certifications

Cicso Certified Specialist - Data Center SAN Implentation Certification

Work History
Gardaworld - Infrastructure Specialist/Sys Admin
Garfield Heights, OH, 03/2020 - Current
  • Built and currently maintaining U.S. Army's data center hub, PD Altess, first organizationally viewable, real time asset tracking program. This system encompasses 5,519 IT hardware assets spread throughout 3 Army data centers in 3 states for an approximate total of 48 million worth of IT assets. This asset was instrumental in in achieving the first %100 accurate property book record achieved within a 8 year period within PD Altess.
  • Data center Capacity Manager, and System Administrator for the SCADA environment, monitoring and maintaining energy metering, power utilization effectiveness, virtualization, server utilization as outlined by DCOI, OMB, and GSA requirements.
  • Serve as a member of the Altess Engineering Review Board, providing key infrastructure, network topology, and hardware recommendations for high visibility U.S. Army projects, spanning every Army Enduring Data Center globally.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Set up networks and computers for business and residential customers.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Responded to service requests during and after business hours.
  • Coordinated installation of new users and relocations of existing users.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Theworks - Data Center/Network Technician, Fiber Optics
Enfield, NH, 2017 - Current
  • Maintained 100 % up time on company networks through careful and preventative maintenance
  • Set up and configured hardware and software on company equipment
  • Maintained accurate hardware and software inventories
  • Restored data, operating systems, files, documents and drivers
  • Trained both internal and off-site users in repairing and resolving recurring issues
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues
  • Repaired and replaced hardware, including various brands of switches, firewalls, servers, server racks, PDU's, disk shelves, printers, desktops and many more devices
  • Ordered necessary supplies and parts to repair malfunctioning hardware
  • Directed onsite training for business users to maximize productivity
  • Collaborated with clients from concept through final delivery of product or service
  • Coordinated with systems partners to finalize designs and confirm requirements
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
  • Managed creative projects from concept to completion while managing outside vendors
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines
  • Trained junior members of IT team regarding network security and troubleshooting of data circuits
  • Participated in all phases of system development life cycle, from requirements analysis through system implementation
Valley Health - Security Officer, Captain
, WV, 01/2015 - 2017
  • Wrote office job descriptions and directives.
  • Served as custodian of classified documents.
  • Prepared documents for destruction.
  • Operated and maintained communications equipment.
  • Performed as a fire team member during situational training exercises and all infantry dismounted battle drills.
  • Supervised improvisatory construction projects.
  • Documented and processed classified materials.
  • Planned crime prevention measures and operated police desks.
  • Tracked and filed administrative paperwork and personnel folders.
  • Reviewed disciplinary and other adverse actions and made recommendations.
Adventure Hobbies & Toys - Assistant Manager
City, STATE, 06/2012 - 02/2015
  • Organizing and supervising all the daily activities of two stores.
  • Overseeing the inventory of the stores and accordingly placing replenishment order.
  • Strategizing and planning the achievement of organizational goal and objectives.
  • Planning events and promotional campaigns for boosting sales.
  • Negotiating and dealing with suppliers and vendors for product procurement.
  • Finance and budget planning of 3 business site locations.
  • Delegating tasks and responsibilities to the employees of the store.
United States Marine Corps - Corporal
City, STATE, 09/2008 - 07/2012
  • All job duties of an ammunition technician to include receipt, storage, issue and handling of all ordnance and hazardous chemicals.
  • Drafted military and nonmilitary correspondence.
  • Developed and led training programs in preparation for combat.
  • Trained in the use of tear gas and explosives.
  • Performed as a fire team member during situational training exercises and all infantry dismounted battle drills.
  • Supervised teams in support of security and installation law and order operations.
  • Reviewed disciplinary and other adverse actions and made recommendations.
  • Maintained security of the local areas and performed route clearance for visiting high-ranking officials.


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Resume Overview

School Attended

  • New River Community College
  • Western Governors University
  • Pear Blossom Private

Job Titles Held:

  • Infrastructure Specialist/Sys Admin
  • Data Center/Network Technician, Fiber Optics
  • Security Officer, Captain
  • Assistant Manager
  • Corporal

Degrees

  • Associate of Applied Science
  • Bachelors of Information Technology
  • High School Diploma

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